The Mower Shop

Went well overall, but I don't think they sharpened my blade very well since my grass blades didn't seem to be cutting cleanly.

Great, as always and I've been a customer for a little over 26 years. Thanks to The Mower Shop's maintenance program, my Honda mowers last a long time. Yesterday, I was only on my second Honda mower during that 26-year period. I used it to mow a few days ago and then donated it to Habitat for Humanity and bought my third Honda mower today. What do I most appreciate about The Mower Shop? Paul's patience and kindness, and being more than willing to answer every one of my how-to questions over the years about my Honda mowers and/or Echo trimmer. And I can say the same about his employees.

DANGER THESE GUYS PUT YOUR LIFE AND LIMB IN JEOPARDY! Been taking 2 mowers - Snapper rider and Honda I bought from them - for 5+ yrs at $330 each yr for winter service tune-up. Ran rider for 1st time and after 45 min use lifted mower to clean grass under deck. The mower blade BOTH bolts were so loose when I touched it the 1 side bolt came off and other was a half turn from coming off! Neither bolts had been even tightened when they "removed blade, sharpened and balanced" on the invoice for $210. Called Steve told him about it said I was furious as this blade spins at 2000+rpm and had it come off could have taken a foot off or worse hit someone nearby and killed them, let alone destroy the mower deck. He said "sorry" what do you want me to do?" I'll come tighten the bolts for you. I said he missed the point that their work was so negligent, so shoddy it put life and limb at risk. He said he got it, but all he could do was tighten the bolts. I asked for a full refund for the work not done and putting mine or my family life in danger, He said that "isn't going to happen". Told him to get me the owner and would see them in small claims court with witness testimony, pictures, and video. After 5 minutes no boss and he said "will give you full refund and don't ever come back", like it was my fault for such gross negligence on their part. DON'T ENDANGER YOU LIFE BY USING THESE GUYS AND AVOID STEVE!

I used this company for three years in the past, and it all went well. This year, though, I responded positively the first of December to their email for service. I heard nothing back. I called them the latter part of December. They said they could do the service the end of January. I called the end of January, and was told it was to be the second week of February. I called again February 16, and was told it would now be late February or early March. He never apologized for his lack of communication or for the delay. I am frustrated with The Mower Shop, and will not use them again.

The salesman refused again to give me a time window, said they had 54 deliveries. Feeling a little heated at this point, I asked to speak with the owner, as I felt, it was unfair to waste two full days of my 7-day vacation waiting around on them to deliver my $5300 mower. I spoke with the owner, and he backed up Steve 100%, telling me that the NEVER give time windows, because they can't predict where their driver will be. I tried to explain, all I want is a few hour window, I have already been pushed back one full day. He said they are "bad" and deliveries and in his 18-years, they can't get a system to give delivery time windows.
I highly recommend shopping around elsewhere if you expect ANY level of customer service. The only positive thing I can say about this place is they have good product brands and are conveniently located to Noblesville/Carmel/Fishers Indiana.

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They are friendly and responsive.  They will also remind you via email that the needed service is coming up.  They will call you a couple days beforehand to let you know to leave the mower outside for pickup and will call a couple days before dropping it off.  Their communication regarding what's needed is effective and they send an electronic invoice for billing.

I needed a new cable on my 10 year old Sears Craftsman lawn mower.  The Mower Shop picked up the mower on October 1st. The approximate return time was supposed to be a week.  After a week had passed we had not heard anything from them.  When I called, they said they had to back-order the part; and it was expected in a few days.  Every week I would call and get the same response.  During this time they never offered a replacement lawn mower so I could mow my grass.  Plus, I was the one that had to initiate the calls to find out the status of repair - versus them taking the initiative to let me know.  Eventually during a phone call they said that Sears parts were hard to find and made by a third party.  After a  month had transpired, they called on October 31st and found a cable in their "junk pile".  The mower was finally returned to me on November 3rd.  Due to the fact of the lengthy repair time; and having to borrow a neighbor's lawn mower, I will never be using them again.

Great for small engine repair.  Used them in the past, will use them in the future.

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Very well.

They were quick, courteous and the price was reasonable. Every other place I've used for this service has taken 2 weeks or more to get back to me. This place took 1 day.

The mower shop picked up our mower in late june. 1 July my husband authorized the work to be done over $500. we were supposed to have our mower back by 10 july. Once one thing was fixed another popped up. There were many delays in getting the parts needed and there seemed to be no hurry in getting our mower fixed. The first week of August I complained about the length of time it was taking a d was told that they were going to send a company out to mow our yard. I tried to explain that we have a very large yard and a part of it that used to be a garden was very over grown. I was told that it wouldn't be a problem. The mowers came out to mow broke a belt and said they would be back on Monday to finish mowing the yard. Instead of calling me and telling me there was a problem they just never showed up. When I called the mower shop today I was told that they would not be finishing the mowing. This was told to me by the owner... they were more than willing to take my money for the repairs but only after they wanted another $600 for more repairs. Hopefully I will get my mower back.

