HOPKINS AUTOMOTIVE INC

JEFF WAS ABLE TO RESOLVE THIS PROBLEM IMMEDIATELY. HE WAS KNOWLEDGABLE AND HONEST. I CONSULTED WITH HIM BY PHONE BEFORE WE BROUGHT THE CAR IN AND FOLLOWING HIS ADVICE SAVED US OVER $750.00.

I DROVE DIRECTLY TO THE BUSINESS AS I WAS IN THE AREA. JEFF IMMEDIATELY LOOKED AT MY CAR, IDENTIFIED THE PROBLEM AND MADE THE REPAIR WHILE I WAITED. ALL THREE OF THE GENTLEMAN AT THE BUSINESS WERE PERSONABLE AND CLEAN CUT. THEIR WAITING AREA IS CLEAN, WARM AND THEY HAVE COFFEE. I CAN SEE WHY MY HUSBAND IS SUCH A FAN. I WOULD NOT HESITATE TO RECOMMEND THIS BUSINESS TO A FRIEND.

I ALSO HAD THEM CHECK A MISFIRE ON ANOTHER CAR, AND THEY SPENT 6 HOURS TRYING TO DIAGNOSE IT, BUT HAD TO REFER ME TO A NISSAN DEALER TO USE A FACTORY COMPUTER TO DIAGNOSE. I AM VERY HAPPY BECAUSE HOPKINS DIDN'T CHARGE ME ANYTHING FOR ALL THAT TIME.

WE HAD THE CAR TOWED THERE ON A SATURDAY AND WE HAD THE CAR BACK BY LATE AFTERNOON. WE WOULD USE HIM AGAIN.

THEY TOWED THE VEHICLE WHEN IT STOPPED ON OUR DAUGHTER. THEY RAN A COUPLE OF TESTS AND FOUND NOTHING, ONLY CHARGING US FOR THE TOWING. IT HAPPENED AGAIN AND THEY FOUND THE CAUSE. THEY CALLED US BEFORE ANY WORK WAS PERFORMED, GIVING US AN IDEA OF THE COST OF THE JOB. THEY FIXED IT THAT AFTERNOON AND WE WERE ABLE TO PICK UP THE CAR THE SAME DAY. THEY HAVE DONE A LOT OF TROUBLESHOOTING FOR US AND IF THEY CANNOT FIX IT, THEY TELL US SOMEONE WHO CAN. THEY ARE VERY HONEST! THEY KNOW THEIR LIMITATIONS.

MY EXPERIENCE WITH THE ABOVE HAS ALWAYS BEEN EXCELLENT.

THIS WAS A VERY GOOD FIRST EXPERIENCE. THEY HAD RESONABLE PRICING, QUALITY WORK, AND PERSONABLE EMPLOYEES. I WILL DEFINITELY BE USING THEM FOR ALL MY AUTO REPAIRS IN THE FUTURE.

JEFF GAVE ME A GOOD AND FAIR ESTIMATE AND STUCK TO IT. HE ALSO, ESTIMATED WHEN THE JOB WOULD BE COMPLETE AND WAS TRUE TO HIS WORD. I HAVE RECOMMENDED HOPKINS TO ALL OF MY FRIENDS.

FUEL PUMP WENT OUT ON COMPANY VAN WHILE ON JOBSITE. JEFF ARRANGED FOR TOWING TO HIS SHOP AND EVEN THOUGH HE WAS BOOKED UP, HE SAID HE WOULD TRY TO WORK IT IN FOR ME. HE KNEW HOW MUCH WE DEPEND ON OUR VEHICLES TO GET OUR WORK DONE. I WAS SURE SURPRISED WHEN I RECEIVED A CALL FROM JEFF THAT I COULD PICK IT UP IN THE MORNING. JEFF & ALL HIS EMPLOYEES ARE TOP NOTCH AND WILL DO WHAT EVER IT TAKES TO GET YOU BACK UP AND RUNNING. SOMETHING THE MAJOR CAR DEALERS SHOULD TAKE NOTE OF.

PROFESSIONAL, EXPEDIENT, AND ECONOMICAL. I HAVE BEEN TAKING MY CAR TO HOPKINS FOR OVER TWO YEARS AND HAVE NEVER HAD A BAD EXPERIENCE. THE REPAIRS ARE DIAGNOSED QUICKLY AND FIXED TO LAST.

