Nick contacted me in the morning to give me his ETA for a comprehensive $99 tune-up special appointment. From the moment he arrived he was personable, professional, clearly very knowledgable and very experienced. While starting the tune-up he quickly discovered that some of the issues which I thought would simply benefit from a little tightening, roller replacements and lubrication —- were actually signs of a potentially hazardous electrical failure of the motor — and that the springs already were well beyond functional life/strength. (Both of which were very old)
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He answered every question I had, and clearly showed me and provided demonstrations of what was of concern. However he never once pressured me to make a decision to do any extra work. He simply reviewed options for repairs if I decided to do those, and then also replacement costs, timing options for each, with a range of prices depending on my needs/budget/desire.
I felt like I was taking to my brother or a best friend. But I still took time to research the issues presented and the options — and ultimately had Nick replace motor, belt and springs through Precision Door Service. He didn’t rush, and tested everything. PDS will tell you themselves that they are not the cheapest provider — nor are they trying to fill that niche. Instead after thorough review of what they could provide, it was clear that they provided the greatest value for the dollar. Nick, and his employer ( Joel Belyew) who I also spoke with, and was very impressed with, provided me with: a Quality product; Experienced Installation; Fantastic warranty; and the most stress-free service & non-pushy sale purchase decisions I have ever made in the last 50 years. Thank you Nick Zatkoff (and Mr. Belyew) for this, and for enhancing the value of my home and for helping me protect my wife, kids and grandkids!