HOPKINS AUTOMOTIVE INC

I moved to Indy over 2 years ago. Hopkins was recommended to me by a co-worker, plus being on Angie's List. Since starting, I've had service done on three different cars at Hopkins. Each time, service quality is outstanding. If top rating were an A+, Hopkins would be rated A++ in my book for service, honesty, and fair pricing. You can't beat them!

JEFF DOES NOT WORK ON TRANSMISSIONS.

Always fair and honest. On more than one occasion they have either told us the repair was not needed, or recommended we take the car to the dealership, because the work would probably be covered under warranty.

JEFF MAKES EVEN PAINFUL REPAIRS SUCH AS THIS AS EASY AS POSSIBLE. HE TRIES TO KEEP COSTS DOWN AND DOES GREAT WORK. EVERYONE SHOULD HAVE A GUY LIKE JEFF TO TAKE THEIR VEHICLES TO.

JOB 1:I ASKED FOR A THOROUGH GOING OVER OF EVERYTHING THAT MIGHT NEED TO BE DONE TO IMPROVE THE CHANCES OF GOING ANOTHER 100K WITH THIS CAR. SINCE I WAS OPEN TO THE POTENTIAL OF MUCH MORE NEEDING TO BE DONE, I WAS PLEASANTLY SURPRISED THAT AFTER INSPECTION, LESS NEEDED TO BE DONE THAN I EXPECTED. THEY WERE HONEST IN NOT DOING SERVICE THAT THEY DEEMED NOT NECESSARY. JOB 2:THEY WEREN'T ABLE TO DIAGNOSE THE EXACT PROBLEM FROM THE TROUBLE CODE HISTORY. FURTHER DIAGNOSIS WOULD HAVE BEEN EXPENSIVE THAT THEY STILL COULDN'T BE SURE THEY HAD IDENTIFIED THE SOURCE OF THE TROUBLE. SUGGESTED I CONTACT NISSAN. NISSAN SERVICE KNEW EXACTLY WHAT THE PROBLEM WAS BASED ON THEIR HISTORY OF THE VEHICLE. HOPKINS DID THE WORK PROMPTLY.

AS A SINGLE WOMAN, CAR PROBLEMS CAN BE ESPECIALLY NERVE RACKING! WHEN THERE WAS SMOKE AND STEAM POURING OUT FROM UNDER MY HOOD I HAD TO ASK FRIENDS WHERE TO HAVE MY CAR REPAIRED. THANKFULLY THEY SUGGESTED HOPKINS AUTOMOTIVE. MY EXPERIENCE WITH THEM HAS REFRESHED MY IMAGE OF THE TYPICAL AUTO REPAIR SHOP. JEFF HOPKINS WAS EXTREMELY POLITE, PROFESSIONAL, AND MOST IMPORTANTLY, HONEST. HE REPAIRED MY CAR IN THE SAME DAY AND AT A PRICE OF HUNDREDS LESS THAT I AM ACCUSTOMED TO PAYING AT THE LOCAL DEALERS. THANK YOU JEFF!

THIS WAS MY FIRST EXPERIENCE WITH HOPKINS, AND I WAS PLEASED. THEY ARE IN MY NEIGHBORHOOD SO I PLAN TO BE A REGULAR CUSTOMER. THEY WERE VERY FRIENDLY AND PROFESSIONAL FROM THE POINT I CALLED TO SCHEDULE THE SERVICE APPOINTMENT, UNTIL I PICKED UP MY CAR. THE TUNE-UP WENT AS PLANNED WITH NO ADDITIONAL WORK REQUIRED. WHEN I DROPPED MY CAR OFF I HAD MY BICYCLE WITH ME SO I COULD RIDE BACK HOME. IT WAS LIGHTLY RAINING SO THE SERVICE MANAGER OFFERED TO TAKE ME HOME WHICH I DECLINED. LATER HE CALLED TO TELL ME THAT MY CAR WAS READY. (BY THAT TIME IT WAS POURING OUT.) HE HUNG UP AND THEN IMMEDIATELY CALLED BACK CONCERNED THAT I WAS GOING TO RIDE MY BIKE AND WANTED TO OFFER TO PICK ME UP, AS IT TURNED OUT I HAD MADE ARRANGEMENTS FOR A RIDE SO IT WASN'T NECESSARY, BUT I WAS VERY IMPRESSED AT THE CUSTOMER SERVICE.

JEFF/MIKE ARE just the best. This is a great auto repair shop to go to. I WOULD NOT HESITATE TO TAKE MY BUSINESS TO THEM IN THE FUTURE. as they could have JUST done a wheel alignment AND MADE some from ME, This place is just a honest place to go to get great repairs. They are my repair people from now on for any car problems!!!!!!! Thanks to both Jeff and Mike for their honesty and professional service. Happy Happy Happy!

WAS GOING TO HAVE COOLANT CHANGED AND FRONT BRAKES REPLACED ALSO. JEFF LOOKED AT THESE ITEMS AND SAID THEY DID NOT WARRANT THE ADDED EXPENSE AT THIS TIME. WAS VERY FRIENDLY AND VERY PROFESSIONAL IN HIS WORK AS WELL AS HIS EMPLOYEES. WOULD HIGHLY RECOMMEND JEFF FOR AUTO REPAIR WORK OF ALL TYPES. APPRECIATE THE FACT THAT JEFF IS HONEST AND UP FRONT. OTHER PEOPLE I HAVE DEALT WITH WOULD NOT HAVE BEEN SO HONEST. A GREAT JOB DONE IN LESS THAN AN HOUR AND A HALF.

