Founded 1988 • With Angi since April 2000
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Free Estimates
Yes
Warranties
No
Senior Discount
no
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 29 reviews
Kimberly H.
12/03/2018
It has been great working with Sunburst Shutters. They are very knowledgeable and helped me pick out the right solutions for our home. Great communication and the installation went smoothly as well! We love our new shutters and blinds!
Description of Work
New shutters and blinds installed
Category
window treatments
Service Provider Response
[Member Name Removed] was a joy to work with! We truly appreciate the feedback. Sunburst Shutters IndyCynthia D.
10/17/2018
Andrew S.
07/02/2015
unknown
Description of Work
Contacted us twice to say shutter was in and ready for install. After calling them back TWICE to confirm, they realized our order was not ready for install. Once it came in we scheduled an appointment for install only to find it was the wrong shutter. Installer said he'd make sure new shutter was ordered. I hoped to get a follow up call to confirm order and anticipated install date. Even emailed them, no response, I guess Bill is too busy to provide service after the sale. Thankfully, we purchased through Lowes, they gave us full refund.
Category
window treatments
Thayne G.
01/02/2014
Dana E.
11/18/2013
Love the shutters and the installer was good. The problem we ordered shutters for another window and was told 6-8 weeks for delivery it has now been two months and just found out today that they were not even ordered. We did make a down payment on the shutters. Just very disappointed that it will probably be next year before the shutter will be installed.
Description of Work
Installed shutters in two rooms, one shutter yet to be installed.
Category
window treatments
Service Provider Response
Thank you for your honest review of our company. I am glad that you love your shutters. I have seen them in person and they look great. The quality, as you noted in your review, is great and our installer is awesome. I am equally upset that the one small shutter in the bonus room has not come in yet, and I apologize for the delay. In the many years that I have sold shutters I have never had a manufacturer completely miss a shutter on an order. As we discussed on the phone, when the shutter comes in we will install it right away and we will do it on your schedule and at your convenience. For further clarification on this order, or for any other information Please call me at (317) 767-1000Jennifer P.
11/04/2013
Maryanne G.
07/15/2013
Sandy C.
06/09/2012
We recently had shutters installed, on 10 windows, from Sunburst Shutters! It was great working with Bill and his entire staff! They were very professional! Bill was most patient, when I was trying to decide, whether to buy them or not. Chuck and I could not be more pleased, with the quality, color and installation. Bill did a great job measuring and creating the perfect shutter ,for each window ~ the employee, who put the shutters together did a great job ~ and Michael did a great job installing them. They have made a huge difference, in our home, and we have gotten lots of compliments! Thank you Bill and your entire staff! Chuck and I will, definitely ,recommend and use this company again!
Description of Work
We recently had natural wood shutters installed,on 10 windows, from Sunburst Shutters.
Category
window treatments
JOAN W.
05/12/2012
They arrived on time every visit; measurement and installs. 1st install was a bit disappointing as the custom arch and rectangle didn't fit. They were re-fitted and installed about 3 weeks later. They had to come back one more time to install a trim piece on the bottom of the Arch Shutter. I had a few disappointments: i was charged 1/2 for my order up front, which was fine. However, when they installed the first set, they billed my credit card without notice when I expected not to get billed until the order was complete (the shutters didn't fit, see above). They did apologize and indicated that it was a new person in the office who did this. 2nd disappointment was that I called to indicate that I thought shutter still wasn't looking correct, they called back that day to discuss, but didn't address the issue for 2 weeks. All in all, I love my shutters, just a few bumps in the process. Bill was very personable, just need to fine tune the office procedures. (also explain to installer to put tools on floor, not furniture.)
Description of Work
Installed polywood shutters in bedroom and living room. I had 3 custom shutters built plus my bedroom windows. I used this company 10 years ago and loved the shutters so much i wanted to finish the house. The custom shutters were an octagon, rectangular, and arch shapes. While cost was high, these were mainly custom shutters. My older shutters still look wonderful.
Category
window treatments
Service Provider Response
Thanks for your honest evaluation. We're always trying to get better, so I appreciate your review. I'll share your information with my staff and we'll work to do everything we can to make sure that the bumps in the road get smoothed out. Please call me if you have anything else we can do for you. Thanks, Bill Burke Sunburst Shutters and Window Fashions www.sunburstshutters.com www.facebook.com/SunbursShuttersMidwest (317) 767-1000Pam M.
03/16/2012
We saw their exhibit at the Home Show this year and signed up for a specail discount they were running at their booth. They called to schedule an estimate a couple of weeks later. Bill came out to do the estimate. He measured everything and showed me all of the options regarding colors and styles, bringing in actual examples of the shutter panels. He explained exactly how they would be installed and operate on my windows and answered all of my questions. The shutters came in within the timeframe they had indicated, and the installation was very quick and professional. The shutters are exactly as I had expected, and I will certainly use this company again to do more rooms in my home.
