Miller Auto Care Inc

They replaced the Alternator and Belt. I paid and left, on the way home I felt the engine was still vibrating so I returned and had the mechanic listen to the engine and open the hood. He said "Oh yeah, I see the engine vibrating". Why didn't he do this before he worked on my car???

No problems, excellent service and timely

I had asked for an oil change, tire rotation, and a few other fluid changes, as well as a general inspection before we drove on our vacation. They actually took the time to go back through my service records and found that I didn't need all the things done that I had requested. They also saw that another service that I didn't request hadn't been done in an excessive amount of time. They could have made a lot more money from me than they did. A very honest and capable organization. After I picked up my car, I noticed that they had not indicated on the ticket of doing the requested tire rotation. When I called the next day to ask why, they said that the tires didn't look like they had excessive wear to warrant it. I said I wanted it done anyway. Without arguing or challenging, they said to bring the car in at my convenience and they would do it at no charge. That's customer service!

we only trust them to work on our vehicles.

Care handled like a new car. Very happy with work.

Very satisfied with their sincere customer concern and the high level of their professional work.

Keith Stockberger drove over to where the car was and drove it to his shop. He told us that he could do the repairs, and was extremely helpful. Miller Auto care did the repairs immediately, and we waited for the vehicle and the work was done. Kerry Short one of the managers supervised the work, and explained what was done. It was a great experience, and would not hesitate to take my care to Miller auto care. Thank you Miller Auto Care.

Explained the toe in experienced and how it was fixed.

We have gone there many times. They are very reliable.

I cannot recommend this company enough. They have what we all want - integrity. And that's not just a marketing statement. I genuinely trust them not to lie, do work that I don't need, sell me parts or services that are worthless, and give me accurate estimates. I would trust them to work on my car with a blank check. What other auto service places can you say that about? They do great work, are completely trustworthy, and on time. Their price is higher but you get what you pay for. I've been using them for regular maintenance and the occasional big job (like a transmission rebuild) for 9 years. If you want good work and the peace of mind to be able to sleep at night, then don't go to the cheap mechanic your cousin knows - go to Miller Auto Care.

They have a fair price, good quality service and just a friendly comfortable atmosphere that they do business in.

Between appointments, my vehicle's indicator light for a possible transmission problem came on 1 hour prior to me needing to drive to Boone County. I was worried if there was truly a sudden problem with the transmission, I could do further damage driving the vehicle any distance. I am NOT a prior customer of Miller's Auto Care, but they were the closest auto shop to my location, so I stopped by to ask if someone could quickly assess if I needed to be concerned about the tranny and if it could make it to my appt in Boone Co. (as the car's instruction manual implies a sense of urgency when this indicator light comes on). The receptionist kindly took my plea to a mechanic in the garage, and he immediately came out, plugged the computer in to check the error code, and checked the dip stick for tranny fluid quantity and quality. When all looked fine, he asked if he could drive it around the block to listen for problems. He could not diagnose anything wrong with the tranny and we both boiled it down to one of those phantom indicator lights that couldn't be reproduced. He spent the time to explain to me what the light could indicate, what to listen for, and what conditions I should look out for to know to bring the vehicle in for service. This was exactly the peace of mind I needed before my next appointment. I never, ever, once felt he was creating paranoia to generate future business for himself. When I asked him what I owed him for his effort, he replied that I owed him nothing. This was customer service like I haven't seen in a very long time from anyone. Miller's Auto Care earned my sincere respect and future business.

I travel for work and only had one day to try and get my brakes attended to. I explained to them over he phone and they were able to squeeze in a time to look a them. They weren't sure if they could get to them that day because it was busy and a Friday afternoon. However, they knew I needed to leave town again on Monday and they went above and beyond to get them replaced and road ready. I love Miller's. They are honest and have the highest level of integrity. They stand behind their work. I have never had a problem with any of the work they have done for me over the last 14 years. I will not let another place touch my car. You pay a little more, but the peace of mind and workmanship is worth every cent. I could go on and on about Keith and his team. The best mechanic experience I've ever had bar none.

My car started to show signs of the battery dying. I drove right over there during lunch and although short handed because their guys were also at lunch, Dan helped me out and changed my battery for me! I was desperate, since I had a long drive in the morning.

