The Appliance Outlet

What we didn't find out until a few months ago when we were getting our air ducts and dryer vent cleaned was that we couldn't have the dryer vent cleaned because it was not compliant. We also found out that when the Appliance Outlet installed the dryer vent, they cut holes in 2 of the floor joists and looped the flexible tubing from the dryer to the external vent. We found out that the flexible tubing is not compliant or up to code. We ended up contacting a structural engineer as we had some seals on our windows pop and door not closing.

Despite my low expectations of used applicance dealers, this establishment managed to surprise me. They sold me a dryer whose timer broke the very first time I turned the knob counter clockwise. You're not supposed to turn the knob counter clockwise, but I still felt as though I had been taken. When bringing this to the attention of the store manager, I was met with an argumentative and dismissive attitude. "Since we buy our appliances used, you don't know what you're getting. It might break the first time you turn it the wrong way, or the 100th time." Since you don't know what you're getting when you buy an appliance from Appliance Outlet, I would strongly recommend you avoid the headache altogether.

Purchased a dryer from this business. My previous tenant moved out and took his dryer with him (that had worked fine at this location for five years). Within a short period the dryer starting going out (no heat). The Appliance Outlet was called and from the beginning, started issuing strong warnings that if the problem was a result our negligence or doing, a service fee would be charged. After the second time the dryer went out, the manager on duty stated that it was our fault that the dryer stopped working due to the configuration of our dryer vent. The dryer vent rises approxiamately seven feet upwards and then out. This is approximately one third the length of some of my newer rental homes (builder spec'd). A call to the manager turned into a yelling match with the manager eventually challenging me to come into the store and meet him face to face. So I did. Immediately. Though he did not level threats to my face...the conversation was argumentative and not how I'm used to being treated as a customer. We did discuss the situation further but in the end, I resolved like others on this thread, to never, ever, use this company again. Shortly afterwards, in spite of taking his technicians advice and enlarging the exhaust vent, the dryer went out for good and needed to be replaced.

Basically fair to good. I wouldn't use them expecting a perfect running appliance that lasts for years. But if you're low on cash or don't want to sink a lot into furnishing multiple rentals at once then it's fine.

I have many rental homes and use a few companies for appliances, both used and new. I have bought several stoves, dishwashers, refrigerators etc. from The Appliance Outlet in the past. This time we purchased a side by side refrigerator and found out the ice maker does not work. They will not stand behind this refrigerator. Scott the owner claims that this is not part of their waranty. I was never told that there is a chance that they are selling defective appliances or I never would have purchased it. I have never been in their store, and have always had them deliver the appliances. This was the 12th and last appliance I will purchase from them.

I won't ever go back and I won't refer anyone there.

My dryer quit and I need one for only 6 months because we were moving. I didn't want to spend a lot of money for such a short time and looked at several new dryers and then looked at Angie's List and found a used appliance dealer. I called and they were great on the phone, told me to come to the warehouse and pick one out. So I drove to the warehouse (the area is not the best, but I felt safe) and they had a very large selection of dryers. I picked one and they told me it would be delivered the next day. There was a problem with the delivery. I called the next afternoon to see when it would be delivered and was told that it wouldn't be there until the next morning. It arrived at noon the following day, but the delivery guys were great, very professional. They had it installed and the old one gone in less than 15 minutes. The dryer has a 90 day warranty on parts and labor and a year warranty on labor. So far it has worked great.

This is a used appliance store, which they sell for cheap. When I went in, they were more expensive than I expected them to be, but they were high end equipment. It was good equipment, and the service was very good.

They were knowledgeable about their inventory. When I got home, the glass tray did not fit, so they obtained another one for me and I went to pick it up.

My fridge died and I wasn't in a position to buy new, so I decided to try these folks. There's nothing elegant about the shopping experience here; they're in a warehouse, and sometimes the appliance you want to look at is behind three others. But everybody I spoke to was friendly and eager to please, and they stood by patiently while I looked through their stock. I wanted an 18 cu. ft. white top freezer model, and they had many of them available that were between 3 and 5 years old. I found one that had some nice features and was cosmetically acceptable (they all seemed to be dented to one extent or another). They said they had repaired it and it had just spent a week running to be sure it would keep proper temperature. I asked the price; it was so low that after I collected my jaw off the floor I asked them to install an ice maker, too, because I could afford it. Delivery was $15, hauling away my old fridge was $20. They make any needed repairs for free for the first 90 days, and pay for labor only for the rest of the first year, but they told me that they have a warehouse full of appliance parts and usually charge much less than new for them. If you buy here, be sure to check the appliance over thoroughly before you commit. I did not notice a long dent down the side of the fridge until it arrived at my house. Also, be aware that they only deliver the fridge; hookup is your job. Also, my fridge needed a thorough cleaning when it arrived. And when I plugged it in, it ran loud. I called for repair, and it was a bit challenging scheduling the repairman to come--he called twice when he was near my home to see if he could come by right then, but I was at work across town. When we did hook up he quickly and efficiently found and repaired the problem. He even had all the necessary parts on his truck. Buying here is not for someone who needs their hand held through selection, delivery, and installation. You have to know what you want, be able to inspect an appliance thoroughly, and be willing to accept something that is not pristine--you are buying used. But they seem to stand behind what they sell, and everybody I dealt with was pleasant. My washer is showing signs it is not long for this world. I'm in no better position now than I was when I bought the fridge, so I'll probably visit these folks again before too long.

I price was very reasonable.

The delivery and installation charge was only $15 and they had them there as soon as it was convenient for us. You could tell one of the guys was there to teach the other one. They had a tight squeeze getting them through our basement door and had to partially dismantle the dryer. One guy explained each step to the other and we all learned something. I love to support businesses like this and I really appreciate what they're doing to reduce, reuse & recycle!

The Appliance Outlet came out and had the challenge of solving the problem. The first time he came out, he realized he had to go in the crawlspace and didn't have the proper apparel since we had so much rain and the crawlspace was damp. He returned the next day, after our work hours, and cut through 2 walls of concrete and got it vented correctly. I found the tech's to be informative, efficient. The only thing that was missed was closing up the crawlspace. The blessing is with their flexible schedule, neither my husband or me had to leave work early to get the work done. The tech also advised us of another issue we may have with a floor beam.

Very prompt called when he was going to be late. They did a good job and cleaned up after the service was completed. They also were very pleasant.