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Aqua Pro Professional Window Cleaning

Window Cleaning, Gutter Cleaning, Blind Cleaning,

About us

Professional Window Cleaning, Gutter Cleaning, Gutter Protection and Blind Cleaning all performed by Owner of the Company to ensure the job is done right!

Business highlights

19 years of trusted experience

Services we offer

Residential & Commercial Window Cleaning, Gutter Protection Systems, Gutter Cleaning, Blind Cleaning, VIP Screen Cleaning & Tint Removal

Services we don't offer

Carpet Cleaning and Pressure Washing

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.613 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
8%
3
0%
2
0%
1
31%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Showing 1-13 of 13 reviews

Calvin and Susan B.
07/2016
5.0
window cleaning
  + -1 more
The owner Marty gave a price quote by text message the same day. He showed up at 11:00 a.m. the next day as promised. He cleaned the exterior side of all windows in my two-story home, as agreed. The windows are spotless. Marty was very courteous and professional. I will definitely call him again the next time I need window cleaning.
Description of Work: Cleaning exterior windows of my home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Deborah S.
12/2014
5.0
gutter cleaning, window cleaning
  + 0 more
.
Description of Work: All windows in and out and all inside sills and cleaned out all gutters

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Jack D.
06/2014
1.0
window cleaning
  + -1 more
Today, 06/30/2014, I called the owner of this company, Martin Clark, and asked for a bid for cleaning our windows. I told him we needed it done before 07/04/2014. He came to our home at 3 pm this afternoon and provided a written bid and said he could perform the job starting at 8 am on 07/04/2014. That was cutting it very close to the time guests would be arriving that day but he said he could be finished in about 3 hours so I agreed. This was the first, and only time I have ever seen this man. I did not feel comfortable with his demeanor, or his claim that he would do the job on the day and time he said he would. He said he would have to juggle his schedule and he "hoped" he would be able to do that. Another company came to our home and gave us a bid shortly after Clark left. Their bid was $100 less and they could do the job on 07/02/2014. I called Martin back before 5 pm today and cancelled. He asked why and I told him that another company could do the job sooner, and that the day/time he could do it was just cutting it too close to when we needed the work done. He hung up on me. Thirty minutes later, I received the following text messages from him (included is my response). Martin: Thank you you did me a favor i underbid by $150 so im actually relieved was not looking forward to doing all those windows to make $75 an hour minimum wage after your discount f*** that. There are plenty who will do it for less along with the usual complaints plus to be honest you have the personality of a brick so not sure if i was turning up to be honest more than likely not.....$75 an hour is s*** buddy made more than that today plus a tip". Me: "So this is the real you? You're an extremely unprofessional businessman saying things like that to someone just because they chose another company. Glad I didn't hire you. Do you do this to everyone who doesn't accept your bid?" Martin: "I already said i would had lost money by doing it so thank you plus i prefer americans who are not dead as customers jesus were you in a coma when i knocked show some life as for choosing someone else please do i look forward to the outcome. Look dumbnuts im not bothed wasnt turning up to work in this heat for a job not worth my time why im booked out 5 weeks and working July 4th have fun.....please" Apparently, my impression of Martin and his demeanor was accurate. He admitted that he was not going to come to our home and clean our windows after all. After this exchange I researched Martin and his company on the Internet, something I should have done before calling him. On Citysearch, and on YELP, I found several complaints, comments and reviews from others reporting they also received similar obscene text messages from Martin. I encourage you to research Martin and his company on other sites to be assured that I am describing this accurately. I joined Angie's List this evening just to be able to post this so others will be informed and warned about this man. This is the first review I have ever posted about a business, or it's proprietor, on any forum. I am thankful that I did not hire him and allow him into our home.
Description of Work: Nothing. I didn't hire him.

Rating CategoryRating out of 5
professionalism
1.0


Response from Aqua Pro Professional Window Cleaning
You are actually right you were not interested in paying a fair price for a large house with lots of windows. I am in business to make money and service those who value quality over simply being CHEAP. I have no interest whatsoever serving anyone no matter who they are if their only focus is money and what they can save there are a lot of horrible services in the US and as a Brit I do a quality job (117 testimonials on website) and value my time highly regardless of what tight a**** like you or anyone thinks. Those who put value in what I do get a quality job and MY RESPECT those who simply complain as you did can go use someone else. I'm a Brit and we are blunt so have no desire to kiss a*** just to clean 20 or 30 windows for cheap. If those reading this are like this guy and looking for low quality work please do go elsewhere as I am tired of the complaints people talk about and yet are too stupid to realize you get what you pay for... again I'm British so do not hold to these rich stick up their a*** attitudes found here. Want a quality job pay for it otherwise use the dirt cheap craigslist and living social deals and STOP COMPLAINING about lack of quality here in the US see website [hyperlink removed]

Rebecca S.
04/2014
5.0
window cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

