Accent Maid Service

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"Thank you for the positive feedback! We will pass your comments along to your Maid!"

"The first time client asked to have the following corrected; dust a TV, clean hood of stove, remove lime deposit in one toilet, and move hassock to vacuum under it. I agreed to send an employee to correct these things. I called to give her an arrival time and asked if she was aware that she paid the wrong amount. She got very angry and accused me of charging her to do the corrections. She said she didn't want us back. It is our policy to correct the job to the client's satisfaction. We were denied that so I told her to keep the $15 she owed us. I feel I did my best to resolved the problem. Cheri Forslund-Owner"

"THE CLIENT SAID THEY DESPERATELY NEEDED A VACANT CLEAN THE NEXT DAY AND WE ADJUSTED OUR SCHEDULE TO FIT THEM IN. SHE AGREED TO THE $210 QUOTED PRICE. OUR EMPLOYEE WAS ABLE TO ARRIVE EARLIER THAN EXPECTED TO GET THE WORK UNDERWAY FOR THE CLIENT. OUR EMPLOYEE HAD BEEN THERE 2 HOURS WHEN THE CLIENT'S HUSBAND ARRIVED AND TOLD OUR EMPLOYEE HE HAD FOUND CRUMBS IN A DRAWER WHICH SHE HAD NOT YET CLEANED. SHE IMMEDIATELY CLEANED THE DRAWER OUT. SHE COULD NOT REACH THE TOP CABINET SHELVES/BUILT-IN TOP SHELF BY HAND. SHE USED A 7' DUSTER TO REACH THE HIGH SHELVES. THE CUSTOMER SAID THEY WERE WAY BEHIND IN PACKING AND NEEDED FOR OUR EMPLOYEE TO GET OUT OF THE WAY AND LEAVE. TIME WAS NOT AN ISSUE WITH US AND OUR EMPLOYEE WOULD HAVE STAYED AS LONG AS NEEDED TO COMPLETE THE JOB TO THEIR SATISFACTION, BUT THE CLIENT CHOSE TO MAKE HER LEAVE. THEY SAID TO JUST GIVE THEM MONEY BACK WHICH WE DID IN THE AMOUNT OF A $70 REFUND, WHICH THEY AGREED WAS FAIR. IT IS THEREFORE VERY DISAPPOINTING TO RECEIVE A POOR RATING AFTER TRYING TO CLEAN THEIR HOUSE, BEING TOLD TO HURRY UP AND LEAVE, GIVING THEM A SUBSTANTIAL REFUND, AND HAVING THE CLIENT AGREE ON THE PHONE THAT THIS WAS A SATISFACTORY RESOLUTION TO THE SITUATION."