CHOSE HOPKINS DUE TO THE POSITIVE REPORTS FROM OTHER ANGIE'S LIST SUBSCRIBERS AND I WAS NOT DISAPPOINTED. TOOK IN AN OLDER CAR THAT WAS HAVING A NUMBER OF PROBLEMS. WE HAD TAKEN IT IN TO 3 OTHER PLACES BEFORE JOINING ANGIE'S LIST AND CONTINUED TO HAVE PROBLEMS AFTER THEY HAD SUPPOSEDLY REPAIRED IT. NOT ONLY DID HOPKINS FIND AND FIX THE PROBLEM, THEY FIXED IT FOR MUCH LESS THAN WE EXPECTED TO PAY. WE KNEW THE PROBLEM WAS ELECTRICAL, BUT THOUGHT IT WAS FAR WORSE THAN IT ACTUALLY WAS. THEY COULD HAVE CHARGED US THREE TIMES WHAT THEY DID AND I WOULD HAVE HAPPILY PAID IT IF THE CAR HAD BEEN FIXED. HOW REFRESHING TO FIND AN HONEST CAR REPAIR SHOP THAT ACTUALLY KNOWS WHAT THEY ARE DOING. WE WENT TO HOPKINS EVEN THOUGH IT IS OVER AN HOUR DRIVE FOR US. SO I MUST AGREE WITH ANOTHER REVIEWER. NOT ONLY WILL WE USE THEM AGAIN, WE WILL DRIVE ACROSS TOWN TO DO IT. AN EXCELLENT EXPERIENCE.

WONDERFUL COMPANY! I HAVE USED THEM BEFORE, AND WILL USE AGAIN FOR ALMOST ALL MY AUTO NEEDS (EXCEPT TIRES AND BODYWORK, BECAUSE I DON'T BELIEVE THEY HANDLE THOSE THINGS). I CALLED ON A THURSDAY, AND THEY WERE ABLE TO FIT ME IN ON FRIDAY BEFORE A THREE-DAY WEEKEND. WHEN JEFF CALLED ME TO TELL ME WHAT HE'D FOUND, HE GAVE ME THE OPTION OF GOING ELSEWHERE TO HAVE A CHEAPER MUFFLER PUT ON IF I PREFERRED, BUT ALSO TOLD ME WHAT A "CHEAPER" MUFFLER CONSISTED OF. WHEN I WENT TO PICK UP MY CAR, ANOTHER CUSTOMER CAME IN WITH PROBLEMS, AND JEFF WAS WILLING TO COME IN ON HIS DAY OFF IF THE CUSTOMER NEEDED HIM TO. I'D RECOMMEND THIS COMPANY TO EVERYBODY.

1)HE IS JUST SO CONSCIENTIOUS. HE WASN'T ABLE TO HELP ME WITH THIS SERVICE, BUT THEY DID TRY A FEW THINGS. HE SPENT TIME DOING THIS AND DID NOT CHARGE ME. I HAVE USED THEM FOR ABOUT 2 YEARS. I JUST CAN'T SAY ENOUGH GOOD THINGS ABOUT THEM. HE IS EASY TO WORK WITH, FRIENDLY, AND COURTEOUS. THEY GIVE QUICK SERVICE AND HAVE VERY FAIR PRICING. 2) GREAT, QUICK SERVICE ON REPLACING THE TIRE I WAITED MAYBE 15 MINUTES.

THESE GUYS CONTINUE TO IMPRESS. TOOK OUR MINIVAN IN WITH WHAT I THOUGHT WOULD END UP TO BE AN EXPENSIVE BRAKE REPAIR. THEY DIAGNOSED THE PROBLEM TO BE LOW TIRE PRESSURE IN ONE OF OUR REAR TIRES THAT WOULD TRIGGER THE ANTI-LOCK BRAKES TO KICK IN BECAUSE THE SENSOR THOUGHT THE TIRE WAS SLIDING. THEY COULD HAVE EASILY TAKEN ME FOR A FEW HUNDRED DOLLAR REPAIR THAT WASN'T NEEDED, BUT THEY WERE HONEST (SOMETHING I HAVE CONSISTENTLY SEEN WITH THEM OVER TIME). GREAT WAY TO BUILD COMMITTED REPEAT CUSTOMERS. THESE GUYS ARE GREAT TO WORK WITH.

VERY PROFESSIONAL AND CLEAN SHOP. EXPERIENCE, KNOWLEDGE, AND COURTESY ARE OUTSTANDING. IT WAS A VERY PLEASANT EXPERIENCE TO USE THEM.

