LOWE'S

The installation went well. The crew did a nice job. The delivery from the mfg. via Lowes was the problem. Delays and miscommunication were annoying.

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I got marble counter tops, new cabinets and new flooring. They used my old appliances. They were right on my target price and they worked with me to stay in my budget.

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When I purchased my new home, towards the end of 2013, I bought my Refrigerator, Stove, Washer, Dryer, better Fans, better Toilets, dishwasher and white vinyl fencing and more items that I can't even remember (plants, paint, bulbs, an much more. (purchases were made within a 6 month period of time). The washing machine needed service at first. Today, you have to be a scientist to wash clothing and linens, etc. Clothes were making into a weird circle and very tight across the inside of the machine. It also makes lots of noises, on & on. 2 service calls on that. The service man was very pleasant and said that I was loading my washer "incorrectly" and that was causing the problem. I also was putting in too much Tide for that HE machine. Finally fixed. Another problem was with my Refrigerator. Wouldn't make/drop ice cubes. They came out once, figured out the problem/didn't have replacement. They accused me of not being home 2x (they were calling a phone # in Missouri (I live in Indiana). When they made other appts to fix, the never kept the appointments. Lowes finally replaced that LG Fridge. S & W Repair out of Kansas City, MO. The WORST repair company in the world. Stall, Stall & Stall. My expensive white vinyl $5,000.00 fence also was breaking away from the posts in 2 places. It was cold and snowing, and eventually the fence installers came out to fix. Soon afterward, fence broke in same places. The fence installers came out again and said it will NEVER happen again. WRONG. The next time I noticed the SAME breakage of the fencing, LOWES called a different company to fix. The new fence fixers stated that the fence was coming apart in "4" places; not only the 2 I noticed. I didn't trust the Lowes salesman that measured for the fencing before it was installed and When spring came, I went out and measured the fencing. They charged me for "15" additional feet than they installed. They also charged me for the gate panel + again for the gate area running footage of the same area "twice". OMG. I demanded a refund. All I was able to get was a gift card (better than nothing. On again with my large appliances. (Please keep in mind that I RARELY use my OVEN)... A few weeks before Christmas, (a time when I do make lots of holiday cookies and desserts), my stove started smoking while I was baking bread pudding. OMG. Smoke all over my entire main part of the house. Service call put in. S & W Repair out of Kansas City, Mo (complete unethical company), came out 3 times over 5 weeks time. Each time the service guy came, he put in parts, would leave and it still wasn't fixed. I am very astute at getting what I paid for; I was an investigator for the Legislature, helping constituents with a multitude of problems that had issues with government agencies which also regulate & inspect private industry companies. At first Lowes sent me a "loaner stove". They finally had to replace my smoking Stove as it continued to smoke for at least 3 times, ruining my paint in the main part of my home. Last problem, was my dishwasher. Leaked and leaked and leaked. Lowes stalled and stalled the repair until the original warranty was gone. I had 2 repairmen for 2 different problems, but in the meantime, the leak ruined a large part of my wood flooring. My Christmas dessert making was ruined; my stove was a danger and my house could have gone up in flames had my dogs not warned me of the smoking problem twice. This looooong story is leading to my newest issue with LOWE'S in Franklin, Indiana. The other day, May 28, 2015, I went into Lowe's to purchase a built in Microwave. (my 2 year old one/Builder special?) would have cost more to repair. $65 service down the drain. I drive to Lowe's to buy a NEW Microwave. I chose one with the nice young man that usually waits on me. I chose the one I wanted and "of course" installation is necessary with it. He went to set up the installation. Came back in a few minutes and informed me that the Install people refused to install my Microwave (Manager Angie's orders/so they stated) because of my too many complaints. Most of my appliances were not installed / only plugged in with electric plug!! I was absolutely SHOCKED. I am a paying customer. Manager was NOT in so the assistant finally came over to Appliances. He acted like he was shocked that I purchased ALL of my appliances there and finally said he'll make a call to try to get them to install. (I have M.S. and hate to shop and did NOT want to go elsewhere to start all over again to pick out a Microwave/but I should have). Whomever approved them installing the microwave. But NOT before asst. manager MARIO told me that he once had an argument with me and I had cursed at him. I was like WHAT? That NEVER happened. I am FURIOUS being accused of something I did NOT do. I challenged him to tell me what I called him. He throws up his arms and said; "I'm not going over it again with you". OMG.The poor salesman that sold me these things (by his face) he was obviously shocked at the way I was being spoken to. I actually sat there crying. (I have to sit or I would have fallen down). so this is how I was treated. Ohhhh, and when I paid for the Microwave, after I paid, a MAN was standing in front of me and handed me my receipt with paperwork for the Microwave /very unusual); (instead of the register person). He made sure that he told me his name as he handed me the receipt and HE was the manager of the FENCING dept. WHAT? When I drove home, I was steaming. Upon speaking to my friends that evening, they informed me that those employees were harassing ME. OMG. I was furious. But they were right and I felt even more foolish than while crying in the LOWES store. Ironically, Lowes did NOT install my dishwasher, but it was still under warranty and the problems were NOT install ation related. THE NEXT MORNING, I RETURNED THE MICROWAVE. I HAVE NOW VOWED TO NEVER EVER BUY A THING AT LOWE'S. "EVER". And the district manager called me while I was out returning their microwave. I returned her call to NO AVAIL. So I guess that no matter how high up you go, LOWE'S doesn't care about their customers. I also found out that I am not the only customer that has had multiple issues with LOWES...

