Indiana Professional Contractors LLC

"I am truly sorry to hear you are not satisfied, I John Logan have tried several times and have the emails to back this up, that I would pay for the the rotten wood missed that should not be over a couple hundred bucks and I would come back and fix anything needed to be fixed. That was the best I could do and that was not good enough for you. It was funny how you had another contractor come out and replace the door we just put in, because as your emails state " you broke the door" . I am still willing to give you the $350.00 and repair anything personally myself. I can only hope and pray that my employee's do what they are paid to do. When one does not do what they are paid to do and I find out, I do believe the right thing to do is give us a chance to make it right. I think by you not letting us repair the problems that you are being unreasonable. The offer still stands for the $350.00 and repairs until next year. If anyone would like to see the emails I am talking about please contact us at [email protected] also I have all recorded phone calls with the homeowner as well."

"In the Groupon Terms of Agreement it states that you “must use promotional value in 1 visit,” now this is a case where an additional voucher was purchased as a gift and the customer made us aware of this when they emailed us the work they wanted to complete. We did agree to the work they wanted completed with the 16 hour window that was available and did tell the customer that there would most likely be two men doing the work. That being said it would then make the 16 hour 1 handyman service an 8 hour 2 handymen service, this still performing the same amount of work. On the Groupon it states “Local handymen help homeowners spruce up abodes with up to eight hours of services, including gutter cleaning, faucet replacement & painting.” We did have many customers inquire about other jobs that were more elaborate than the simple handyman services that were shown on the groupon and we did agree to do these more elaborate jobs within sufficient time windows and taking a loss as these were vouchers for a “handyman” and were prices paid for a “handyman” not a specialist."

"[member name removed] should get together this was a classic case of we love you until we have money problems. [member name removed] wrote verbal checks until the checks were due at the end, after we had done most of the contracted estimated work. The [member name removed]'s added more work and said just be fare and I was. There house was trashed and they are very messy. I have several pictures of the interior of there home. If anyone would like to see these pictures please email me and I will show you how [member name removed] claimed they cleaned out closets. That is very funny because we cleaned are way through there mess and put it back after drywalling and painting, usually I see this type of living environment in section 8 housing not on the upper northwest side of indianapolis. I should have did change orders for everything we did, but they were so cool until there daughter was going to a fancy collage and those checks were due at the same time. Good luck to you and yours sorry for doing all the work you hired us for and it still looks messy. As for the carpeting that has paint on it we were told by [member name removed] we were replacing that carpet and that is why we didn't cover the carpet. [member name removed] had me bid the stairs for hardwood until she got the quote. At the end after dealing with [member name removed] the whole time until they were scrambling for collage money we were good friend then [member name removed] had to drop the hammer of we are not paying you and come up with these allegations that make us look bad when Prior to it coming down this were they acted mad I was calling for 2 weeks straight without return calls.. Sorry but Angies list should see this B.S. and straighten it out and put a bad review against homeowners. Why does it always have to be the contractors. Are we the only bad ones??? I think not!!!"

"The Groupon is considered a "Handyman" service. The reason that the customer was advised to purchase a 4 hour voucher is so that we could make sure the job could be finished in the one trip, given this was for a "handyman" not a specialist so this type of thing would take longer. The description of work that is given for each Groupon is basic, there are no estimates done before the work is to be completed, therefore we go in blind with exception to the customer description. I assure you the comment "This was not what I was told and I do not know if I can do it" was not because he did not have the skills to complete it, but because it was not considered a typical "handyman" service that we had gathered from the customer description. The customer did contact me in regards to the blown bulbs and she was reimbursed for them and at no time was I informed of any other negative occurrences that had happened during the time my men were there."

"We were a very small business and our company vehicles were limited at this time. This job was quoted a different price at the finish than the initial price due to added materials. With the addition of more materials that meant there was more labor to be done. There was no contact or concern shown to me at the time of this job, in which case I would have reassured the customer that these men were skilled and capable of doing this job or I would have not assigned them to it. There was also no contact from the customer after the job was completed for any issue with the quality of the work, therefore I would take that the job was done to her standards and the work itself was not an issue. Many companies do things many different ways and I do not feel that they way my employees got to the jobsite and the hours that they work for my company should reflect on the quality of work that they did produce on this job or any others."