A Touch Above Cleaning

amazing - we will be long time clients!

I purchased a Groupon and was excited to finally have someone else clean my home. After two phone calls and two emails attempting to schedule, it has been a week and I've yet to hear from a live person. Fortunately Groupon has offered me a trade-in so I can actually hire a business that will communicate. Do not waste your time or money on this poor excuse of a business.

Like many others, we purchased a Groupon for this company, which culminated in us having to get a full refund for work not done. First, getting an appointment was needlessly difficult; no one picks up the phone, and their message directs Groupon users to use only email correspondence. Unfortunately, it can take days for them to respond to emails. After finally getting an appointment, we waited at home for the team to arrive, only to get an email saying that they had to cancel, and would reschedule. Again, days later, we were told that their next available date would be a full month later. I expressed my dissatisfaction with the timeline, asked for a closer date, and finally rescheduled for a day a week later. The team arrived almost late, but came in with armloads of cleaning supplies, so everything seemed fine. Then, a few minutes later, one of the ladies told me that the owner had told them to pack up and leave. The reason given was that she didn't want to use their brooms on our floor, and the owner's words (sent in a text, as she refused to speak to me on the phone) were "unsanitary conditions." I had left newly-purchased brooms out for the team to use, but they declined to use those, too. To be clear, our house needed cleaning. We have two cats (no restriction on pets was specified anywhere in the fine print), a new baby who's teething, full time jobs, and wood floors throughout the house, so dust pretty much sits on top and collects in corners very quickly, often in the course of a couple of days, and we really don't have time to much more than light sweeping and spot cleaning – which is why we hired a professional cleaning team. However, despite the amount of debris in the less-used areas of the house, there was nothing on the floor that a standard household vacuum cleaner or broom wouldn't pick up in 15 minutes, which is exactly what I did when the cleaners left, using one of the aforementioned brooms and a dustpan. Furthermore, even if the team didn't want to spend the necessary 15 person-minutes to clean the floors, there was plenty of furniture dusting, counter wiping, and tub cleaning to do. I'll note that the company's own messaging specified their willingness to do "deep cleans," "scrub caked food," and "clean all floors," using "their own arsenal of cleaning equipment." If they claim that they're ready to use their own equipment on bacteria-laden old food, I'm not sure what their problem is with using a broom on everyday dust bunnies. Worst of all is the company's complete unwillingness to even try to work with us. We were home. We could have used our own equipment to clean the hard parts (again, it only took me 15 minutes, which they could have spent on counters and tubs) so that they could have an easier time doing their job. We could have paid for an extra fee, if they'd stopped to discuss it. The team, on their speedy way out the door, said that Mary, their boss, wanted me to call her; I did so immediately, but she refused to pick up, instead sending a perfunctory text message and then going completely silent. Her excuse, by the way, was that they didn't want to dirty their equipment and take it their next job. I have to ask, if the cleaners can't use their equipment if it'll get dirty, what exactly are they intending to clean?

They provided me with shotty service. They have extremely poor customer service. I would not recommend them.

We received a total house cleaning from their very friendly staff. They were quick and efficient. The house looked great and smelled wonderful afterward.

I have used many cleaning services in the past and this was by far the best. My family owns a cleaning company in Illinois so I know what to look for and am extremely picky. They arrived on time and were in and out in an hour and the house was immaculate! I couldn't find anything they missed. I also needed to change the date that they were coming last minute and they were very accommodating. I initially purchased a Groupon and after the first visit I called back to set up a monthly cleaning. If you are thinking of trying a cleaning service I would highly recommend them. They are fantastic!

