Response from Leaders Moving & Storage Co of Indianapolis
Thank you for providing us with your feedback. Although there were no comments made and we did not have the opportunity to service your move, I was able to follow up with the location manager regarding the estimate. It appears that we were able to provide you with a guaranteed price estimate based upon the items you were moving, but you were able to find a lower hourly bid. I trust that although our initial estimate may have been a little higher than one of our competitors, our manager explained the differences between an hourly rate that can increase and our guaranteed price that only changes if you decide to make changes. It is not uncommon to see hourly estimates that come in lower, however more often than not the end price once everything has been completed is either higher or very close to our guaranteed price. The majority of customers' we have serviced all tend to much prefer a price that will not change. Leaders has been using our guaranteed price model for over 22 years and our reputation, experience and overall customer satisfaction speaks for itself. I also trust the difference between our competition's insurance of $.60/lb versus our depreciation coverage was explained and the benefits of this second type of coverage discussed in detail. Leaders strives hard to make sure we not only meet your expectations, but far surpass them. I regret we were not able to provide you with our moving services, but appreciate the opportunity you allowed us. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company