"CLIENT WAS GIVEN QUOTE FOR REGULAR SERVICE + EXTRAS SHE REQUESTED(WASH CABINETS,INSIDE MICROWAVE & REFRIG., REMOVE SEVERE MILDEW IN TUB & ON FLOOR TILE.) SHE TOLD US HOUSE WAS 1400 SQ.FT. QUOTE WAS BASED ON HER DESCRIPTION OF HOUSE, CONDITION IT WAS IN,& SERVICES DESIRED. QUOTES ARE BASED ON MANY FACTORS - SQUARE FOOTAGE, REQUESTED SERVICES, CONDITION OF THE HOUSE, SO ONE CAN''T DETERMINE WHAT THEIR PRICE SHOULD BE BY LOOKING AT OTHER ANGIE''S LIST REPORTS. OUR EMPLOYEE SPENT 5 HRS. CLEANING THERE. CLIENT DID NOT REQUEST FREEZER CLEANING. HAD SHE DONE SO, WE WOULD HAVE TOLD HER WE DON''T PROVIDE THAT SERVICE. EMPLOYEE MADE CALL TO OUR OFFICE TO CHECK-IN WHICH IS STANDARD SAFETY PROCEDURE. IT WAS A STORMY DAY. SHE MADE A CALL TO HER YOUNG SON TO SAY SHE WOULD BE LATE & TO CALL IF HE WAS SCARED. HE CALLED AFTER SHE LEFT, UPSET BECAUSE HE COULDN''T REACH HER. CLIENT SIGNED OUR JOB SHEET SAYING JOB WAS DONE SATISFACTORILY, GAVE OUR EMPLOYEE A TIP,& ASKED TO REQUEST HER FOR FUTURE WORK. CLEAN WAS DONE ON 12/8. ON SUNDAY NIGHT, 12/11, CLIENT LEFT PHONE MESSAGE SAYING HER GARBAGE DISPOSAL WASN''T WORKING & THAT WE CALL HER IMMEDIATELY TO GET IT FIXED FOR HER OR SHE WOULD GO PUBLIC WITH THIS INFORMATION. WE LEFT VOICEMAILS FOR HER ON 12/12& 12/13, BUT SHE NEVER RETURNED OUR CALLS. OUR EMPLOYEE DID NOT USE THE DISPOSAL OR PUT ANYTHING DOWN DRAIN. ALL SPOILED FOOD THAT WAS IN THE REFRIG. WAS PUT IN A TRASH BAG. WE WOULD HAVE GLADLY DISCUSSED ANY CONCERNS HAD SHE GIVEN US A CHANCE TO DO"

"THE HYPERBOLE OF THIS COMPLAINT IS UNJUSTIFIED. MISTAKES OCCUR, YET ACCENT MAID SERVICE HAS BEEN IN BUSINESS FOR 23 YEARS, WITH HUNDREDS OF REGULARLY SCHEDULED CUSTOMERS; A LONGEVITY AND SUCCESS NOT POSSIBLE WITHOUT PROFESSIONALISM AND GOOD SERVICE. IN FACT, SOME CUSTOMERS HAVE BEEN WITH US ALL 23 YEARS. ON THIS OCCASION, SOME THINGS WERE MISSED, PERHAPS DUE TO HAVING TO CLEAN SEVERAL ROOMS TWICE AS THE CLIENT PULLED OUT APPLIANCES (NOT PART OF THE LIGHT HOUSECLEANING HE HAD PAID FOR) AND MOVED CARTONS FROM ROOM TO ROOM. AND PERHAPS BECAUSE OUR EMPLOYEE WAS INDEED NERVOUS IN HIS PRESENCE. IN FACT, SHE REQUESTED NOT TO GO THERE AGAIN; NOT A USUAL REQUEST ON HER PART. A SECOND EMPLOYEE CORRECTED THE DEFICIENCIES THE SAME DAY AS THE COMPLAINT. ONLY THE COBWEBS ON HIS VAULTED CEILINGS COULD NOT BE REACHED SINCE, AS OUR EMPLOYEE EXPLAINED TO HIM, THAT WOULD REQUIRE USE OF A LADDER, INCLUDING ON STAIRS, WHICH OUR INSURANCE REGULATIONS DO NOT PERMIT. AFTER SHE COMPLETED THE WORK, THE SECOND EMPLOYEE SPECIFICALLY ASKED HIM IF THERE WAS ANYTHING ELSE TO BE DONE. HE SAID HE WAS SATISFIED. WE TAKE CARE IN CHOOSING OUR EMPLOYEES, AND THEY, IN TURN, TAKE PRIDE IN THEIR WORK. THEY ARE PAID FAIRLY - IN FACT, WE ARE TOLD, BETTER THAN MOST OTHER SERVICES. ALL OF OUR EMPLOYEES ARE "LEGAL" - INDEED, MOST ARE NATIVE-BORN. THE TWO THAT SPEAK LITTLE ENGLISH LEARN MORE EACH DAY AND, IN OUR VIEW, MORE THAN COMPENSATE WITH THEIR PLEASANT DISPOSITIONS AND DESIRE TO DO GOOD WORK."