TAYLOR COMPUTER SOLUTIONS

"Thank you Member! It was a pleasure working with you and I hope to be able to provide more support for you in the future!"

"I successfully executed the data recovery for the member. He had two hard drives, in a computer that did not work, one of the drives contained no data, the other drive which had his data on it was successfully recovered. Additionally, I installed software for him, two new routers and networked them. I am not sure what he means by “band-aide”. After 45 days the customer contacted me stating the failure of the first new routers. I explicitly told him that I would try another solution, at my own expense, since the return policy for the product is for 30 days. The product was purchased from Amazon.com and I’ve attached Amazon’s Return Policy for Electronics. I did not say that the solution would involve new products. There were no serial numbers on the second two routers installed, as they were reconditioned However, I had agreed to replace the routers beyond the 30 days, in order to satisfy this customer and did not bill any additional charges for labor, installation, or the routers. . Please note, as per the customer, the product worked successfully for 45 days and I loaned him a router so he would not be without service while trying to resolve his issues. During the time between the first and second router installations I was hospitalized and had surgery twice for kidney stones. My illness was explained to him, on the delay of the second routers. He had no complaints while the loaner router was being used. The two reconditioned routers were installed and working when I left the customer's house. After the customer called stating they were no longer working, it was my assessment we needed to look at his modem as the cause of the router failure. I have installed hundreds of these routers and have never had an issue like this. As a note: The 1st routers that were sold to him have been successfully installed and have worked continuously at my home. He and his wife repeatedly called me and refused to allow me to look at his modem or to perform any diagnostics to help him in solving his issues... He demanded his money back and began issuing threats against me if I didn't give him a full refund. I did send him an email stating I would return his money for the routers if he would return the routers to me, as stated in his email, just to satisfy him, I have heard no response from him in regards to this email as of today, May 16th. As I originally stated to him, I do not keep the original packaging, as I have installed hundreds of new computers, routers, hard drives etc. and do not have the room to keep all packaging. I will take this as a lesson learned and will give the packaging to my customers to do with as they wish in the future. I do have the original receipt and I will provide him the receipt and the original routers, provided he returns the reconditioned routers to me in good condition. This should allow him to work directly with the manufacturer and will allow him to do so without me being involved, which he is obviously not interested in. I have many satisfied customers, and I take pride in my work, my integrity, and my ability to work with almost any customer to solve their problems. Sincerely, Cameron Taylor Taylor Computer Solutions PS Our motto is “If We Can’t Fix It, We Won’t Charge You!” not (If we don’t fix it, you don’t pay). The install worked as it should have for the first 45 days, and I was told by him that he turned the power off to the house and that is when all of the issues started happening. PSS: I just received a complaint from him filed with the BBB with different facts stating that the routers supposedly broke 3 times during the 45 day time period that he clearly states in his Angie’s List report worked just fine for the first 45 days. He also states in his BBB complaint that it was $750 not $500 as stated in his Angie’s List report. I’m not sure why the “facts” he states keep changing."