My first experience w/ The Mower Shop was about 3 years ago when I picked up supplies from them to tune my own mower.  I remember being surprised at the lack of customer service and overall terse and "not friendly" attitude of the person at the counter who I believe was the owner.  I brushed it off and went on my way.  This year I stopped to pick up my supplies again.  I also needed a belt to replace my current one which was torn and made my mower inoperable.  Again, I encountered this same gentleman as 3 years prior, and again, he just seemed mad and I was surprised he didn't even greet customers with a "hello" when they walked in the door.  Just a glare.  I explained to him what I needed, and I brought my manual so I could ensure I was getting the correct parts, specifically for the belt I had to replace.  My manual had 2 model #'s on it so when I asked if the belt would be the same for either model, he said oh ya in his very brief and condescending manner.  I figured out how to do this repair myself at home and it took about 3 hours of my time.  Having not done it before, it was a tough job.  When complete, unfortunately the mower was stuck in forward drive self propel.  I could not figure out for the life of me what was wrong, as the transmission was pulled so tightly into the forward motion.  After much frustration and calling a few other mechanics outside of Mower Shop, they were very nice and suspected I likely had the wrong belt.  I said there's no way b/c I gave them my model #.  Nonetheless, I called and spoke to someone on phone at Mower Shop and explained, and this time he asked for my serial # so he could check the belt size.  Sure enough I had the wrong belt.  I found out that the belts changed sizes depending on the year of mower.  Wish the owner realized that and would have asked me for serial number on my first trip, before I wasted so much of my time repairing my mower with the wrong part, and driving across town to return and pick up new part.  Seems like a very easy thing that could have been avoided had an experienced person given me some customer service.  I explained to the sales guy on the phone my frustration, hoping for at least an "I'm sorry", and all i got was a "well I guess we made a mistake" with a little bit of attitude.  An "I'm sorry" and some empathy goes a long way in customer service.  It's clear that this shop needs some customer service training to fulfill some basic customer needs and retain a client base.  I'll happily take my business elsewhere where my business is appreciated, and encourage friends and neighbors to do the same.

In April of last year, I purchased a Toro Timecutter SS 32 inch zero turn mower.  At the time, the MS rep sold me a 3 year membership in the "Cut Club" for $190.00.  He stated that I would get my mower tuned up every winter at a cost of $79 plus parts. I have a witness to this conversation willing to testify in court if thats what it takes. 
In late March, the Mower Shop picked up my mower and returned it a few days later with an attached invoice for $220.69 ($241.61 less a 10% discount of $24.52). The 10% discount is offered to EVERYONE receiving their newsletter. This was obviously not the contracted price for tuning up my mower as stated when I purchased it a year prior. 
I was charged for changing the fuel filter and air filter which were unnecessary and unneeded based on specifications in the owner's manual.  The fuel filter is supposed to be changed every 100 hours and the air filter every 50 hours and I did not even have 20 hours on the mower.  I was also charged for 2 quarts of oil when my engine holds barely 1 quart according to the specs in the owner's manual.
At the bottom of the invoice I received, among the services performed were:  "Inspected charging system for proper battery charging; Load tested battery; Charged or replaced battery as needed; Tightened, cleaned, and sealed battery cables with corrosive protectant, adjust cables and controls."  Interestingly enough, when I tried to start the mower for the first cut of the season it would not turn over and I had to use a battery charger to get it started.  So I have to question whether ANY of the services as they relate to the battery were performed. In addition, the invoice says "cleaned" and the services portion of their website claims "power wash unit" under the What is Included in Tune up service portion and clearly the unit was not cleaned or power washed.
When I spoke with one of the associates at Mower Shop regarding my invoice, he told me my $190.00 cut club membership was for the 10% discount and free pick up and delivery. I guess after they get the customer's money they can change the contract at any time in their favor and the customer gets stuck with paying additional fees not disclosed in the beginning. Logic and common sense would indicate no reason to pay them $190.00 up front so they would have the use of the money for three years without any kind of benefit being extended to the customer. As I stated earlier, at the time of sale and purchase of the cut club membership, I was told all I would pay is $79 plus the cost of parts.  The associate did not have any answer for why I was overcharged for the amount of oil, why the mower wouldn't start, why the fuel and air filters were changed when the mower didn't have the requisite hours to do so, why it wasn't power washed or cleaned. I informed the associate that he could apply the $190.00 that the Mower Shop has had the use of for 1 year to the invoice and based on the above issues, I would not pay anything further.  His response was that he wanted to come and get his parts back. Really?
For comparison purposes, the witness cited above who was with me when I purchased the mower and heard the associate at that time tell me I would only have to pay $79.00 plus parts for three years of winter tune ups has a 46 inch deck, three blade zero turn mower. He provided me with a copy of an invoice for winter service on his mower with a total of $160.59 for the same services on a larger zero turn mower.  My mower deck is 32 inches with one blade and I was charged over $80.00 more for the same services. His winter tune was not done by the Mower Shop but by a competitor who is obviously honest and ethical.
Needless to say, I will never use this business for anything related to any service or product they provide.  However, if you want to pay for services you didn't receive, overpay for services you did receive, be treated rudely and disrespectfully.....then the Mower Shop is the place to go.  Very unethical and dishonest.