They seem to know what they are doing. We use them for more complex stuff. Their prices are reasonable.

appointment made..checked car in at 9AM and it was agreed car would be ready for pick up at 3PM...they were to check brakes and give me a call with details of work needed (just pads or pads&rotor) and cost...I had not heard from them and I was going to be unavailable for a couple hours so I called them at 12:30 for status..they said car was just brought in and they had not yet looked at it ..manager said that cost would be between $280 and $340 depending on work needed...we agreed to do work based on that estimate and that they would call to confirm work/cost when car was brought in...I never did receive a call and not heard from them so I called again at 3PM (time I was to pick up car) and they said they were finishing work and car would be ready by time I came to pick up and that cost would now be $395.29...the reason given for increased cost was tax ($18) and rotor cost was more then expected...I guess I am old school and assumed that they would know parts cost either by experience or a quick check of price and trusted that my bill would fall within the range quoted me...I was wrong on both counts...lesson learned,do not trust what is being said and get a written estimate

The service went well and seemed to be thorough. But when I was given the bill I was told verbally and in writing a list of items that need to be fixed - estimate total was $810. I was even called later to suggest I address the items. Today I took the auto to a trusted and long-time mechanic (who moved to another city). He found nothing on the estimate needing maintenance. Nothing! Not even marginally worn. My trust in Miller Auto, that has had a very good reputation, is gone.

They fixed only what was needed and gave me a complete run down on everything that was looked at. They did not try to sell me anything that wasn't necessary. My car was finished when they said it would be which is a plus for me.

Miller has taken care of my cars for about 20 years now. I took my Pontiac in early this year for a new battery and they said my sway bar needed to be replaced at an estimated cost of $330. I had just had other repairs done and they said the sway bar could probably wait, so I let it go until August. During that time, I researched the part and the potential consequences of replacing or not replacing it. I also got an estimate from another local highly rated provider, which came in at $440, over $100 higher than Miller. When I was ready to get the repair done, I called Miller. Scheduling the time was easy. They estimated it would take 3 hours or so to do the work so I chose to wait. There are plenty of places close by to spend the time, but the waiting room at Miller is fine as well. The best thing was that I asked to see where the sway bar was cracked before they replaced it. Once they had the car on the lift and the wheel off, they showed me the crack, and it had obviously become worse since January. I felt completely respected and valued as a customer, and now I feel more confident in my car. Better yet, the price came in at less than their estimate. I am very grateful to Miller Auto Care for giving me great service at a very fair price for so many years.

prompt service with call about what needed to be done, then performed service at estimated price and called to report that car was ready for pickup

Miller Auto Care they did a great job and were very professional.

It's the only place my husband goes to when he doesn't do it himself. I have no problems or complaints with them.

We have used them for both of our cars for multiple times. They give an honest estimate evaluation, the merit of the work being done for me to be done. In other words, it was worth putting the money into the vehicle. They are good at explaining the work. They are just good in explaining the work and are patient about questions.

Work was done quickly and thoroughly. We've always been very happy with their work and felt like they are very trustworthy and dependable mechanics. Their prices seem a little higher than average to us, but we know we can always rely on their work.

The prices charged are listed on Tirerack's website for each installer (mount and balance, tire disposal, stem, etc). I have had 4 sets of tires from Tirerack ordered this way and installed at a Tirerack installer locally. Prices listed were the prices charged. There were no surprises. I decided to try Miller because their mounting fee was less than the others. Well, I was surprised on two accounts: the valve stem fee charged (instead of the listed $1 they charged 4) and the worst was that they charged me $8 to put my spare tire back in my trunk. REALLY! Something that I can do in 2 minutes they charged me 8 bucks. All I can see is that this is a BS charge and they ripped me off. Unbelievable. I have has the same single tire service done at another local installer and they did not and would not think of adding such a charge. Certainly leaves a very bad impression on this repair center and seems like just a way to add to their bottom line. They will not be able to earn my trust back and I suggest that anyone reading this review think twice about having them mount tires on your vehicle. I also will be writing a review on Tirerack as Miller is supposed to be a Price Pledge Plus installer. Apparently they no longer believe in the pledge. UPDATE (Feb 21, 2013): in response to Mr. Stockberger's response, the other shops I have used for similar services had no shop fees tacked on and were more than happy to put my spare tire (the two times I have had a spare repaired on this car), secured back in the trunk. I will take an extra $4 mounting fee per tire over being surprised at an $8 fee that 1) ought not be an extra service, but in this case was and 2) one that works out to $80-100 per hour I can put my tire back in the trunk and secure it in about 2-3 minutes. To me, it is not about the actual charge (which is trivial), it is that I am a bit mystified that one would not do the simple courteous thing for a new customer. I could understand if this took 15 minutes to do, but it does not and no amount of explaining will convince me otherwise. If you are going to charge it, then you ought to disclose that to the customer first and let him/her decide whether to accept or decline.