Above & Beyond Deep Cleaning

Anne and her team of 2 did an outstanding job deep cleaning our home. They were fast, thorough and professional. They got up on ladders, cleaned stove grates, Although it is a lot of money, we were very impressed and will definitely call them again.

The team was very prompt, and friendly. I left the house so we would be out of the way. I was contacted and told the job was taking longer than expected but I was welcome to come home. I came home and stayed in the basement so I wouldn't interfere. Once they were done, I ended up paying for 18 hours opposed to the 12 hours that was originally quoted. Anne was apologetic about the mis-calculation. I didn't inspect the work before they left, and this was my fault. I was very disappointed in the consistency of cleaning. For example, the vacuuming was fantastic, and nearly all furniture had been moved and cleaned under. The shower floor had been scrubbed, but above the soap dish, towel rack, and door in that same bathroom were missed. I specifically requested the blinds be done, but it looked like the top several slats were missed. The fan in the dining room was dusted, but not the one in the master. There were just odd spots (on some doors and parts of baseboards, light switch plates) that seemed to be overlooked. I was very frustrated with this especially considering the substantial additional cost I paid.

Ann and her team were awesome!! She even recommended that I wait till after spring rains were over!! Her crew were dressed in uniform, and showed up on time. Courteous, knowledgeable, and very professional in their work. Every screen was removed and washed with soap and water along with the window sills and glass. Her team were prepared with proper tools/equipment, and a great attitude. They spent the entire day and got the job done. She hires only the best. Highly recommend her and plan to use her from now on for my window cleaning. A++++

I love this company. Anne the owner, is consistently detailed and thorough. She and her crew found things I didn't know needed cleaning and the speed and efficiency were very impressive! Anne is very punctual and very knowledgeable about her products and what works for every surface of the house. She is punctual and reasonable to top it off. I will be staying with this company. The best I've seen. Thank you!

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Initial quote was quite high as I had used them for same service at my house a couple of months prior which was quite a bit larger than my boyfriend's house (for which I was enlisting their services this time).  However, after further conversation, Anne and I we were able to get that worked out.  She was also able to squeeze us in with somewhat short notice which was very much appreciated.  The services themselves were good but communicating about how filthy some of the things were seemed unnecessary.  Overall, good cleaning services and, ultimately, decent price.

Very thorough cleaning!  Worked hard for entire time!  Appliances and sink shining afterwards.

Well Done!

Im am sorry to see that this service provider cannot even respond to the real issue.  I cancelled the cleaning service after a no show.  The fact that I got no response from Above and Beyond from Wednesday the day there were to clean,  until Sunday evening is poor business and poor management.  Please tell me in which instance is this acceptable business? I did not get an apology, but only excuses of why they didn't clean.

It may be interesting to all Angie's List subscribers that this provider could not  clean a 2 bedroom 2 1/2 bathroom  home in 4 hours. They asked for another 1/2 hr. to clean a half bath which they said they could not get done in the time that they were there.

No profit you say? Paying the maid $12.50 and hour and Above and Beyond collecting the other $12.50 hr when the owner was only there 3 times.

I do understand that you may be new to the business world and everyone learns as they go along.  The best of luck in future endeavors.

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In the beginning Anne with Above and Beyond gave a nice presentation on what they will do.  The initial consultation in my home went well, and the company appeared as if they were flexible, and would work with you to ensure satisfaction. They seemed agreeable.  The rate was high, but I was willing to pay more if the work was good. The owner raved on how long her employees had been with her. They seemed challenged since I wanted a cleaning every three weeks.
Once they began to work in my home, I notice they were not agreeable, and didn't want to work with you. I was faced with negativity, and got the impression that this is the way it is.  The Owner Anne had said that she would be by to do quality checks, only to notice that the quality checks are only once every two months.  A few times I brought up concerns on things that I noticed after the clean, with a few of them appearing unchanged.
At times I would come home during the Cleaning to find the maid had done things such as walk in and  throw keys down onto a wood foyer table, leave wet cleaning rags with bleach thrown down on top of the carpet. Dirty mop water was poured down the kitchen sink. They were not knowledgeable on cleaning silver.
When I asked to do something extra, they would say they will get to it, but did not.  instead of the owner of the company getting back to me as far as why it was not done, I would have to reach out to them to get an answer. I would get replies from the owner saying she would have to decide if it was going to require an extra cleaning
In the end, they were scheduled to do a cleaning,  and never showed up. I reached out to the owner twice via email and phone and received no return contact from the company. For this reason is why I have cancelled my service.