Description of Work
They installed shutters in my kitchen/nook area.
Category
window treatments
ALBERT A.
12/01/2011
Victoria P.
06/26/2010
I was not home when Sunburst Shutters installed my shutters. When I arrived home that day I immediately saw the shoddy workmanship on these shutters. I paid for custom shutters on my windows and there are large gaps on some sides while other sides fit well. Sunlight comes in all around the shutters. In order to make them look acceptable I will have to hang curtains to hid the edges. Also these shutters have clunky hinges that are not recessed into the wood. They really look cheap compared to the beautiful custom shutters I had in my previous home! This company was contracted through Lowe's in Cincinnati. We have called both Lowe's and Sunburst Shutters no less than 10 or 12 times to return these shutters but they have not responded to us. Lowe's told us they would call us back 3 times but didn't. We are so extremely unhappy with these shutters! I am sure we could have done a better job ourselves.
Description of Work
A salesperson came out to my home to measure for custom shutters for a bathroom window and three bedroom windows. We waited about 10 weeks to have them installed.
Category
window treatments
Service Provider Response
This post has been erroneously posted to my company. Sunburst Shutters contracts for Lowe's, and Lowe's is the company that the customer hired to do the work. Lowe's is also the company that the customer paid to do the work. We performed the work at her house on behalf of Lowe's but we abide by Lowe's policies and all complaints are handled by Lowe's. The complaints that this customer has filed here are complaints against Lowe's. It was Lowe's determination that we (and they) had done everything that we were obligated to do, and that she has what she ordered and that her dissatisfaction is not with the workmanship or quality of the installation, but with her choices regarding product, mounting style, and overall appearance. These complaints are handled by Lowe's and Sunburst Shutters is dispatched at their request. Sunburst Shutters leaves the responsibility to follow up with the customer and address further concerns with Lowe's since they are the company with whom the customer has contracted. Please remove this review from my company reviews, as my company is not the company against whom this customer has complaints. If you would like further information about this job, or if you would like to see documentation regarding Lowe's being the company that the customer paid, and the company with whom the customer contracted, please contact me. Thank you. Bill Burke Sunburst Shutters and Window Fashions (317) 767-1000 (317) 748-0810 cellALBERT A.
08/12/2008
It went very well. They arrived promptly and finished on time. The technician was very neat and courteous to my home, he took his shoes off. We did have some trouble with the motors on the upper windows, but they are coming back out to take care of that. They were very nice and friendly.
Description of Work
They came out and installed plantation shutters on three windows for us.
Category
window treatments
Dick & Ramona W.
07/07/2008
Job went well. I had gotten a line on the company from Lowe's (which were also very helpful & did several follow up calls.) I had originally initiated the deal at the home improvement store and they put me in contact with their Sunburst contact. He came out and measured the windows and gave me as estimate. I then evaluated some other competitors of Sunburst. In the mean time, there was a significant reduction in price that I found to be an attractive inducement. I also had occasion to e-mail Sunburst about the quality of the material used in construction of the shutters. I was promptly responded to, indicating no problems. This made me feel good about going ahead with them.
Description of Work
Made and installed custom shutters for one double window and a single window.
Category
contractors, window treatments
KELLY F.
09/05/2006
Mr. Burke came out measured windows, helped decide which shutters were best. Installers were on time and installed shutters quickly and perfectly. Very happy with service, installation and quality.
Description of Work
Installed plantation shutters in family room, french doors and kitchen window.
Category
window treatments
JOANNE B.
03/17/2006
We ordered the shutters through Home Depot and this was the company contracted out to do deliver and install the shutters. They were excellent. The appointment for delivery was made in a timely manner. They called as they were on their way to confirm their arrival time and the product and installation was very professional & high quality.
Description of Work
They installed shutters and decorative molding onto a window that was 4x4 feet square.
Category
window treatments
DEBRA L.
10/11/2005
MARTI D.
01/10/2005
BARBARA & RICHARD P.
01/07/2005
KARL & MARGRET G.
01/06/2005
STU C.
03/14/2003
MARY H.
06/03/2002
A WINDOW WAS ACCIDENTALLY BROKEN DURING INSTALLATION. COMPANY DID EVERYTHING POSSIBLE TO EXPEDITE REPLACEMENT OF WINDOW AND FINISH INSTALLING SHUTTERS, INCLUDING CREDITING THE BALANCE WE OWED. EXCELLENT CUSTOMER SERVICE!!
Description of Work
MANUFACTURE AND INSTALL PLANTATION SHUTTERS ON ENTRY DOOR.
Category
window treatments
Tim G.
03/06/2002
10/09/2001
Phone
Address
5644 W 79th St
Indianapolis, IN 46278
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