I'LL BE TAKING MY CAR BACK TO HOPKINS WHENEVER WORK IS NECESSARY. HONEST, DEPENDABLE AND PERSONABLE WORK AT A FAIR PRICE IS A VALUABLE COMBINATION. HOPKINS PROVIDED ALL THAT AND THEN SOME. AT THE RISK OF REPEATING MYSELF; ONCE AGAIN THIS IS A SERVICE EXPERIENCE THAT SETS HOPKINS FAR APART FROM ANY OTHER AUTO SERVICE PROVIDER. I CONTINUE TO RECOMMEND JEFF HOPKINS AND HIS STAFF TO MY FRIENDS AND FAMILY, TELLING THEM MATTER OF FACTLY; 'I'D DRIVE ACROSS TOWN TO GET THIS HIGH LEVEL OF SERVICE'. AS FAR AS I'M CONCERNED, THEY ARE THE ONLY AUTO SERVICE PROVIDER I'LL EVER USE. IF I COULD, I'D AWARD THEM A+ FOR OVERALL SERVICE.

I DROPPED OFF MY CAR SUNDAY EVENING, AND AT 8:15 AM MONDAY I GOT A CALL FROM JEFF WITH HIS RECOMMENDATION. AFTER GIVING THE GO AHEAD, MY CAR WAS READY FOR PICKUP BY MIDDAY. PROMPT RESPONSE, EXCELLENT SERVICE. JEFF IS ALWAYS WILLING TO EXPLAIN WHAT WORK WAS DONE AND WHY.

JEFF NOT ONLY TAKES CAR OF THE NORMAL REPAIR NEEDS, HE IS ALWAYS THERE IN A CRISIS. HE WILL GIVE STRAIGHT INFORMATION AND DO WHAT IT TAKES TO TAKE CARE OF HIS CUSTOMERS!

I SPOKE MOSTLY TO JEFF HOPKINS, THE OWNER. HE IS VERY PROFESSIONAL AND EASY TO SPEAK WITH. HE WAS VERY PROMPT IN INSPECTING MY VEHICLE AND IN CALLING ME. BE PREPARED TO DROP OFF THE VEHICLE AT HOPKINS INSTEAD OF WAITING ON SITE DURING SERVICE. THIS SAID, HOPKINS IS ALWAYS WILLING TO PROVIDE SHUTTLE SERVICE. I WOULD HAVE NO HESITATION IN GOING BACK TO HOPKINS IN THE FUTURE.

AFTER MOVING HERE FROM CHICAGO TWO YEARS AGO, I HAVE FINALLY FOUND MY MECHANIC. JEFF (THE OWNER) HAS A VERY FRIENDLY BUT 'CUT TO THE CHASE' DEMEANOR, DON'T BE INTIMIDATED OR PUT OFF BY IT, IT'S JUST HIS STYLE. I AM EXTREMELY PICKY AND DEMANDING WHEN IT COMES TO AUTO SERVICE, AND I HIGHLY RECOMMEND HOPKINS TO ANYONE NEEDING GENERAL SERVICE AND/OR MAINTENANCE ON THEIR VEHICLE.

I PROVIDE MY OIL AND FILTER, HOPKINS PROVIDES LABOR. I'VE USED HOPKINS OFTEN, THEY CONTINUE TO PROVIDE GOOD WORK AND REASONABLE PRICES.

SERVICE WAS HONEST AND FRIENDLY. JEFF, THE OWNER, TOOK THE TIME TO EXPLAIN WHAT WAS DONE IN DETAIL. THE FINAL COST WAS ACTUALLY LESS THAN THE ESTIMATE HE GAVE, AND WE SAVED AT LEAST $600 COMPARED TO WHAT THE FORD DEALER ESTIMATED THE COST WOULD BE. I WOULD DEFINITELY USE THIS COMPANY AGAIN!

HOPKINS PROVIDED REASONABLE ESTIMATE AND COMPLETED THE WORK. INSTEAD OF PURCHASING A NEW HEATING MODULE (AT SUBSTANTIAL COST) THEY FABRICATED THE BROKEN PART. ONLY CHARGE WAS LABOR. VERY PLEASED WITH SERVICE.

THEY PICKED ME UP AND TOLD ME AHEAD OF TIME WHAT THE PRICE WAS. I WAS VERY PLEASED WITH THEM AND THE PRICE SEEMED REASONABLE.

DOING BUSINESS WITH THEM HAS ALWAYS BEEN PLEASANT FOR THE PAST 15 YEARS.