PFM Car & Truck Care Center

Within 2 minutes of driving away after the repair, my dashboard lit up: ABS brakes, airbag, 4x4, etc. I then had to take the car back a second time before the diagnostic codes went away. I think they probably do good basic work; but I wouldn't take my European car back for major repairs.

They did great. The prices were a little high. It was okay. It was normal but a little pricey.

I've used them for years. They are very dependable and very honest.

We've used them 3 times & have been very pleased with the work & the personnel. Convenient location for us. Had routine service maintenance performed for our 3 cars. Absolutely no complaints!

We moved and never used this service.

I disliked the communication, I had to call them for updates and to know when I would get my car back. They had my car for over a week which I thought was a bit long.

They were really friendly and knowledgeable.

PFM Zionsville did a comprehensive diagnosis and determined that I had a leak in a brake line related to the ABS. They did the repair for $400 ($2,700 LESS than Lexus's estimate!). As a result, I have now taken several of my vehicles to PFM Zionsville for service. They have my complete confidence, and they are open until midnight through the week which is of great convenience.

I left my car there because they said it would take 45 minutes. I walked over to La Fitness for about an hour to hour and a half. I returned and my car had just been taken back. It took over two and a half hours. HORRIBLE ! The only thing I had done was the oil change. As I was leaving I asked about the wipers and they said "Oh, umm...let me check.". They were not replaced, they asked if I wanted them to take the car back and install them. I refused to wait any longer.

Everything went very well. The work was performed as requested, and the wiper blades are still in use. This was an Angie's List big deal.

I called the Carmel store to discuss the repair to my generator in our Motorhome. The gentleman I spoke to said they do repair work to generators. I let him know that I believed the starter had gone out over the weekend, but it also was very difficult to start prior to that and had a very unpleasant odor from the exhaust. I also explained to him that the park lights were working intermittently. They did call me to let me know that the starter indeed did need to be replaced and before he could do any other diagnosis work to the generator, this would need to be repaired. He gave me the cost of the repairs which I approved. He also told me the light switch was bad and needed to be replaced which was causing the park lights to not work correctly. I again approved that repair. Two days later, a different person called me to let me know that all repairs were completed. I asked him if the generator was working to which he said they replaced the starter and cleaned the carburetor and all was in order. I came and picked up the Motorhome. Two days later, we were leaving to take a trip with the Motorhome. We did start the generator, which was still difficult to start. About a half hour into our trip, we noticed much smoke coming from the generator exhaust. Moments later it stopped and could not be restarted. Upon arriving at our destination, I noticed oil had sprayed on the back of the MH. I opened the bay and found oil all over the generator as well. I checked the level of the oil and found it to be overfilled. I also found a tool that had been left inside the bay by the technician. Additionally, a plastic grommet that the door prop fits into had also been broken. I called PFM Carmel that day to let them know what had happened and that I would like them to look at it on Monday. They agreed. Upon arriving on Monday, I discussed these items with the same person I originally talked to. The mechanic that did the repairs was also standing there, so I also discussed it with him. They insisted that they ran the generator many times before letting me know it was fixed. I asked them if the put a "load" on the generator. They replied that they didn't know how to get the load on it and therefore they didn't do that. (They certainly could have called me, or talked to someone else in the company!). I was told they have a certified Onan Generator mechanic at the Zionsville location. I asked if that person could look at the generator. This was done. I was called back and told that there is a $280 diagnostic charge to let me know that the problem with the generator is it needs a new carburetor. The charge for that is about $500. He said that is what caused the problems that I was having. He also recommended a new muffler. Again, I authorized the charges but was clear that I wanted to discuss this with the owner as I believe that I should not be charged for the diagnostic work. The owner did call me. He said that I was never charged for anything at the Carmel store except for the starter. Therefore, the diagnostic charge is reasonable. He did acknowledge that I was inconvenienced. He did not acknowledge the fact that his mechanic broke a piece on my vehicle. He offered a "loyalty credit" of $50. The work was completed and I did pick up the Motorhome at the Zionsville location. Even after all of that, when I picked up the car, they had not locked the generator bay door, nor the hood door! Very sloppy. I would not recommend working with them.

Everyone at PFM was very professional and courteous. My wife and I bought 2 Big Deal coupons to have our cars checked out for the winter season. We have continued to use their services for routine oil changes and check ups.

I was overseas. The drivers door window on my daughter's car quit working. I coached her on calling the repair shop and getting a phone estimate. She went there and they fixed it promptly, did it correctly and didn't take advantage of her. Made me a relieved dad while I was 7000 miles away.

Everything turned out fine and as advertised. I asked for estimates on other work, which I thought were high.

Great service! They had an entire waiting room set aside with a TV, computer with internet connection, coffee, water, and comfortable chairs. They gave a honest opinion on the lifetime of our brake pads when they could have upsold.

Scheduled appointment. Service completed timely.

It was done quickly and there were no problems. The personnel was very friendly and helpful.

Very good experience. They were efficient and friendly.

This company was professional and did a good job winterizing my vehicle. They have a comfortable waiting area with wi-fi. I would use this company again in the future.

Nothing exceptional. They were professional and got me in for work in a timely manner. They wanted to sign me up for as a frequent member. I would have wanted more verbal communication regarding the mechanical condition / issue with my vehicle. If you are considering using this company, I would recommend them.

The service was great. I called to schedule an appointment and they had many times available. Of note was the manager who helped me out in different ways. No high pressure sales tactics just plain and simple recommendations to get the most miles out of my car. Additionally I had surgery on my left non-driving leg and was temporarily handicapped. They helped me get out of my car and assisted me with my crutches and wheelchair. Top notch in my book. I did not have to ask for that assistance. They took one look at me and instantly asked, "What can i do to make your day easier? How can I help you?" Great customer service.

PFM completed the service as expected. Because they do fleet vehicle service, they are open from 7am until after midnight. No appointment was required. Work was done quickly and professionally.

see above This form is not valid for submitting an answer to your request for a review. I was not able to use this service. This form should have a spot to put that information in and then be able to submit the "response". This is not fair to the company, and it was frustrating to try to get this information to you. Thank you.

I had never used PFM before but selected them on their proximity to my house and their hours. They are open to 1am and these operating hours were very convenient for me. I scheduled an appointment for a Tue morning and dropped my car off on Mon night. They ended up looking at the car Mon evening and called twice that night to give me updates. The prices they quoted me were not the cheapest, but reasonable for the area. I asked them to change my brakes (pads & rotors) and fix my engine issues. Total price was about $840 ($340 for the pads & rotors). I also had them quote a new set of tires but they were very pricey, so I opted not to have this done. Overall, it was an excellent experience. Their hours are at the best part, not many auto shops work similar hours of operations. The level of responsiveness was exceptional. I will gladly use them again for any other issues.

I've gone to PFM previously for general oil change or tire rotation service. This morning I brought the car in because my turn signals weren't working. They had me in and out in less than 10 minutes (only a blown fuse). And, no charge. Really got my day started on a positive note!