Total Renovation Group Inc

This was the worst contracting company we've ever worked with. We initially called them out in May 2011.  They said they'd deal with the insurance company for all adjustments and take care of all the hail damage from the April 2011 storm.  Instead, we ended up dealing with insurance matters ourselves.  Except for the roof, it took constant calling and emails with TRG to get each piece of work performed, and for each of those tasks the subcontractors sent out were sub par with absolutely no quality control. We'd call TRG and they'd say the insurance company rejected some piece of work, but when we called the adjuster he said nobody called and they were still waiting on the requested photos from the contractor. (We never had any issue ourselves with our insurer, American Family, in receiving a timely response or getting damage repaired.) Unless we pounded on them first each time, TRG wouldn't communicate with us on what was going on or the timeline for completing repairs. Our impression was that they were only interested in doing the roof and then pocketing the difference without fixing the remaining damage. The sales mgr Michael was the only one who seemed to care, the other managers/staff weren't dealing with us in an open and honest manner. In all, it took until close to Thanksgiving when they finally came out to finish the non-roofing repairs. And that only happened because I threatened to report to the BBB. We were never rude with them and we always felt like we were being held hostage, having to beg them to wrap things up. See details below on the work performed:

---

(1) Roofing - Looks good.  So far no leaks.

---

(2) Garage door - So far so good. These subcontractors were OK.

---

(3) Windows - We had three or four windows broken in the storm. For some reason, they pulled out all the unbroken front windows and took them away. When they brought back the unbroken and the reglazed windows, everything was filthy. We had no way of knowing whether they were actually new or recycled. We had to call them multiple times to clean the windows.

---

(4) Screens - They replaced these with a mixture of black and silver screens. Another inexplicable goof up. We had to call them back out to replace the silver with black.

---

(5) Window shudders - They pulled down one of the damaged shudders and then nothing happened for a few months. They said a previous employee who was fired may have stolen the new shudder(s). These were finally replaced and painted in November.

---

(6) Gutters - Gutters were replaced but they weren't powerwashed properly before painting. One layer of paint was applied and within a couple of months it started coming off. Out of pocket expense for us to redo.

---

(7) Paint - The initial estimate was to paint one side of the house, but the front had enough hail strikes to warrant repainting. We also contracted them to repair a board on the window trim on the front. I ended up having to snap the hail damage photos and submit to the adjuster to get the new estimate because TRG dragged their feet. For whatever reason, TRG was resistant on doing the front side paint work. The guy they sent to do the painting on the side wall only did a touch up job, though the estimate called for powerwashing and two layers of paint on the whole wall. (Supposedly he was fired, too.) When they finally came about to doing the painting on the front side, the result was awful. There are streaks on the garage door indicating one layer was applied there as well, and we also have large paint drip marks on our siding which wasn't there before. When the evening sun shines on the front, you can see clearly they didn't paint the entire surface. Trim paint was dripped on the roof tiles above the garage which is visible from the street. After this paint job, the front looks worse than it did before. Another out of pocket expense for us to redo.

---

(8) Fence staining - We had initially agreed with Michael that we'd do the staining ourselves to help save on the deductible. They came out anyway and powerwashed the impacted fences. They stained a couple of small sections but then work stopped. Nothing further was done for about 3 months. Then they came out and stained all the fences, not just the ones they powerwashed earlier, and the work was poor. Stain color is uneven across the fences.

---

(9) House numbers - They lost our house numbers. They offered to replace but we had had enough of their work at this point. I replaced them myself and TRG reimbursed us.