A Touch Above Cleaning
About us
Family owned & operated.
Business highlights
27 years of experience
Services we offer
Residential and commercial cleaning, dust all furniture & trash removal., floors, window cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.211 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 36% | ||
| 9% | ||
| 9% | ||
| 27% | ||
| 18% |
Showing 1-11 of 11 reviews
Adrianne E.
Apr 2017
amazing - we will be long time clients!
Joy W.
Jan 2012
They provided me with shotty service. They have extremely poor customer service. I would not recommend them.
Response from A Touch Above Cleaning
"We have been servicing the member's home for a few months. We had previously been contacted via phone by the member raving about how good the service was upon returning she was once again unhappy. Unfortunately some customers are just able to be pleased. We had an owner at the member's home last time and oversaw her cleaning ; to assure everything was done well..The member confirmed she was pleased at the end of her last service to our owner."
NATHAN R.
Oct 2011
We received a total house cleaning from their very friendly staff. They were quick and efficient. The house looked great and smelled wonderful afterward.
Luke B.
Sep 2011
I have used many cleaning services in the past and this was by far the best. My family owns a cleaning company in Illinois so I know what to look for and am extremely picky. They arrived on time and were in and out in an hour and the house was immaculate! I couldn't find anything they missed. I also needed to change the date that they were coming last minute and they were very accommodating. I initially purchased a Groupon and after the first visit I called back to set up a monthly cleaning. If you are thinking of trying a cleaning service I would highly recommend them. They are fantastic!
Response from A Touch Above Cleaning
"Thanks, we appreciate the positive feedback and your business !"
NEIL H.
Aug 2011
We hired A TOUCH ABOVE CLEANING four weeks ago. They did the initial 1st deep clean for $175.00; however grime on the interior doors was overlooked, workmanship was ok. We left a note on their item check list for the cleaning crew the next week. The doors were overlooked again. We called and spoke with the owner, Mary, about the doors, her response was: "she would check with the crew and catch it the next time". We thought this odd since we had paid. Our third cleaning was due in two weeks, Thursday Aug 18th. We received a call on Thursday regarding a conflict in the schedule, the crew couldn't make it and they would be out on Friday Aug 19th. Today. Well the doors still were not cleaned, the floors were hit or miss and over all the workmanship was less than average. Don't hire this company you will waste your time and money.
Sarah A.
Aug 2011
I was happy after the first cleaning. I scheduled the second cleaning for a Monday afternoon. I was planning on being out of town all week, but I was confident that the crew would lock up after they left. I set my thermostat for 79 before leaving for the week. I returned the following Sunday to a freezing apartment. The AC was blasting and the thermostat was down to 60 degrees. Also, the vent above my stove had been left on. The cleaning crew were absolutely the only people in my apartment that week. I called the company owner and kindly explained the situation, expecting an apology and hoping for a goodwill gesture. Instead, I received a voicemail from the owner stating that I was mistaken and that her cleaners denied that they changed my thermostat. I was incredibly disappointed by what I considered to be an unprofessional handling of the situation by the owner. Additionally, the cleaning job on that second visit was subpar. I would not use this company again. I would not recommend this company.
Response from A Touch Above Cleaning
"It is a company policy that none of our team members ever touch thermostats in a homeowner's home. We are aware that many people have their thermostats at certain temperatures due to medical conditions. We absolutely never touch any temperature controls; and work in many homes with no Central Air Systems."
TRICIA B.
May 2011
I really like that if you have a cleaning item that you always want done. They will remember it every time. They are very friendly and I have never had an issue with items missing etc. One time they found a $20 bill under the dresser that I didn't know I had. I recommended them to my neighbors.
SUSANNE P.
May 2011
It went extremely well, as usual. The team arrived promptly, received their directions, and went to work immediately. I have always been happy with the workmanship that is performed. Mary's teams are very responsive, and will do anything that I ask them to clean. I realize that this service is one that I pay by the hour for, thus I I know what they are able to accomplish within that time frame. They always complete the job to my satisfaction and with a smile.
MINU P.
Apr 2011
They were punctual but their work was very bad. We have used many cleaners in the past but this was the worst. They never made the bed nor picked up anything on the floor. They vacuumed around the toys. They were looking at the time and all they cared about was how to finish the work in 1 hr. I would never use them in future.
Response from A Touch Above Cleaning
"In response to this report. On the printed groupon ; it states that all groupons are scheduled via email ; we have sold over 2000 groupons in the past year and for the ease of scheduling for our customers this is all done via email. Most of our customers are scheduled on the first email. We would like to state that we send a list of services to each customer prior to arrival about the services we provide. We do not pick up toys and de-clutter ; as we would not be able to get any cleaning done if we were organizing and de-cluttering the entire time. Also, we do not make bed linens ; this is not a standard part of our service as our services list will show. We ask each customer to make a list of priorities for us when we arrive ; that way we know what their wants are and can work efficiently on the services we provide. This was a timed clean ; so yes the crew does watch the time as we have a fully booked schedule and many other customers to take care of. Thank you !"
Joe N.
Mar 2011
Really not pleased with the quality of cleaning that was done!!! Bathroom and office trash emptied into kitchen trash and left there filled to the top (and for some reason there was still some trash in one of the bathrooms)...1 bathroom cleaned appropriately, the other not...very disappointed and will not re-hire.
Response from A Touch Above Cleaning
"We were never contacted about this complaint ; and in response this is a timed cleaned. This was a $55 groupon cleaning valued at $150 in response to " Paid too Much". We provided 4 cleaning hours for $55 ; which is an outstanding rate. In addition this is a timed clean and that is why only certain areas were cleaned. We can only clean in the time frame that was purchased. We do not remove trash ; b/c of the confidentiality of the items in the trash. We gather all trash from areas that are cleaned and consolidate them. Again we were not contacted regarding this complaint and given a proper chance to respond. This was a $55 cleaning provided and the customer received the full amount of cleaning that was purchased. We have serviced over 200 groupon customers in the past several weeks and had numerous compliments."
Jerome D.
Jan 2011
A Touch Above Cleaning Company sent a crew of four women to clean my home. I had a pair of earrings and $60 in cash in my jewelry box before the cleaning crew worked in my house on December 8, 2010. While the crew was working, I left the house. I asked them to lock the door when the were done working. When I returned, the door was locked, so no one else entered the house after the employees left. A homemade bracelet was drying next to my jewelry box in my room. That evening I saw that the bracelet had been disheveled. I looked in the jewelry box, and discovered these items were missing. We had no one in our house besides the cleaning crew. The only explanation is that one of the employees stole these items. On Wednesday we agreed that I would give Mary Wilson (Owner) until today, Friday, December 10, 2010 to return my peridot earrings ($100) and cash ($60) before filing a police report and submitting reports to consumer advocacy organizations about my experience with the company. Mary Wilson has stated that she will not return these items or compensate me for these stolen items.
Response from A Touch Above Cleaning
"In response to this untrue allegation ; a complaint was filed with the BBB ; which was immediately closed. A police report was filed ; which was also closed. This is untrue and we can not comment any further ; it is really a shame that untrue allegations can be publicly posted when they are clearly unfounded."
Licensing
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FAQ
A Touch Above Cleaning is currently rated 3.2 overall out of 5.
A Touch Above Cleaning accepts the following forms of payment: CreditCard
Yes, A Touch Above Cleaning offers free project estimates.
No, A Touch Above Cleaning does not offer eco-friendly accreditations.
No, A Touch Above Cleaning does not offer a senior discount.
No, A Touch Above Cleaning does not offer emergency services.
No, A Touch Above Cleaning does not offer warranties.