Bicycle Garage Indy / BGI Fitness

We bought an elliptical at Dick's Sporting Goods. We got it home and to our foyer, but we quickly realized we weren't strong enough to carry the 270lb machine upstairs and down the hall. Oy. I filled out the form on their site for a quote on Saturday afternoon to see if they could help (since we didn't buy it there), and they got back to my first thing Monday. They came out today (Thursday) and in less time than it'd probably take us to unpack and read the instructions, the 3 workers were able to get it upstairs and fully assembled. They were all courteous and efficient, so totally worth the money! If/when the machine needs service, I'll definitely call them back again now that I know they service other equipment as well!

Everything was great except that they forgot to put the bicycle seat back to its original height. The seat was high. AL one of the mechanic, went above and beyond, went out of his way to drop by in my house and adjusted the seat.

All personnel I interacted with from setting up the repair online, to phone conversations to in-person on site assistance were highly customer focused. They exemplified old school professionalism and consideration. This is the second time I have used BGI to repair my Fitness system (previous in 2012) and their high level of quality has been maintained. They were courteous and very knowledgeable, always able to answer my questions and going out of their way to help me. The specific work done was to repair cables and parts on my home fitness system, parts that had become loose or inadvertently removed. The gentleman who repaired and tested the unit was experienced and made sure all was working well. He answered all of my inquires and provided advice which I welcomed. I highly recommend BGI's services, and will use them again.

I purchased my first bike at Bicycle Garage in 1983 and have been a customer ever since including purchased an elliptical for my Wife. The great advice given to me over the years and prevented several costly mistakes. They had an eTap equipped bike that I could test ride. Toby and Adam did a great job helping on the sales side as well as several mechanics answering questions during my several visits, and Kyle did a great install, even remembering, without being asked, to install the little round rubber rear brake cable protectors to keep the brake cable from s

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My wife and I got married last weekend and decided our first big purchase together would be some new bikes! Scott greeted us as we walked in the door to BGI and hung out for two hours as we each tried out a few different bikes and picked out accessories. He even showed us how to put our bike rack on the car. Everyone was friendly, the service was patient and detail oriented, the store is big and bright and very clean. Thanks Scott and team - you rock!

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great service.  Came ti my condo on time, knew their stuff, friendly, and fixed the problem.  Very good experience.

unknown

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Joey Antico walked me through the purchasing process from start to finish. He made suggestions based on our needs, then started the paperwork process. Our purchase was rather large and required getting many documents signed. Joey made it easy. Matt and Robby delivered the equipment and had it installed in no time. They showed me the settings on the machines and told me to call them if I any questions at all. Matt and Robby were nice and extremely polite, even assisting me with the cleaning of my mats and gave tips for maintenance.

Chris Chance, the Fitness Technician, identified the problem right away, performed the repair efficiently, answered questions, and couldn't have been more polite and professional.
Note: Purchased treadmill at BGI Fitness in 2005, spending more than I would have at retailers or discount stores, but the equipment quality and post-sale customer service have been worth it.

BGI Fitness came within a week and serviced it. At the time of scheduling the appointment they were upfront about charges. They also explained what would have to happen if it was broken and parts needed to be ordered. Jack was very professional and polite. Along with tightening the belt, he applied Silone spray and vacuumed the motor. He also tightened the side handle bars. Since I was an Angie's List member, he gave me a 10% discount. I will definitely use their service again.

did a good job but didn't tell me about a broken brake pad.

This was the worst experience I have ever had with a local bike shop. When preparing for a bike ride this spring, I noticed a crack on my Trek mountain bike frame. Trek normally has a great warranty program, and BGI was listed as my local TREK dealer. I contacted BGI, took the bike to them for repair and dropped it off. The person that I talked to and that I dropped the bike off with was very nice, looked at the problem, agreed that it was a warranty issue, and told me that they would be able to get a replacement frame within a week. 3 weeks later I called to find out if my bike was ready for pickup only to find out that they had not even started the process yet. No phone calls from them, no notification that they needed a copy of my original purchase receipt, nothing. When I did call them (2 weeks after it was supposed to be finished), I was told that I needed to provide them with my original purchase receipt for the bike. I called the shop where I originally purchased the bike and asked them to forward a copy of the purchase receipt which they did.
Two weeks later the bike was ready for pickup. I finally picked the bike up, only to find out that 1) it was missing a part, and 2) they didn't even bother to adjust the rear derailleur. It took 2 more weeks for them to finally get the missing part, and I took the bike to a different bike shop to fix the shifting issues.
Overall it was a horrible experience and I will not do business with them again. The Downtown location is the location that finally as able to get the missing part for me, and to them I am thankful. The Castleton store, however, is a mess.