We hired A TOUCH ABOVE CLEANING four weeks ago. They did the initial 1st deep clean for $175.00; however grime on the interior doors was overlooked, workmanship was ok. We left a note on their item check list for the cleaning crew the next week. The doors were overlooked again. We called and spoke with the owner, Mary, about the doors, her response was: "she would check with the crew and catch it the next time". We thought this odd since we had paid. Our third cleaning was due in two weeks, Thursday Aug 18th. We received a call on Thursday regarding a conflict in the schedule, the crew couldn't make it and they would be out on Friday Aug 19th. Today. Well the doors still were not cleaned, the floors were hit or miss and over all the workmanship was less than average. Don't hire this company you will waste your time and money.

I was happy after the first cleaning. I scheduled the second cleaning for a Monday afternoon. I was planning on being out of town all week, but I was confident that the crew would lock up after they left. I set my thermostat for 79 before leaving for the week. I returned the following Sunday to a freezing apartment. The AC was blasting and the thermostat was down to 60 degrees. Also, the vent above my stove had been left on. The cleaning crew were absolutely the only people in my apartment that week. I called the company owner and kindly explained the situation, expecting an apology and hoping for a goodwill gesture. Instead, I received a voicemail from the owner stating that I was mistaken and that her cleaners denied that they changed my thermostat. I was incredibly disappointed by what I considered to be an unprofessional handling of the situation by the owner. Additionally, the cleaning job on that second visit was subpar. I would not use this company again. I would not recommend this company.

I really like that if you have a cleaning item that you always want done. They will remember it every time. They are very friendly and I have never had an issue with items missing etc. One time they found a $20 bill under the dresser that I didn't know I had. I recommended them to my neighbors.

It went extremely well, as usual. The team arrived promptly, received their directions, and went to work immediately. I have always been happy with the workmanship that is performed. Mary's teams are very responsive, and will do anything that I ask them to clean. I realize that this service is one that I pay by the hour for, thus I I know what they are able to accomplish within that time frame. They always complete the job to my satisfaction and with a smile.

They were punctual but their work was very bad. We have used many cleaners in the past but this was the worst. They never made the bed nor picked up anything on the floor. They vacuumed around the toys. They were looking at the time and all they cared about was how to finish the work in 1 hr. I would never use them in future.

Really not pleased with the quality of cleaning that was done!!! Bathroom and office trash emptied into kitchen trash and left there filled to the top (and for some reason there was still some trash in one of the bathrooms)...1 bathroom cleaned appropriately, the other not...very disappointed and will not re-hire.

I found a coupon with this company through the website Groupon. The coupon was for %65 off a house cleaning. Before I purchased the groupon ticket I called the company to make sure everything was ok (distance, cost, etc.). I received verbal confirmation from Mary that my house was in the appropriate distance for service so I purchased 2 groupon coupons and then I proceeded to make an appointment. In response I was then told my house was 2.2 miles outside of their service area and that an additional $20 would apply per visit. I was told in an email from Amber that they don't go by distance from their office but by distance from a general zip code, which seems pretty convenient. I canceled my order. The bigger picture here is this company lost $110 over this and a future client (thousands of dollars) over 2.2 miles. I am at a loss that people do not understand customer service in this day and age and that this company doesn't believe in their business enough to make an exception in a first time client. As an aside after reading the previous report on angies list about the alleged theft I am happy this did not work out anyway.

A Touch Above Cleaning Company sent a crew of four women to clean my home. I had a pair of earrings and $60 in cash in my jewelry box before the cleaning crew worked in my house on December 8, 2010. While the crew was working, I left the house. I asked them to lock the door when the were done working. When I returned, the door was locked, so no one else entered the house after the employees left. A homemade bracelet was drying next to my jewelry box in my room. That evening I saw that the bracelet had been disheveled. I looked in the jewelry box, and discovered these items were missing. We had no one in our house besides the cleaning crew. The only explanation is that one of the employees stole these items. On Wednesday we agreed that I would give Mary Wilson (Owner) until today, Friday, December 10, 2010 to return my peridot earrings ($100) and cash ($60) before filing a police report and submitting reports to consumer advocacy organizations about my experience with the company. Mary Wilson has stated that she will not return these items or compensate me for these stolen items.