Alterra Pest Control Indianapolis

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I have had a good experience with them. I have to remind them to do the garage. It is a detached garage and I have to remind them to make sure they also spray chemicals on it or around it as well. I do not have any spiders. I do not meet them on a regular basis, but when I talk to them on the phone, they are very good. They have now gone to Terminix. They merged with Terminix.

I don't know what they've been spraying but it has not been as effective because there are still some spiders and ants. I asked them to come out and do another spray. I'm going to have to talk to them. This will be my last application for a while. They come out again in July.

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Quarterly visit did not seem to help reduce spider population.  Came back out for second application.  This seemed to help somewhat.

Alterra rang my doorbell and offered an opportunity to sign up for pest control at a reduced rate. The salesperson stated that because he was working in my neighborhood, he would cut a deal, and only charge $69. As we were troubled with ants, I agreed to the service, but have been extremely unhappy since.
I paid the first service person via check on the spot (we have had problems in the past with vendors getting our credit card numbers and charging for services that they didn't provide). I subsequently received a bill in the mail! and when I called the company (which took some time because of call volume), I was told: "don't worry, just ignore the bills")...
Then, at the time that I contracted for the service, I confirmed that the service would be provided at my convenience, when I was at home, which means on the weekends. I explained that this would be essential, as I work M-F, and I want spraying both in and outside of my house. Of course, I received an robo-call, indicating that they planned service, during the week. I again had to call (and wait, and wait, and wait)...and was told that they would cancel the service. Unable to schedule at that time, because they did not have Saturday appointments for at least a month (hmmm.....).
They came on Friday, despite the cancellation, and left me a bill. So I will have to again call (and wait on hold)--this time I intend to cancel their service.

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Everything went well. THE ANTS ARE GONE.

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We first hired Alterra last summer when they came soliciting in our neighborhood door to door. We had some spiders as most homeowners do, but ants were our biggest concern.  We had an annual agreement, so they charged our credit card each quarter, even for an outdoor winter application. Come spring we had ants. I called, they came and sprayed and also applied a granular application.  A month later we still had ants. I called again. They dropped their price and came back and repeated the applications and added ant traps. We still had ants. I spend less than $20 on some pesticide from Lowes. No more ants!

We did use them and we do not recommend them. The cost was roughly 100 dollars per treatment so 600 dollars for 6 treatments. They said that they sent email to set up the appointment but I never received anything. They never got rid of our ants, never. They didn’t notify us in advance for the punctuality.

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We used them for about two years, and in two locations.  They came out as scheduled which was great, and I never had trouble reaching them when I called.  The issue we had, however, was once I would set up a call back if we found ants inside or had an issue.  They scheduled the call back but no one would ever show up.  Very rarely did we actually have someone who came as scheduled.  They were professional on the phone with us, even when we cancelled service.  While we did end up finding a slightly better deal, that wasn't the reason we cancelled.  If they had come out when we had a call back, we would probably have stayed with them.

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I will never use this Pest Control company again. They sent a sales man out when my husband and I first moved into our house and we happened to have ants. We were new to the area and I was looking for a pest company. The sales person said they could do everything for a lot less then the competition and he would waive part of the set up fee since I was signing up. After he left, I looked them up online (I didn't have Angie's List at the time) and everyone gave them wonderful reviews. They came out and sprayed everywhere outside and sprayed in the house for ants and then left. We still had ants when they left. I had them come out 3 more times because we still had ants. They even sent out their 'manager' to try and fix the issue with the ants. I felt he didn't really know anymore then anyone else that had been there. Finally, they sent someone out that didn't leave until the ants were gone from the house. We didn't have anymore ants for a long time. We have them again now and they can't get rid of them. Someone comes out and they just spray outside and the ants are still here. When I call and request the guy that stayed until they are gone, they tell me he isn't in my area for a long time. I can't break my contract or it will cost an arm and a leg, but I'm almost tempted to break it so I can have my house be bug free.

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I stopped using them. I cancelled the membership. You can't really get a hold of them. We tried to call and it took a little bit to get a hold of them. Their website is not very user friendly. But other than that, the people are good. The service was good overall.

This company sent a charismatic young man door to door on a terribly hot summer day.  My policy is never to buy services from door to door solicitors, but this pitiable young man caught me in a weak moment.  I had been frustrated with the bug problem and my husband was too busy to deal with it.  We had used the services of another pest control company on an as-needed basis, rather than buying continuous coverage.  This young salesman started with a ridiculously high price (which makes me angry for our elderly neighbors who often are taken by such robbery), but after haggling with me and returning in the evening to haggle with my husband, he was "able to" get the service cost to match our previous company's price (1/5 of his original price).  After four or five treatments, only two of which we have supervised despite requesting to be here when they come, I have mixed reviews.  The bug problem is gone and the spider activity at each of our windows was greatly improved this Fall.  BUT Alterra will not spray above three foot off the ground and they will only treat the outside of the house.  Our previous company would spray behind our shutters where the spiders live, but these technicians are "not allowed to" and always say that the bugs have to crawl up from the ground, which is all they treat, and any child knows that this is simply not true.  They weren't very thorough about cleaning down the webs, especially not in our eaves.  The two services we've supervised were still only approximately 10 to 15 min of work, whereas our previous exterminator usually worked for 30 to 40 min and he wasn't promising to clean away webs.    Several times my husband or I have tried to contact the office to schedule service, and each time there was no answer and a person didn't get back to us for days and weeks.  The office staff was unprofessional and the technicians are hit-or-miss on professionalism.  We have never seen the same technician twice.  The score would be much lower for this company except that their product seems to be working against the bugs.  We are canceling our service for next year.

They did pest control services. They are very effective and professional.