We finally agreed to buy the kids quality bicycles instead of the usual discount store variety. Once in the store, we were assisted right away. An associate helped us choose the right bike for each child's size, let them ride in the back parking lot/bicycle corral, and suggested we upgrade to a small adult bike for the taller child to get more mileage from it. We didn't feel pressured, and the kids LOVE their bicycles. The taller child has never taken to a bike the way she has to this one!

They were very thorough with their work. They were also very friendly and informative. I would recommend them to all who have a bicycle.

Ask for Bill if you want first class expert service..

See Above.

I'M UPDATING THIS REPORT. HAPPY TO SAY THAT BGI CALLED ME THE DAY AFTER IT POSTED AND BENT OVER BACKWARD TO MAKE SURE MY EQUIPMENT WAS WORKING PROPERLY. I APPRECIATE THEIR SUPER QUICK AND PROFESSIONAL RESPONSE.





I purchased an expensive ($2,000) recumbent exercise bike from BGI.
The people in the store seemed very knowledgeable and did work with me
on price. Soon after I got the bike, the seat began to wobble from
side to side. I contacted BGI and they sent out a repair person who
showed me how to fix the problem, which made me think they had seen the
problem before. I was charged for this visit. The fix was not easy, requiring tools and brute
strength. No matter how many times I fixed it, the seat continued to
wobble.
After over a year of trying to deal with the issue on my own, I called again and explained the
problem. BGI's service department immediately offered to replace the seat and track system
under warranty, which again made me think this was a recurring problem
with the machine I have. They sent out a repairman who was surly,
negative and complained about all the work it was going to take to fix
the seat. He then charged me $165 for his time (on a warranty repair)
and left all of the heavy equipment he had removed on my front step for
me to deal with. Now the bike is making a clicking noise with every
stride. When I went to find the source of the noise, I realized that the repairman had
not put the bike back together properly. There were screws and other
hardware missing. Now the seat is beginning to wobble again.
For this big of an investment, I'm really
disappointed in the quality of the machine and the
unprofessional conduct of the one service repairman. I do appreciate the service department's help in obtaining a warranty replacement, but the bike still isn't operating properly.

I brought in a 25 year old mountain bike that had a flat tire. I was expecting to drop the bike off and come back and pick up at a later date. After an approximate 3-5 minute wait at the service desk I was greeted by Technician Matt who asked what services I need. He expertly assisted me with choosing 2 new tires and installing them on the bike. I was in and out of the store in no more than 20 minutes and was ready to ride again. A very efficient , professional and satisfying experience. And the bike rides like new.

Great!
I came VERY frustrated with a DIY bike repair that I was working on. and quot;Benand quot; (service technician) dropped what he was doing, immediately got my bike up on the rack and fixed not only what I was working on - but made sure everything else was in working order. All on the spot. I find this type of attention and care to be exceptional. I'll definitely be back!

I like Bicycle Garage Indy. I saw them on Angie's List. I will definitely use them again.

Superb Service Department! I went in thinking my LeMond road bike had a loose cable, but Matt D. quickly diagnoed it as a broken front derailleur. Even more, he fixed it on the spot and did not charge for labor because the bike had been through an overhaul at BGI. He had me test it out to ensure smooth shifting and explained how to take it easy on the front derailleur. His thoroughness and great customer service match what I've seen in earlier visits from Kent (built a rear wheel) and Troy (complete overhaul with attention to the smallest details). Great techs who speak in everyday language and enjoy helping cyclists get back on the road.

They were very nice and helped us pick out the perfect bike.