I've used them for several years, the pick up my mower, do repair and maintenance and bring it back. My mower is over 20 years old and they keep it running like new.

The picked up and delivered the mower on-time and performed the service quickly.

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I called them on Friday the 3rd of Jan asking about service for my "dead" snow blower.  They told me it would be 10 days before they would be able to get to it.  I took the snow blower up to them on Saturday the 4th, right before the BIG SNOW.  Again they told me about 10 days before they could get to it.  That was about 9'ish by about 12:20 that same day they were calling me telling me that they had it fixed and ready to pick up!!  I was very excited.  I got to use the snow blower on Sunday and it worked great!!  They are my HERO.

Went to pick up the snow blower since they don't deliver on Saturday and it was snowing. Got close by and had to call for directions, and was told they close at 1:00.  When I said I was 10 mins away and could get there by 1:00, they said, "We'll be gone by then." The time was 12:45- 12:50. Couldn't believe how curt, inflexible and unaccommodating they were. Fortunately I got there 5 minutes before closing so they were still open. Our snow blower is 2 yrs old and has been used only 2 times because the first year there was no snow. It needed $175 worth of work plus the pickup charge, with repairs to the carburetor and on/off switch. They said our warranty had expired so there was no coverage, and we would need to pay the full cost. I said the on/off switch was not functioning correctly the first time I used it (in year 2). They said I could call the manufacturer and discuss it, and maybe they would help, but they are just the dealer so they couldn't do anything for me themselves. Regarding the second issue, when I bought the snow blower there I had been sold a bottle of fuel stabilizer to use when ready to store it, which they said should preserve the fuel over the summer. Today they said the stabilizer didn't work this time, so we would have to pay for the carburetor repairs as well. They said option two would have been to empty out the gas before storing it. As it was now too late to do that, and they had not told me about that option, I felt they should stand behind what they had told me and repair it at their expense this first time. I said I was unhappy to pay a repair cost that was equal to 25% of the original cost of the equipment after only 2 uses, and they said "You and 300 other people we've seen who have fuel problems - it's the fuel that's the problem, not us." That may be, but I did what I was instructed to do.

Because we purchased our mower from The Mower Shop a few years ago, they were the logical ones to call when the battery (which was new) wouldn't hold a charge. We told them the mower wouldn't start after sitting for a few days, sometimes only a few hours, Then, the mower deck wouldn't engage, even after mowing for a few hours. The Mower Shop picked up the mower & said they'd call in a couple days to let us know what was wrong & the cost to repair. We'd also asked that they service it & sharpen the blades. My call a week later (no one had called me) was answered by a man who, clearly, was bothered my interruption. He seemed pleased to tell me that no one had even looked at it, but would call in a couple days. Another week goes by, I call, reach "Mr. Personality" and am told, "Oh, yeah, we couldn't find anything wrong, when do you want it back"? We got the mower back and a $175.00 bill for pick-up, delivery & supposed service. We were told to call if it happened again & they would send someone right out to check it. We had the same problem, called and they were too busy to send someone out (5 minutes from the shop).
Fast forward to 2013 mowing season ... same problem. We replaced another battery and the next day, it was dead. So, rather than bother "Mr. Personality" at The Mower Shop, our mower was put on our battery charger for 24 hours prior to mowing ... every week ... all summer. In the middle of mowing yesterday, I disengaged the mower deck to open a gate and ... voila, it wouldn't engage again. To top it off, the entire mower proceded to die. Must be gremlins, though, because "Mr. Personality" said there's no problem. 
Made it through another summer and, this time, have all winter to find someone who appreciates our business and will make the effort to track down the cause of the problem and fix it. I won't be fooled by a pretty little building again!!