CAROL R.
04/2014
5.0
gutter cleaning
  + -1 more
I found Martie's business through Living Social Deals. I paid $25 for a coupon that was worth $100 of service. Martie is Australia born and has a sharp sense of humor. Sometimes when we bantered as he worked I had to process for a moment due to his accent and humor but he was enjoyable to talk with. AND he did an excellent job. I had gutter stuff installed in my gutters about 5 years ago and had never cleaned it. (I was told by the installer that I'd "Never have to clean my gutters again".) After five years of leaves falling the gutter stuff had so much crud encrusted on the top of it that rain water was running over the crud and over the gutters. Martie had quite a job of scraping all that crud off the gutter stuff by hand. There were stretches where the gutter stuff was too clogged with crud and he had to take it out of the gutters and work all the crud out of it, then put it back. Then he used the hose to spray water through the gutter stuff, flushing it and the gutters out. When he was finished he swept up the porch and driveway and sprayed the fallen crud off them and my siding. The total job would have cost $250 if I had not had the coupon.
Description of Work: Martie cleaned my gutters out including removing, cleaning, and replacing my gutter stuff where necessary.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Kathleen Y.
04/2014
5.0
window cleaning
  + -1 more
Our experience with him was excellent. I would definitely be using him again late this year. Everything was really good. He was very professional. You could tell he had quite a few years of experience. He is very conscientious about plants and other furniture. He really kept it real neat and clean. He went beyond what he really needed to do. He is not the cheapest, but you can tell he is well worth the money.
Description of Work: Aqua Pro Professional Window Cleaning cleaned the exterior of our windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Heather E.
12/2013
1.0
gutter cleaning
  + -1 more
Poor customer service. The owner was very rude and not easy to work with.
Description of Work: Scheduled, canceled, scheduled, and canceled gutter cleaning appointments. Did not answer the buisness phone. Did not honor appointment times, showed up at our house 3 days before our appointment. Only communicated via text messages. And then sent nasty text messages back after I canceled my service. We found this provider through living social. The gutter cleaning prices changed from the time we bought the living social voucher until the time they showed up to do the service. I felt like it was a bait and switch tactic.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$25

Response from Aqua Pro Professional Window Cleaning
Well as explained to her i had some health issues at the time however this person refuse to work with me on my schedule and constantly insisted that I do her gutters for the value of the coupon. I told her my minimum price had she taken the time to go to the website but again like a lot of people who want something for nothing she was demanding and rude. I did my best due to doctors appointments at the time and tried to explain but some people you can never please and this is one of those, who puts no value behind what we professionals do for a living just a very nasty person who at the end didn't deserve an oz of respect from me. Read the other A plus reviews people who value our line of work and don't just assume we work for minimum wage get the best treatment even if I'm unwell.

Chris and Roxanne S.
10/2013
1.0
window cleaning
  + -1 more
They quoted an amount more than 3 times what other companies charged. The quote was provided after he did a google maps review of our home, not an actual site visit. He said the job would take all day, and that our windows would be a hassle to clean. I was disappointed but opted to forfeit the living social voucher cost.
Description of Work: I bought a living social voucher and contacted them about a quote.

Rating CategoryRating out of 5
value
1.0
professionalism
2.0

$25

Response from Aqua Pro Professional Window Cleaning
Again, here in America people want something for nothing, this person had older windows and I charge for my knowledge and expertise with 30 year window cleaning experience including England, so yes, I'm British not in business to deal with the cheap asses only those who appreciate what professional window cleaners do on a daily basis and I agree I'm more expensive and work damn hard at being more expensive because standards are so low from other companies, if you want quality and service and a good job done pay for it otherwise stop complaining about the low levels of service these days its a bloody no brainy

Brett D.
10/2013
1.0
blind cleaning
  + -1 more
I bought a Crowd Savings voucher for $25 off $100 worth of window or blind cleaning. He informed me of a price increase after he set the appointment and agreed to do the work. I called him and said I did not want the service now and would like my money back. The following text was sent to me: "No money back cheap a** losing money on blinds hence the increase this weekend. I'm British, not Mexican so be grateful there isn't a surcharge for having a Brit at your house and FYI I am allowed to increase prices as stated on website. Not running business for the benefit of tight wads here. mY minimum hourly is $75 and that's warfare (welfare) money to a Brit. Minimum welfare pay to me. Have a good day." I obviously contacted Crowd Savings and got my money back. Job was cancelled.
Description of Work: The provider did nothing.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Aqua Pro Professional Window Cleaning
As per my testimonials on my website and those on elsewhere on Angie's List who are more appreciative and value what do and bring to America with the low standards of today's businesses. Customers who choose a Brit to do their windows, gutter cleaning etc pay for excellent work and quality and service above looking for the cheapest price on the internet. I explained my prices for blind cleaning had gone up and stand by my comment, my service isn't for the cheap bargain basement shoppers, I'm British not just come over a row boat, if you want quality pay for it because this Brit doesn't give a crap for those of you JUST looking for the cheapest price in town like this guy.

