We met 2 times and talked through what we wanted for our design. Brad brought his landscape architect to assist in getting the detail on paper. We asked up front what an estimate of the time involved would be to complete the project. I was given a number from the landscape architect that seemed reasonable. Based on our meetings they came up with a rough plan that we felt was average and lacked detail. Because keeping to a budget was important to us, I contacted Brad and asked him for the amount of hours that had been spent so far for the work that had been completed to date.. I told him we wanted to keep tabs on it so there wasn't a shock at the end. We received a combined number of hours spent from the 2 of them which was higher than we expected based on what we had received to date and the estimate we had been given. I then asked for a breakout so we could see how the hours had been spent. He was very offended by that and stated that they had informed us that we would be billed monthly. He did provide the breakout. His hours were appropriate but the landscape architect hours were very high given the work that had been done. I contacted him to express my concern and talk through some of the things that we needed urgently to keep our project moving and he informed me that the;y did not feel that working with us was a good fit and they would not be completing our project. We were left with a rough incomplete plan that we could not use as well as in a bind because we needed some grades shot which they did not complete even though they had charged us for time spent at our property. He stated that he would be charging me for 1/2 of their bill for approx $600. I stated that I did not feel that was right since we had an incomplete plan that was worthless to us and that they were refusing to finish because they did not feel it was a good fit for them. I ignored their bill because I did not feel we should pay them since they were the ones who refused to complete the work. We were willing to continue a working relationship but had simply requested an accounting of their time and asked that they work more efficiently in order to control our design costs. Today I received a text from Brad stating that if we did not pay by Friday that they would take us to small claims court. We are paying the bill to avoid any further harrassment however would not recommend this company.
Description of Work: We had a verbal agreement for an hourly rate of $75 for a landscape plan for our new home
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$600
Response from LANDSCAPE SPECIALTIES
This is in response to a negative review we recently recieved. We at Landscape Specialties believe our sole reason for being in business is to take care of our customers with the highest level of quality that we know how. We have been in business for 28 years and appreciate all of those clients that have been a part of our success and hope you understand that there are 2 sides to every story. As far as the review....I am not going to respond online as we respect our customer's privacy no matter what the circumstances. However, if any existing or potential customer is concerned, I would be more than happy to provide some details that were unfortunately not mentioned in this review that I believe should be a part of the conversation. In conclusion, we do our best to make every business relationship work out. If we do run into a difference of opinion or philosophy or any issue we always respond to the problem in a very proper, professional manner. Thanks for reading, Brad Kinkoph (317) 281-0595 In conclusion, we would like
NANCY H.
08/2011
5.0
landscaping, lawn service
 + 0 more
It has gone extremely well. We have been using them for close to 12 years now. Whatever they think our needs are, they ask us about what we think needs to be done. They are very honest.
Description of Work: They start in the spring, and come to our house every week to mow the yard, pick up leaves, rake the leaves, and take care of anything that needs to be taken care of. They take care of my yard, totally and we have a very large yard. They often give us a quote on what costs may be for different things.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
David R.
08/2011
5.0
landscaping, lawn service
 + 0 more
My yard looks better than ever. They have always been punctual and professional. They were really good.
Description of Work: They cut the lawn and mulch work every week. In the spring they do the spring clean-up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
NANCY H.
10/2009
5.0
lawn service
 + -1 more
We have been very pleased with them. Their work is very well done and they are very reliable. They have a high standard. I will continue to use them in the future.
Description of Work: We have used them for a number of years. They trim our landscape and do our mowing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CAROL W.
07/2003
5.0
landscaping
 + -1 more
EVERYTHING IS THE BEST WITH THIS COMPANY. THE WORK IS WONDERFUL. THE COMPANY IS NOT CHEAP, BUT THEY ARE WORTH THE PRICE.
Description of Work: HE SPRAYS, FERTILIZERS, MOWS, PRUNES, DESIGNS ETC.. (MY YARD)
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Service Categories
Lawn and Yard Work,
Landscaping
FAQ
LANDSCAPE SPECIALTIES is currently rated 4.8 overall out of 5.
LANDSCAPE SPECIALTIES accepts the following forms of payment: Check
No, LANDSCAPE SPECIALTIES does not offer free project estimates.