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Great job

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I purchased the service off the Big Deal Special.  It turned out she sold several specials, so the arrangement for a date to clean was further out than I had planned.   But she had a cancellation and moved me up.  She arrived promptly and covered my list of what services I wanted completed.  She cleaned all woodwork, washed cabinets in kitchen, cleaned oven, polished the fridge.  All light fixtures cleaned and dusted. Master shower looks amazing, it had a spot that I had not been able to get cleaned and she has it looking like brand new. She polished the wood floors, they are so clean they squeak when you walk across them.  I am extremely satisfied and would use her again.

After Anne's first visit she called back stating she had recalculated; the estimate was now $6000. I stated again "let's see how much is accomplished in the 8 hours." I neither accepted nor rejected the estimates. Anne, the two male workers, and I met Monday, 5-18, to discuss my concerns due to my invisible medical disability which is severe, limiting my activities and cognitive functioning. Anne assured me Tim was very good at determining what can or cannot be discarded. At 9 Tuesday morning they came. I identified specific areas that were off limits. They discarded boxes and other items I approved that accumulated during the months I was unable to do it myself. Later they were getting down to the carpet which, I acknowledge, was dirty. More than 4 years ago I had three cats. One developed poor litter box habits and I had her "put down." I tried to clean up as best I could but knew I had not reached all areas. The workers put on protective masks and gloves. The doors were open for extra ventilation. About 3:30 they left for the day to return on Thursday. The stress level of the day for me resulted in extreme pain and fatigue; I needed the next day to recuperate. Thursday they returned at 10 and continued working. By this time I had begun to discover items that were missing from their usual places, some from off-limits areas; specifically, printed music, certain areas of books, and items on the dining room table. I missed some diabetic cook books and my hymnal from the dining room table. I missed some music on the end of the organ bench. This music is irreplaceable! I believe the younger worker removed these items. On more than one occasion he asked me if he could organize the things on the table and on the organ bench. I told him these areas were off limits but I got the feeling he was "itching" to get his hands on them. FYI: Recently I had an addition to my house and some things, such as the bookcase for the music, were put in the basement temporarily; the music was stacked on and beneath the organ bench. I asked the workers to bring the bookcase upstairs so I could put the music away. I asked about the missing items. Neither acknowledged moving/taking the items. We all went "dumpster diving" later trying to find the music. Although this was not found, I did find my electric water kettle, my iron, some papers that had been in an off-limit area to be shredded, a dish towel taken off the towel rack, parts of a hand-held vacuum, a nearly empty roll of paper towels AND the metal holder, a box of 12 6x9 legal-style notepads still in their original box (the remaining 10 were in perfect condition), and 5 unopened boxes of cereal. Thursday morning I learned that the workers were Anne's sons, Mike,19, just finished a year in college, and an older brother, Tim, probably 25+, who was currently unemployed. They were acceptable to me as long as they did what I wanted. I heard one of them on the phone and then said to his brother "She doesn't want us to use her vacuum." I assumed he was talking to his mother but I don't know whether "her" referred to his mother or me. They had no vacuum with them. Tim asked if he could use mine. I agreed but I didn't know he was going to abuse it. It "was" a general household vacuum and not built to withstand 1 hr+ of continuous use without being turned off. The motor apparently burned out. Later when Mike picked up the vacuum to use it only the lights came on. He showed it to Tim and me. Tim commented that he smelled something hot when he was using it. The vacuum was discarded. About 3 Mike left and Tim and I were again "dumpster diving." He told me things about his brother that confirmed my impression that he was a "typical" 19 year-old who thought he was more mature than he really was and this caused Tim concern and anxiety. Tim said he would come alone on Friday. Friday Tim came at 10 AM saying Mike would be along shorty but he was to do nothing but put a bookcase together and look for the music. Mike seemed to be just haphazardly looking through the dumpster and he said there were no assembly instructions for the bookcase so he had nothing to do. I found some things for him in the activity room that did not require disposing of anything. He arranged it very nicely but one thing I wanted moved he wanted to put elsewhere; therefore, it did not get moved. Mike does have a good eye for attractive, functional, organization. They left about 3:30 agreeing to come back Tuesday (after Memorial Day) to clean the floors. They would bring a Shop-Vac. That was the last day. The dumpster would be picked up then and I needed time to recover. I could always call them back at a later time Tuesday Tim and Anne came about 10:30 saying Mike would not be coming. The floors were to be vacuumed and scrubbed that day as appropriate. I said to Anne, "I guess you know what happened to the vacuum?" She said yes. There were a few other things I had noted and went through the above list. I told her that in my opinion the two brothers together should not be paired, unsupervised, on a project. Mike, in particular, was too immature and had not had enough experience in life to understand the lifestyle of seniors or what is and is not important to them. Tim was much better but even he showed some unacceptable tendencies when making decisions about someone else's belongings. I told Anne I had expected her to come at least daily. She revealed she had been on a 3-day canoe trip during that time. I thought she should have known her sons well enough to know they had difficulties getting along together, that Mike had issues following instructions, and that Tim became very upset because Mike "created" too many problems. But I was also quick to praise both young men for their industrious hard work and determination.. They did take an hour for lunch each day but while they were here they worked steadily and did not "goof-off.". Anne left to get a vacuum for the carpet and was going to get a $34-$45 Eureka upright vacuum and leave it with me as replacement for my $200+ Oreck! I turned her down. I need to select my own vacuum for my physical needs. When Anne returned after 12:30 with a vacuum, she sat on the organ bench, opened a folder and said "I need to figure this out." I sat waiting. She told me the amount was $1930.00. I continued to sit as did she looking at each other. I asked what she wanted. She responded, "my check." I said I was not going to pay until I had a written itemized statement. She became irate and said she had never had a client refuse to pay her at the end of the job. (The job was not done.) Apparently Tim heard part of the conversation from another room and began to throw a "temper tantrum" to rival that of a child. He yelled statements that were totally untrue (he denied using the vacuum) and said he was not staying where he was not appreciated or getting paid. Then he left the premises after a couple of return trips to yell something else quite inappropriate. Anne was also yelling that "I was not going to pay her and that was not the way to do business." I wanted an itemized statement that I could review before paying and a discount for my vacuum and cat carrier which was missing a part. She went out to her vehicle and called the police probably because she thought I was not going to pay her. I, in turn, called the police because I felt I was being bullied and was concerned for my safety and that of my property. Two officers came. She denied Tim had used the vacuum--she was canoeing at that time! The officers were pushing for a resolution. We finally reached an agreement of $1384.60. I agreed under duress only to get Anne away from me. Then there was a problem with method of payment. I couldn't find my check book, and she couldn't take my credit card because she didn't have her machine with her. Finally she accepted an electronic check which I ordered online through my bank while the officer watched me. She did not want to do this because she thought I would cancel it when she left. I said if I did we would be back where we are. The exorbitant charge was for "biohazard" work. There is nothing on her website, in the BIG DEAL, nor

