Varment Guard Wildlife Services

WE FOUND THIS COMPANY TO BE WONDERFUL TO WORK WITH. WE FOUND THEM TO BE BOTH PROFESSIONAL, AND KNOWLEDGEABLE. IT WAS A PLEASURE WORKING WITH THEM. WOULD HIGHLY RECOMMEND THIS COMPANY.

THEY ALWAYS ARE AVAILABLE ON SHORT NOTICE, AND WHATEVER THEY ARE TREATING FOR DISAPPEARS SHORTLY AFTER THE TREATMENT. WE HAVE TOTAL GOLD PROGRAM WHICH ENTITLES US TO TWICE YEARLY TOTAL HOUSE TREATMENT AND THEN ON-DEMAND SPOT PEST CONTROL IF SOMETHING ELSE CROPS UP. ANIMAL REMOVAL IS EXTRA. TECHNICIANS ARE ALWAYS UNIFORMED, POLITE, PROFESSIONAL, AND ON TIME.

I LIKED HOW THEY KEEP ME INFORMED WITH THEIR DOOR-KNOB-HUNG NOTES. I WOULD HAVE WANTED THEM TO HAVE AN OPTION FOR INSTALLING A ''STAINLESS STEEL'' SCREEN ON MY CHIMNEY TO KEEP THE CRITTERS OUT, BUT THEY ONLY OFFERED GALVANIZED STEEL.

VARMENT GUARD PERFORMS EXCELLENT SERVICE. THEY ARE ON TIME, VERY POLITE, AND REASONABLY PRICED. THEY WORKED EFFICIENTLY, AND ALWAYS CLEAN UP (WHEN NECESSARY). THE OFFICE STAFF IS FRIENDLY AND KNOWLEDGEABLE.

VARMENT GUARD WAS ON TIME AND PROVIDED GOOD SERVICE. THE TECHNICIANS WHO CAME TO MY HOUSE WERE THOROUGH, CAREFUL, AND WILLING TO EXPLAIN EVERYTHING THEY WERE DOING. THEY TOOK THE TIME TO MAKE SURE I UNDERSTOOD WHAT TREATMENTS THEY WERE USING, AND WHAT PRECAUTIONS I SHOULD TAKE.

OVERALL, A VERY GOOD JOB AND PROMPT IN SERVICE. THEY WERE A LITTLE PRICEY. THE TECHNICIAN DID A GREAT JOB OF EXPLAINING THE BEES AND HOW THEY LIVE. I DID HAVE TO CALL BACK FOR THE RETURN SERVICE AS THE TECH DID NOT HAVE A LADDER TO COMPLETE THE SERVICE ON THE FIRST TRIP.

THEY WERE PROMPT IN RESPONDING. NICE GUY. WE FELT THEY WERE TOO EXPENSIVE AND HAVE GONE WITH ANOTHER COMPANY.

VERY PROFESSIONAL. COMPANY STOOD BY THEIR GUARANTEE, AND DID NOT CHARGE US FOR THIS VISIT.

THEIR TECHNICIAN WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. SHE EXPLAINED THE WHOLE PROCESS TO US, AND WHY WE HAVE CARPENTER ANTS, AND HOW TO GET RID OF THEM AND OTHER INSECTS, IF WE WANT. SHE GAVE US TWO ESTIMATES AND SAID WHEN WE ARE READY, JUST FAX OR CALL.

THIS IS THE THIRD TIME NICK HAS COME BY TO CHECK OUT INSECTS AT OUR HOUSE, AND ALL THREE HOUSE CALLS HAVE BEEN FREE OF CHARGE, SINCE HE DETERMINED NO FURTHER ACTION WAS NECESSARY, OR THAT I COULD JUST AS WELL TAKE CARE OF THE PROBLEMS MYSELF. HE HAS ALWAYS BEEN VERY FRIENDLY, VERY KNOWLEDGEABLE, AND VERY HELPFUL.

I KNOW I COULD HAVE PAID LESS WITH ANOTHER COMPANY, BUT THE 1-YEAR WARRANTY PLUS THEIR EXPERIENCE MADE IT WORTH THE EXTRA COST.