VERY FRIENDLY, UP TO DATE, GIVES COMPUTER PRINT OUTS TO REMIND ME TO SERVICE MY CAR. VERY PROFESSIONAL.

THEIR PRICING IS GREAT! WORKING WITH JEFF IS ALWAYS A PLEASURE, HE IS REALLY FAIR.

HOPKINS THEN SAID WE OWED NOTHING. HE SAID HE COULDN'T TAKE MONEY FOR A CAR THAT DIDN'T NEED ANYTHING DONE. HE ASSURED US THE CAR WAS IN GOOD SHAPE. SAVED US $200. WE APPRECIATE THIS LEVEL OF INTEGRITY FROM AN AUTO REPAIR SHOP!

UNFORTUNATELY, EVEN THOUGH WE LEFT RIGHT AWAY TO PICK UP THE CAR TRAFFIC WAS HORRENDOUS FROM WHERE WE LIVED AND IT WAS WITH A SINKING HEART THAT WE PULLED IN ABOUT 5:40 P.M. HOWEVER WE WERE AMAZED THAT JEFF WAS IN HIS OFFICE. WHEN WE HADN'T SHOWN UP BY 5:20 HE HAD CALLED OUR HOUSE. MY WIFE TOLD HIM THAT WE WERE DEFINITELY ON OUR WAY. SO HE HAD WAITED FOR US. THIS KIND OF SERVICE AND THOUGHTFULNESS IS SO RARE. HE REALLY WAS CONSIDERATE AS MY SON NEEDED HIS CAR FOR HIS COMMUTE TO WORK.

HAVE USED FOR THE LAST 4 YEARS. I HAVE COMPLETE FAITH IN HIS OPINION. WHEN DEALERS HAVE TOLD US WE NEED THOUSANDS OF DOLLARS WORTH OF REPAIRS, HE TELLS US WHAT REALLY NEEDS ATTENTION, WHICH IS USUALLY MUCH LESS.

THESE PEOPLE ARE ALWAYS GREAT, AS WE HAVE DONE BUSINESS WITH THEM FOR 15 YEARS.

I HAVE BEEN VERY IMPRESSED WITH HOPKINS, FIRST THEY FIXED MY BRAKES RIGHT THE FIRST TIME (VERY DIFFICULT ON A '93 CHEVY LUMINA) AND SECOND OF ALL HAVE BEEN PATIENT WITH MY BORDERLINE PARANOIA REGARDING THE NOISES MY AGING CAR IS PRONE TO. WHEN NOTHING IS WRONG, THEY TELL YOU, ADDRESS YOUR CONCERN TO SHOW YOU WHY NOTHING IS REALLY WRONG, AND THERE HAS BEEN NO CHARGE FOR THIS HAND-HOLDING THEY HAVE HAD TO DO. THEY HAVE HAD THE CAR READY BEFORE I EXPECTED, THEY HAVE ONLINE PROGRESS REPORTS SO YOU CAN SEE WHAT STAGE IT IS IN FROM WORK. I TRUST THESE GUYS WITH MY CAR, WHICH FOR ME IS A VERY STRONG STATEMENT.

AS ALWAYS, THE GUYS THERE DID A GREAT JOB.

COURTEOUS AND APPEARED KNOWLEDGEABLE.

I'VE WORKED WITH THEM FOR THE LAST 10-15 YEARS & RECEIVED CONSISTENTLY EXCELLENT SERVICE. THEY ARE DEDICATED & STAND BEHIND THEIR WORK.

WE LEFT THE CAR IN THEIR LOT AND THE KEY IN THEIR DROP BOX. THEY CALLED US THE NEXT MORNING WITH THEIR ASSESSMENT. THEY WERE EXTREMELY HELPFUL AND UNDERSTANDING AS THEY TOLD US OUR CAR ENGINE WAS ABOUT TO QUIT WORKING FOR GOOD.

VERY PROFESSIONAL AND ACCOMMODATING. SUGGESTED A COUPLE OF POSSIBLE SCENARIOS WERE IN PLAY AND RECOMMENDED WE DO A TUNE-UP FIRST BECAUSE THE CAR NEEDED IT ANYWAY AND THAT MIGHT SOLVE THE PROBLEM - WHICH IT SEEMS TO HAVE DONE - THUS AVOIDING THE MUCH LARGER EXPENSE OF THE OTHER MECHANICAL EXPLORATIONS! MY HUSBAND AND I REALLY APPRECIATED JEFF'S APPROACH. WE WILL DEFINITELY TAKE OUR CAR BACK TO HOPKINS AUTOMOTIVE.

I'VE USED HOPKINS SEVERAL TIMES NOW, INVOLVING TWO DIFFERENT CARS. HAVE BEEN VERY SATISFIED EACH TIME. HOWEVER, THIS TIME MY CAR INTERIOR REEKED OF SMOKE WHEN I PICKED IT UP.

VERY POLITE, EASY TO GET INTO, GIVES VERY ACCURATE QUOTES, I HAVE A GREAT DEAL OF FAITH IN THEIR OPINION & HONESTY.

PROFESSIONAL, CLEAN, HAVE USED FOR YEARS, I HAVE COMPLETE FAITH IN THEM.

THE SERVICE PROVIDED WAS EXCELLENT AND WORK WAS COMPLETED ON TIME AS PROMISED. THE VEHICLE WAS ESSENTIALLY PREPARED FOR THE NEXT 6 MONTHS TO A YEAR TO EXTEND THE LIFE OF THE VEHICLE.