Smith & Perry Enterprise, LLC.

We hired Smith & Perry in the fall of last year to replace our small concrete patio with a much larger concrete patio and to build a large custom pergola. This is the second project that we have done with Smith & Perry with the first being a small interior remodeling project in January 2019. While the first project was done well enough for us to want to leverage Smith & Perry again, this most recent project was a very poor experience. There were significant workmanship, supervision and project management issues that ultimately led to the termination of relationship mid-project. Below are additional details of the experience. ------ The first part of the project was the replacement of the concrete patio with a new, larger one. The unique aspects of the patio were that it had a semi-circle on one end, and we wanted the stairs to be paver faced and for a brick border around the outside. Smith & Perry’s concrete subcontractors arrived and removed the existing patio and started framing out the new patio. On the day before the patio was supposed to be poured, we were informed that no one from Smith & Perry was going to be onsite when the concrete was going to be poured. While this was concerning, we assumed the subcontractors were qualified and prepared to do a good job. Unfortunately, that was not the case and the result left us with a nightmare. The day of the pour the subcontractors were clearly unprepared and did not understand what was supposed to be done. They did not bring the necessary gutter pieces to run the gutter under the concrete, did not know what the expected way they were supposed to be finishing the concrete. When the work was done, the quality of the work was horrendous. The semi-circle was uneven, the edge was sloppy around all sides, the broom finish was done when it was still too wet and the concrete itself was visibly miss-sloped in multiple areas. There is also concrete splatter across the back siding of our house. However, the worst part of the work performed was what they did around the stairs. The stairs were poured incorrectly in two dimensions and framed two inches too high which resulted in a massive slope coming from the bottom of the stairs to the patio. In the time since the work was performed, we have had multiple other companies come out to work on our project and many have commented on how it is some of the worst quality concrete work they have seen performed. Smith & Perry did not check in on the work after it was performed and 1.5 weeks later when they did come onsite, they did not acknowledge the issues and dismissed the quality concerns that were raised. The next aspect of the project was the build of the pergola which was done by Smith & Perry themselves. While we did not require our plans be followed specifically, full step by step plans were provided. Smith & Perry opted not to follow them and instead built the pergola in a different way. There were several quality issues with the way the pergola bas built including gaps in areas where boards did not align and within a month the pergola was already starting to sag in the center because of the direction the rafters were run. Outside of the clear quality issues with the work that was performed, the overall feeling we got working with Smith & Perry on this project was that they were apathetic on how our project turned out. During the 3 months that we worked with them on this project, they were only onsite 3-4 times. The majority of the project consisted of subcontractors randomly showing up onsite to do work but did not have any oversight and often not having a full idea of what was expected of them. We often had to spend time trying to explain what was needed because they did not receive enough information from Smith & Perry. Additionally, the work was very poorly project managed. For example, the landscape company was sent out (randomly showed up again) to re-grade and seed the lawn before the irrigation company came back out to move and restore the irrigation. The result was that the trencher of the irrigation company destroyed the work of the landscape company and we were left with a mess of yard. Our relationship with Smith & Perry ultimately came to an end after raising additional concerns with the quality and sloping of the concrete. After raising the concern, we heard nothing back from Smith & Perry for a week and then had another subcontractor randomly show up to the house to do other work (that was dependent on the concrete issue being addressed). At that point we contacted the company and ended the relationship. Since terminating our relationship with Smith & Perry we have had a nightmare 6 months trying to figure out how to fix all the issues were left with. We ultimately had to tear down and rebuild most of the pergola. Additionally, we had to redesign the patio to cover up as many of the mistakes made around the stairs by the concrete company and hire another concrete company to reface the concrete. With all of the additional work that we had no originally planned to do, the overall project is going to cost significantly more than we originally intended and we are still going to have noticeable issues that we can’t fix. To say that we were disappointed and frustrated with this experience would be an understatement and with the quality of work and the level of service we received, we feel this rating is warranted.

Kyle and his team delivered on exactly what was promised and then some. We provided him with a basic description of the covered patio we wanted and he was able to design, obtain permits and complete the build in a very short timeframe. During the project Kyle continuously communicated with us so we understood what work was being done on specific days and we always knew what was happening. We are now working with his team on a landscaping project around the patio. I fully recommend Kyle and Smith & Perry for any work you need done.

Great - very professional, informative and responsive

Everything turned out great. Would hire again for any future home improvements.

Kyle is very kind, friendly, and professional. He works to please the customer, Kyle accommodates in a timely manner.

This company is amazing. They came out quickly, provided n immediate quote and performed the service. Highly recommend this company. Very professional and dedicated to customer service!!

Kyle was punctual and very professional. He was efficient at getting the job done while paying close attetniton to detail and quality. He didn't even mind our fussing 5 month old when we were discussing aspects of the project.

Amazing! The company was always on time and followed up with progress. The quality of the work was as incredible as the pricing. Definitely a great company to work with. Would hire again for any construction/remodel need.

It went excellent. They were very responsive and over the top work.

Incredibly well in every way! They were timely, reasonable priced, and did excellent work!

Smith & Perry are extremely trusrworthy and timely with their work. You can count on them responding, showing up, and getting the job done the way you want it done. I will absolutley use Smith & Perry for any future needs and highly recommend them to anyone moving forward.

Great customer service. They were in quick contact with me throughout the project. They let me know step by step of what was going on. Craftsmanship was superior. I couldn't' be more happy.

Very well. They were prompt and cleaned and took out the trash everyday. Their crew members were very polite and business-like while doing the job. I would definitely recommend them and I have to other family members.