THEY WERE ALL VERY FRIENDLY AND ACCOMMODATING. I WOULD DEFINITELY USE THEM AGAIN.

VERY PERSONABLE, VERY PROMPT, AND PROMPT IN COMING BACK.

HAD ESTIMATE DONE; THEY SURVEYED ENTIRE PROPERTY; WE DECIDED WE DID NOT NEED THE SERVICE BUT WE WERE VERY IMPRESSED BY MICK AND HIS PROFESSIONALISM AND CANDID ASSESSMENTS.

THEY TOOK THE JOB AND I ADVISED THEM OF MY TIME CONSTRAINT. THEY SAID THERE WOULD BE NO PROBLEM. THEY QUOTED ME A PRICE. I WAS ON VACATION WHEN THE JOB WAS TO BE DONE. THEY CALLED ME ON VACATION TO ADVISE ME THAT IT WOULD BE $300 MORE FOR A TRUCK TO REACH THE HEIGHTS. I WAS OVER A BARREL AND HAD NO CHOICE BUT TO AGREE. WHEN I CAME BACK TO INSPECT THE WORK THERE WERE QUALITY ISSUES. I SPOKE WITH THE SUPERVISOR WHO INSPECTED THE WORK AND CONFIRMED THAT THERE WERE QUALITY ISSUES. I HAVE TRIED TO CALL HIM, PER HIS REQUEST, BUT MY CALLS ARE NOT RETURNED.

THEY ARE VERY PROFESSIONAL. THEY ARE VERY GOOD AND THOROUGH. THEY ARE ON TIME. I WILL USE THEM AGAIN. THE PRICES ARE REASONABLE.

HE WAS VERY PROMPT, VERY GOOD. I HAVEN'T SEEN ANY MICE. I WAS PLEASED.

THEY WERE PUNCTUAL. THEY COME OUT QUARTERLY TO CHECK ALL OF THE BAITS AND THEY SEND US REPORTS TO LET US KNOW HOW EVERYTHING IS WORKING. THEY HAVE BEEN REALLY GOOD. THEY FOUND SOMETHING THAT WASN'T DONE RIGHT ONE TIME AND THEY WENT AHEAD AND REDID IT. THE COST SEEMED HIGH, BUT IT IS EXPENSIVE WORK. I'VE BEEN REAL IMPRESSED WITH THEIR SERVICE.

THEY GAVE ME A FIVE YEAR GUARANTEE. THEY INSTALLED WIRE MESH AROUND THE HOUSE AND SAID THEY WOULD COME BACK IF ANY ANIMALS SHOWED UP. THEY ARE EASY TO GET ALONG WITH. YOU DON'T HAVE TO WAIT ON THE PHONE. A PERSON ALWAYS ANSWERS THEIR PHONE. I REALLY APPRECIATED THIS.

THEY SET UP 4 BAIT STATIONS, THEY ALSO SPREAD A POWDER POISON WHERE THEY FOUND THE MOUND. I FELT THAT IT WAS PRETTY EXPENSIVE. I MADE A FOLLOW UP CALL TO THEM THAT THEY DIDN'T RESPOND TO. I WOULD CONSIDER USING THEM AGAIN.

VARMENT GUARD COMPLETED THE ESTIMATE FOR THIS JOB ON 8/21/2004 AND BEGAN THE WORK THE WEEK OF 9/12/2004. THE JOB WAS FINALLY COMPLETED ON 12/3/2004, THREE MONTHS LATER. THIS WAS UNACCEPTABLE CONSIDERING THE HOUSE WAS NEVER COMPLETELY BAT PROOFED UNTIL 12/3/2004. I HAD TO MAKE NUMEROUS PHONE CALLS TO THE CONTRACTOR, SALES PERSON, AND MANAGEMENT BEFORE THE WORK WAS FINALLY COMPLETED. MANY OF THE PHONE CALLS WERE NOT RETURNED IN A TIMELY MANNER. I ALSO SETUP NUMEROUS APPOINTMENTS WITH VARMENT GUARD TO COMPLETE THE WORK, BUT THESE APPOINTMENTS WERE NO SHOWS. AFTER ABOUT ONE MONTH OF WORKING WITH THE CONTRACTOR AND SALES PERSON, I HAD TO RESORT TO CALLING THE MANAGER OF THE WILD LIFE DEPARTMENT. THIS DID NOT RESULT IN GETTING THE JOB COMPLETED IN A TIMELY MANNER, ONLY MORE MISSED APPOINTMENTS. I UNDERSTAND THAT WHEN DOING AN OUTSIDE JOB, THE WEATHER CAN PLAY A FACTOR, BUT THIS WAS SIMPLY UNACCEPTABLE. I WOULD NOT RECOMMEND VARMENT GUARD TO ANYONE SEEKING PEST CONTROL.