Anne was an absolute delight to work with. She went above and beyond to come in and knock out a deep-cleaning to my entire house in preparation to put it on the market. When she quoted me the amount of hours it would take, I thought ?there?s no way? but I couldn?t believe how precise her estimate was and she provided a great crew to get the job done well and in a very timely manner. I appreciate her attention to the smallest details and she had no problem stepping in and giving a hand wherever she could. I am so glad I contacted Anne and went with her services ? it was well worth the money and I look forward to using Above and Beyond Deep Cleaning again.

I bought this Angie;s deal for $187 for 8 hours and added 4 more hours for $120.  The regular cost might have been too prohibitive for my budget, but I will definitely use this service again for smaller amounts of time. The owner is very personable and professional. The ladies who cleaned were exceptionally hard workers and very nice. Almost a week later I continue to find things they cleaned that I hadn't noticed.

The housekeeper did a fantastic job of cleaning and were helpful and personable.  Would definitely use them again!

Anne and her team were great.  Anne is very responsive and up front.  The team of 2 was at the house all day, and did a thorough job.  I was pleased and will have them back.

This experience was superb.  I went back and forth on the decision to deep clean my home for over a year.  I did not know anyone in the area that had this service done by someone other than a national chain, and I finally joined Angie's list to get some information on local entities.  I chose Ann's deep cleaning service, and I am thrilled I did so.  The cost per man hour was 30/hour, and the estimate included a 2 hour range.  The owner, Ann, met with me in person to walk through my home and discuss our needs and desires.  She has three women that clean for her, 2 full time and 1 who wants to be part time.  They can come as a crew on one day, or I chose to have 1 come out over 3 days due to my wish to have the service done quicker.  Ann was present in my home almost the entire 3 days supervising the work, and also working herself without adding additional cost to the total.  I have lived in my home almost 10 years, and this is its first deep cleaning.  I send a huge thank you to Ann and the woman who cleaned my home!

I can not say enough good things about the services we received!  Not only did Anne do the regular services that you would expect with a cleaning company, but she did things that I never even would have thought of.  For instance, she pulled out my refrigerator and stove and cleaned under and behind them, and then even removed the vents on both the refrigerator and stove and cleaned out the debris in the vents.  I was amazed!   She cleaned out window sills, drier screen, she even fixed my vaccuum!  I had a wobbly chair in my dining room and she even fixed that for me!  Absolutely amazing!  I would most definitely recommend her services.