I just don't find them very helpful and their customer service is not good. I was looking for something in the home and garden department and I wondered around there for a half hour looking for gardening equipment and nobody tried to help me.

I love Lowe's because of their work ethics, quality and everybody is helpful. They check up on you afterwards to make sure that you're satisfied and happy.

Steve Crook came out promptly at our appointment date and time. He measured all the windows and Handed us a quote before he left the house. Extremely pleasant no pressure sales. After we decided on Lowes, Myron Harris, the Lowes installer came to the house and checked the measurements before they ordered the windows. It took about 30 days to get the order in. Once they knew the windows were on their way they scheduled for the installation with us. On the scheduled day Myron and his helpers came and started the job. They carefully pulled off the inside trim because they try to reuse it. There may be some jobs that they would have to replace the trim, at an extra charge. However, all 29 windows were done without having to replace the inside trim. It took them two weeks. I was only at the house the first day, they did a wonderful job and cleaned up everything each day before they left. I would recommend Lowes, Myron, and Steve to anyone doing a window replacement. They were courteous, knowledgable, and prompt.

I feel their pricing is about average but I also get a military discount which helps. It is the nearest hardware store to me. They are good but not great. For customer service, they do have some experienced people but they also have some teenage kids at the counter, so it depends on who you talk to.

The people at Lowes were very knowledgeable to help us select and purchase new flooring. We also especially commend their installer, Larry and crew, from Young's Floor Covering.

It went fine. One guy showed up by himself to do the job. He did a really good job. It didn't take him very long; he worked as fast as two people and did it just as well. We were very happy with it.

Sales person Steve Crook was very personable and knowledgeable. He provided all of the information we needed and gave us a fair price. Called back several times to check on status of the job. Installer was punctual and very quick to get the work done. All of the windows were replaced in less than half a day. No openings were left open for any extended period of time. Important in December in central Indiana. When the job was completed you could barely tell that the installer had been here. Lowes employees called several times to check on our satisfaction during and after the job.

Great overall experience. Biggest purchase there so far & will definitely check them 1st for future appliance needs (as well as the regular hardware goods).

I was pleased with the installment. The men were both personable and efficient. Because they had to drive about an hour to get to our house, they wanted to complete the job that same day. I was pleased that they worked longer than they ordinarily would have to. As far as we could tell, there were no major defects. There is a large seam going down the middle of the "great room". We will be watching that. I am sure that the seam could not be put anywhere else.