Kathleen Y.
07/2013
5.0
window cleaning
  + -1 more
My windows look fantastic! I have not cleaned the windows in years...big mistake. Dirt and grime had formed a crust on the outside and needed to be scraped. Martin Clarke, the owner, personally performed the service, meticulously and carefully scraping each window until all the grime was removed. No pen knives or other tools that scratch the windows were used. I could tell he was a true professional. He worked swiftly but didn't miss a thing. Martin was a joy to work with. His British wit and accent were charming, and made talking with him fun. It was apparent he brought the "Old World" quality with him from England. His pricing was very reasonable for all the work he performed and I will definitely use Aqua Pro Window Washing again --- soon! This will most like be an annual appointment if I can wait that long.
Description of Work: Interior and exterior window washing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Michele W.
07/2013
4.0
window cleaning
  + -1 more
There were a lot of issues getting started, but once we did, the actual work was good . I bought a LivingSocial deal for window cleaning on April 15th. I spent the next 5 weeks trying to reach AquaPro to schedule my appointment and only ever got their voice mail, with no return calls. Finally, at the end of May, I got a call back and scheduled an appointment for June 17. Appointment day comes, and I get a call about 1/2 an hour before they're supposed to be here, letting me know they're going to be late because of a blown tire. Fine, these things happen, no problem. They show up about an hour later, and one half of the team goes to start looking at the job while the other unloads the truck... only to come back in a few minutes later, very apologetic and looking ashamed, to tell me they've made a mistake and didn't load the right equipment to do my job and could they possibly reschedule? Annoying, aggravating, but if they don't have the equipment, what else am I going to do? So we reschedule; the next available date was June 27th, for 9:00 am. 9 is earlier than I'd like on my day off, but I took it. By 9:42 am, after getting up at 7:00 on my day off, no one had arrived, I hadn't received a call to say they're running late. No one was answering their phone, so I left yet another voice mail. By this point, I was wondering if I could get my money back from Living Social. They called back about 15 minutes after I left my voicemail; the main guy had an accident since I'd last talked to him, and is unable to work at the moment. He said he'd sent me a text at 8:30, but since the only number he has is my home phone, I didn't get it, which he hadn't realized since he didn't get a pingback from the text saying it didn't work. Very polite and apologetic again; we rescheduled once more for July 5th. July 5th arrives, and the owner shows up (15 minutes early, good), with his equipment. We went over what windows were being cleaned, and he apologized several times for the problems. I had nothing better to do, so I wandered along behind him, and we chatted a bit while he worked. He did a beautiful job on all the windows, including some on my smoking porch that I didn't think would ever be really clean - they were sparkling when he was done. There were 2 windows he was unable to clean completely, but that was because the windows are old and the screen releases are rusted shut; he came and told me what was going on with them, and I decided he shouldn't continue trying to get the screens off, we'd just skip the outsides of those 2 (they're on the second floor anyway, so other than rain spots they weren't that dirty). Naturally, I wasn't charged for those two. So overall, the work was great - all my windows are sparkling clean for the first time since I moved here 7 years ago (I'm really awful at window cleaning, always ends up a streaky mess). The scheduling was a hot mess, and they need to be a little more proactive in returning calls, even if it's just to say 'sorry, we'll need to call you back on scheduling' - although I did find out it's a very small company, which is why they don't have a receptionist handling the calls and scheduling. I would definitely consider using them again, as long as I wasn't on a deadline (although really, how often do you need to be on a deadline for window cleaning?).
Description of Work: washed all windows on main floor, including doors and sliding glass door; washed interior windows in 2 upstairs rooms; cleaned screens.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$216

William N L.
04/2011
5.0
window cleaning
  + -1 more
Beautiful, careful, and thorough job. Friendly, prompt. One of the best local services I have ever used. Not much else needs to be said. This is the standard by which service companies could be judged.
Description of Work: Window cleaning plus screen treatments

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Susan S.
03/2011
5.0
window cleaning
  + -1 more
Very well. They showed up when they said they would, did a good job, were pleasant but professional, and let us know of a couple issues we might watch for with one of our windows, of which we'd been unaware. Next time, we'll book them to do the interior windows as well.
Description of Work: Exterior window cleaning. Because there are multiple levels and high-placement windows, this required some pretty tall extension ladders for certain rooms. There was a team of four, who set right to work and had the job done within an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

    Contact information

    PO Box 3447, Olathe, KS 66062


    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Window Cleaning,
    Gutter Cleaning,
    Blind Cleaning,
    Solar Panels,
    Ceiling Fans,
    Skylights,
    Pressure Washing,
    Screen repair,
    Gutters

    FAQ

    Aqua Pro Professional Window Cleaning is currently rated 4.6 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:00 PM

    Aqua Pro Professional Window Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Aqua Pro Professional Window Cleaning offers free project estimates.
    Yes, Aqua Pro Professional Window Cleaning offers eco-friendly accreditations.
    No, Aqua Pro Professional Window Cleaning does not offer a senior discount.
    No, Aqua Pro Professional Window Cleaning does not offer emergency services.
    Yes, Aqua Pro Professional Window Cleaning offers warranties.
    Aqua Pro Professional Window Cleaning offers the following services: Residential & Commercial Window Cleaning, Gutter Protection Systems, Gutter Cleaning, Blind Cleaning, VIP Screen Cleaning & Tint Removal
    Carpet Cleaning and Pressure Washing

    Contact information

    PO Box 3447, Olathe, KS 66062


    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM