Accent Maid Service

We’ve been using Accent since 2016 and have enjoyed great service and good communication. Very pleased with their work!

Accent Maid Service did an awesome job cleaning my house! I was hesitant to have someone I didn’t know come in to clean my house but they definitely won me over! We discussed what my expectations were and what was included in their regular cleans and also the fact that their maids are insured and bonded. It’s so nice to come home to a clean house. I look forward to my regular cleaning from your company!

.We have been using them for about 15 years.

The cleaning professional dusts, vacuums, scrubs, etc.! They bring their own products and vacuum. I lay out clean sheets for the beds, which they change also. Sometimes, they'll even through the dirty sheets in the laundry as they are working! The bathroom and kitchen cleaning is my personal least favorite household task, and I think they really turn out great after they clean. I'm also impressed at their detail with book shelves and knick-knacks which they will move to dust around. A couple times, they missed the basement rec room, and the floors have sometimes been sub-par. Now, I write a note next to my payment to remind them of those things and a few other special/new requests I want to be sure are addressed. Cheri in the office is very responsive. She calls after the first cleaning for feedback and has called again later when a newer employee came for the month. They will work with you to have a consistent time or flexible time of day. Prices are based more on square footage than number of hours worked. The initial cleaning or one-time option is a higher price than the ongoing options.

It went horrible and when we called to their attention all that was missed, the 2 gals packed up their stuff and left. Services listed on website: Dusting and polishing of furniture: NO dining chairs were dusted or polished. Rungs of rocking chair not dusted. Sides of dresser in bedroom and desk in office not dusted or polished. Cobweb removal: Very little of this done as cobwebs were shown to them all around walls and baseboards. Carpet vacuuming and edging: Their vacuum must not have been working as specks of whatever were still on carpet Upholstery vacuuming: This was not done at all, a finger nail clipping and cat hair was still on the couch. No other upholstery was vacuumed. Polishing of mirrors: They were left streaked all over Cleaning and disinfecting of bathrooms. When I questioned a ring in the toilet I was told they were not furnished a product to remove it. No Cleanser. With cleanser it didn't take me one minute to remove the ring. Cleaning of kitchen sink. It was clean when they arrived. Lime buildup around the faucet was not touched Cleaning of counters and backslashes: A water buildup was left under a canister. Food spots were on the backsplash Surface cleaning of appliances. Yes they were Vacuuming/dusting of floors: They must have needed glasses on. Leaves, tracked in debris, dust, cobwebs, etc were left on all the floors. Washing all bare floors/hardwood surfaces: Spilled milk spots are still on the entry floor that was never washed. Corners in bathroom still have a buildup of hair, corners never touched. I must say they never asked to be paid so ? I may have the money but now I must clean my house.

As with most cleaning services, it started out ok. I know our house started from a rough place and they did a great job whipping it into shape. After those first two days of heavy cleaning, I engaged them to clean our house nearly every week. At first, I loved coming home to my sparkly, tidy house. However, as time went on, I noticed more time was spent shoving things in drawers instead of actually cleaning the house. We made a real effort to put things away and clear up surfaces in anticipation of their arrival. But anything that was left on a surface was crammed in a draw or shoved somewhere. My children's stuffed animals, instead of being put back on their beds were shoved into clothing drawers. There was always a search to find things that had been pushed into a random place that had no connection to what the item was. For instance, I found my son's books put in a large tub of lincoln logs. My husband spoke to the ladies that came to our house on more than one occasion. He asked them to focus more on cleaning and less on tidying up. It had little or no impact. Large picture frames and mirrors in our house were never dusted. I started finding that my counters were getting no more than a cursory wipe down and were still dirty after they were there. I have two dogs and two kids, our carpets take a beating. Several times, we offered them our Dyson to use, to really get the dirt out. They insisted on using theirs which really never got the dog hair up they way that I wanted. I do not expect that they will move heavy furniture to vaccum, but I realized that they were not moving dog beds, dining room chairs or some plants that were on rollers. The longer it went on, the more superficial the cleaning. We have a not large four bedroom house and two of them could get through it in an hour. I am not sure that it is possible got get good consistent housecleaning. I have had similar experiences where the maid service quality petered out after the honeymoon period. I am disappointed that it has happened, yet again.

They come out every two weeks and we pay them every two weeks. They don't necessarily send the same person every time. We can contract all kinds of work with them. My contract with them entails general bathroom cleaning and floor cleaning that includes washing the hardwood floors. It also includes dusting and cleaning up the kitchen and making beds. They are very easy to work with. The person who comes out is very pleasant. She enjoys what she does. She doesn?t speak very good English, which is okay. She takes directions well even though it?s difficult for her. Accent Maid Service is excellent.

It's not always the same person so the quality is slightly inconsistent, but overall we've been pleased with their work. The couple of times we've had specific complaints, I called and they either sent someone out right away or credited us for the next cleaning. I would recommend this company.

They did a great job. The owner always had someone here to clean our house. I would certainly call them again for a quote if I needed a housecleaning service in the future.

Accent does a wonderful job cleaning our home every other week. We stopped going to Accent for a few months period, and ended up going back to Accent due to them being insured and bonded. If anything ever happens they are quick to take care of problems. Overall, very impressed with the service they provide. They still continue to clean our house every other week. On a couple of occasions, I have called to get extra service added in off weeks, and they usually are able to accommodate these requests.

Courteous, helpful, and professional staff. I can always depend on a great cleaning job. I have a cat and they make sure all outside doors into the house are kept closed. Have used Accent Maid for several years.

I have been very satisfied with the quality of service. My bathrooms, in particular, have been given great attention and detailing.

THE PERSON THEY SENT OUT CLEANED MY UPSTAIRS WELL, BUT DID NOT DO A GOOD JOB ON THE MAIN LEVEL. THERE WERE SEVERAL MAIN POINTS THAT WERE MISSED, TV'S WERE NOT CLEANED, TABLE NOT WIPED, FURNITURE WAS NOT MOVED WHEN VACUUMING, APPLIANCES LEFT UNTOUCHED, THE TOILET WAS NOT CLEANED, ETC. WHEN I CALLED TO COMPLAIN, THEY SAID THEY WOULD SEND SOMEONE OUT. I WAS CALLED THE DAY THEY WERE SUPPOSED TO COME OUT AND WAS TOLD THAT I OWED HER 15 MORE DOLLARS, BEFORE THEY WOULD FINISH EVERYTHING. SHE SEEMED TO CARE MORE ABOUT ME OWING HER $15, THAN THE QUALITY OF SERVICE PROVIDED. SHE MADE ME AWARE THAT HER EMPLOYEE WOULD PROBABLY CRY WHEN SHE WAS SHOWED EVERYTHING SHE HAD TO FIX BECAUSE SHE WAS PREGNANT. THE ATTITUDE WAS THAT I WAS BEING A DIFFICULT CUSTOMER, WHEN ALL I WANTED WAS THE JOB TO BE DONE CORRECTLY.

I was initially impressed by Cheryl. She was very accommodating and fit us in quickly. When the representative (Mindy) arrived, she said the work would take 3 hours. An hour later Mindy said she was done. When the work was inspected we found she had not wiped many kitchen cabinets, had not touched many closet shelves and generally had done a terrible job. For example, a bread drawer was still full of crumbs and could not have been touched by Mindy. When asked to complete the job she said she had not brought a ladder or step stool and so could not reach the upper shelves or upper cabinets. She then attempted to wipe out higher cabinets and shelves, asking periodically if my husband could see if they were still dusty. After an hour of this we contacted Cheryl to try and settle on a lower price just to get Mindy out of the house and stop the need to watch what she did (we needed to get back to packing). The owner refunded $70.

Mindy (if I am remembering the name correct) was great. Very kind and good natured. Did a great job cleaning a very dirty house and dealing with my hyper dog. I was very happy.

SHE WAS VERY PRECISE ON WHAT THEY DO AND DON'T DO.

This was an initial cleaning. I was very impressed at their level of detail. Where other cleaning services have cut corners, Accent really dug in and got things cleaner than they have been by a service. The shower in particular was wonderful. I only hope that this continues as I have hired them to clean every week.

The lady who came to the house was very pleasant and got to work right away. She did a decent job, especially in the bathroom, but did neglect some areas, like dusting the fan and the fireplace. Unfortunately, since our cleaning, the garbage disposal and drain in our kitchen sink are having serious drainage and disposal problems, and we have to call a plumber to fix these problems. We requested an extra service to clean the refrigerator, and the freezer was not cleaned. I assumed that would be included. The lady kept using our phone to make calls. I am not sure if she was talking to her office, or if she was calling others. We had two phone calls coming into the house for the lady, and the last one occurred after she left. The caller demanded to know the exact time the lady left, and was extremely agitated when we didn't disclose that information. While the cleaning lady was very friendly, I can't forgive our sink/disposal problem or the high cost.