ANYONE CONSIDERING CONTRACTING WITH THIS COMPANY FOR TERMITE CONTROL MIGHT BE INTERESTED TO KNOW ABOUT MY EXPERIENCE WITH INCREASES IN THE ANNUAL RENEWAL CHARGES. I HAVE BEEN BILLED AS FOLLOWS: $395 IN 2002, $422 IN 2003, AND $459 IN 2004. IN A NON-INFLATIONARY ENVIRONMENT, THESE ARE REMARKABLE INCREASES: 6.8% FOR '02-03, AND 8.6% FOR '03-04. THE COMPANY MAY PRICE ITSELF OUT OF THE MARKET. I INQUIRED AND HEARD EXPLANATIONS IN TERMS OF RECENT UPGRADE IN MONITORING EQUIPMENT, RISING COSTS OF GAS AND INSURANCE, AND SPACE EXPANSION. I'M NOT SURE THAT EXPLAINS INCREASES EACH YEAR. BOTTOM LINE FOR CONSUMER: APPEARS TO BE COMPETENT FIRM FOR PURPOSE AND NICE PEOPLE, BUT BRACE YOURSELF FOR STEEP FEE INCREASES OVER TIME.

ODDLY, THE TECNICIAN JUST SHOWED UP. WE DIDN'T HAVE AN APPOINTMENT YET. WE WERE HOME, SO HE DROPPED IN AND DID THE WORK RIGHT THEN AND THERE. THAT WAS GREAT, BUT A LITTLE STRANGE.

AS FALL WEATHER BEGAN TO SET IN, WE FOUND MOUSE DROPPINGS IN OUR KITCHEN AND CAUGHT TWO MICE ON OUR OWN. THEN, OUR ZEBRA FINCH (SMALL CAGED BIRD) WAS KILLED, ALL HIS FOOD EATEN, INCLUDING A TREAT HE NEVER TOUCHED. WE WEREN'T SURE WHAT WE WERE DEALING WITH AT THAT POINT, AND WE WERE TERRIBLY FRIGHTENED AT THE VIOLENCE. VARMET GUARD SENT OUT A SALESMAN THE DAY I CALLED AND HAD A SERVICEMAN THERE THE NEXT DAY. HE LAID OUT BATE TRAPS THROUGHOUT OUR HOME AND WAS CAREFUL TO LAY PET-SAFE BAIT TRAPS WHERE THE DOG MIGHT GO. WE WERE TOLD WE WOULD SEE GREEN OR BLUE DROPPING, WE HAVE SEEN NONE. I SIGNED UP FOR A THREE MONTH SERVICE CONTRACT (WHICH MEANS THEY WILL COME OUT AS MUCH AS YOU NEED IN THREE MONTHS)AND PLAN TO CALL THEM TO COME OUT NEXT WEEK TO CHECK THE TRAPS AND FOR FURTHER SIGHTINGS. SO FAR, SO GOOD, BUT WE STILL HAVE TO SEE WHAT THE FUTURE HOLDS.

BOTH TECHNICIANS WERE VERY COURTEOUS AND WELL INFORMED. THE FIRST TECHNICIAN WAS A HALF HOUR LATE FOR THE APPOINTMENT, SO I GAVE THE COMPANY A B ON PUNCTUALITY.