THE GIRLS ALWAYS DO A THROUGH JOB AND ARE VERY POLITE.

GREAT SERVICE. I'VE NEVER HAD A PROBLEM. SOMETIMES THEY MISS SOMETHING, BUT I'M NOT PAYING FOR ''SPOTLESS'' CLEANING. IF NECESSARY, I LEAVE THEM A MESSAGE TO GIVE SPECIAL ATTENTION TO ONE ROOM OR ANOTHER AND IT'S TAKEN CARE OF. THEY CLEAN WHILE I AM GONE AND I'VE NEVER HAD A CONCERN WITH THEM BEING IN THE HOUSE WITHOUT ME. I LOVE HAVING HELP WITH THE HOUSEWORK!

I WAS THRILLED WITH THE RESULT. EVERYTHING WAS CLEAN & SHINY.

EXCELLENT CUSTOMER SERVICE BY STAFF. GREAT JOB OF CLEANING. MADE BEDS AND CHANGED SHEETS IN ADDITION TO GENERAL CLEANING. IF THERE HAS EVER BEEN SOMETHING UNSATISFACTORY, ACCENT MAID SERVICE HAS MADE IT RIGHT IMMEDIATELY UPON BEING NOTIFIED. STAFF IS VERY HELPFUL IN SCHEDULING THE CLEANINGS TO BE DONE AT MY CONVENIENCE.

I HAVE BEEN USING ACCENT MAID SERVICE SINCE LAST YEAR. I HAVE BEEN VERY SATISFIED OVERALL WITH MY EXPERIENCE. WHEN I HAVE HAD QUESTIONS, OR A PART OF THE SERVICE THAT I HAD CONCERNS ABOUT, CHERYL WAS VERY RESPONSIVE AND SAW TO IT THAT MY CONCERNS WERE ADDRESSED. I HAVE USED CLEANING SERVICES OFF AND ON FOR MANY YEARS AND FIND THAT THIS LOCAL COMPANY IS RELIABLE, DEPENDABLE, AND VERY EAGER TO PROVIDE CUSTOMER SATISFACTION. I PLAN TO CONTINUE USING ACCENT MAID SERVICE AND HAVE RECOMMENDED THEM TO OTHERS.

WHEN THE CLEANING PERSON ARRIVED, I WAS IMMEDIATELY DISAPPOINTED THAT SHE COULD NOT SPEAK ANY ENGLISH, BUT A FEW WORDS. I EXPECTED A PROFESSIONAL, NOT UNTRAINED LABOR. I GENTLY EXPLAINED WHICH AREAS SHOULD BE CLEANED LAST AND SHE JUST NODDED. SHE SEEMED NERVOUS TO BE IN THE HOUSE WITH ME, SO I GAVE UP TRYING TO COMMUNICATE. AFTER A WHILE, I MOVED ITEMS AND ASKED HER TO CLEAN THOSE AREAS. AFTER SHE LEFT, I FOUND SHE HAD NOT CLEANED ANY COBWEBS AND HAD NOT DUSTED MOST PICTURE FRAMES. VACUUMING WAS ALSO POOR, LEAVING DIRTY CORNERS. I CALLED THE COMPANY, AND HAD TO COME HOME FROM WORK IN THE MIDDLE OF THE DAY TO HAVE THE JOB FINISHED BY ANOTHER PERSON WHO SHOWED UP WITH JUST A SHORT DUSTER. SHE WIPED OFF THE COBWEBS SHE COULD REACH, BUT NOT HIGH CEILING AREAS. LATER I FOUND, SHE HAD SMEARED COBWEBS INTO THE CEILING AND BROUGHT DUST DOWN ONTO MY BED. COMPLETE DISAPPOINTMENT - I COULD HAVE HIRED CHEAP IMMIGRANT LABOR MYSELF FOR MUCH LESS. MY TIME WASTED EXCEEDED DOING IT MYSELF.

THEY WERE GREAT, SHE WAS VERY HARD WORKING!