Mathew Appliance Repair

He is very talented with customer service and fixed the problems right away. He is the kind of person that assures you and it seems he tries to find a way to make it reasonably priced for the customer. I think he is highly ethical and knowledgeable and commendable for the way he runs his business.

I put a load of laundry into my washing machine only to come back and find that the washer had not gone through the spin cycle (so the washer was still full of dirty water). I drained the washer myself, and then called Mathew Appliance to assist in a repair. I was at work and they had one call before they could come to my place, they said they'd call me and I could leave from work to meet them. I received a call an hour or so later and met them at my apartment (he actually beat me there). It took about a half hour for him to complete the repair, and he was happy to explain what had gone wrong. It ends up the lid switch had gone out due to letting the lid drop over time. It cost almost exactly what he estimated initially. Great experience, and I would use them again in a heartbeat!

I called this company at 9:00 am on a Friday and they arrived within 3 hours. The technician was able to diagnose the problem immediately, had the needed part in his truck and completed the repair within 30 minutes. He also gave me good information about appliance life spans and maintenance. I will definitely recommend this company to friends.

He gave good service. Very good man I would use him again. He was prompt.

He came over and determined it was "thrown out" and not really a continual leak. He couldn't do anything about it so he didn't even charge us for a service call. He was extremely professional.

It went very well. Mr. Mathew called ahead of the appointment as he said he would and was able to come to us the same day as our call. He did the job quickly and the dryer works just fine now.

I called at 11:15am and John arrived before noon. Replaced a belt and pulley on a thirty year old gas dryer. Very prompt, very efficient.

I called Monday morning, and because I had flexibility with my schedule this week, he said he would call back to let me know when he could stop by to check out my refrigerator. He called back later that morning and gave me a 2-hour window when he would arrive in the afternoon. He arrived at the beginning of the time period he gave me. I showed him the problem with my refrigerator's ice maker, and he pulled the ice maker unit out. He quickly determined the cause (the ice maker tray had cracked and was worn, causing water to leak from the tray). He showed me the problems with my existing part and answered any questions I had. He quoted me a cost for replacement and gave his recommendation (replacement). He had the part available on hand, so I asked him to proceed with replacing the part. He quickly replaced the broken unit and put the ice maker back together. I was very pleased with promptness of service and his courteous demeanor, and I would not hesitate to call him again for appliance service.

First of all they had quick response. Secondly, he told me what was wrong and actually showed it to me. I wasn't treated like I didn't know what was going on. I thought his pricing was very reasonable.

He is very professional and knowledgeable. I would definitely hire him again. He got the job done in a timely manner. He came out the next day after the initial phone call for service.

They were prompt and their prices were reasonable. I would recommend them to others.

$500 seemed a little steep to repair the yr 2000 'fridge, especially since I had poured $200 into it in 2007 for other repairs. But it was an expensive unit to start with. Shows you how reliable Kenmore is these days. The water line was corroded due to the condenser motor's overheating over the years. Funny, but the motor's constant overheating is evidently what caused the front panels of the refrigerator to feel fairly hot to the touch ever since we purchased it. I had called Sears about that way back when, and asked the 2007 repair tech (Turner Appliance) about it when he was here for a compressor starter repair. They both indicated that the hotness was normal. I had a hard time swallowing that, but since both Sears and Turner agreed, it must've been so. When Mathew was here, he said, "Whoa, this is pretty hot" upon touching the front panels (not the DOOR panels, but the front panels visible when opening the doors). He said that the hotness was due to the faulty condenser motor, and evidently it's been faulty for 8 years! Mathew replaced the motor and ever since, the front panels have been MUCH cooler. So, of the $500 bill, $140 went toward a repair that I had not anticipated, yet welcomed. It makes me angry that I didn't press the issue with Sears originally, during the warranty. But Turner didn't help the matter when they agreed with Sears that the hot panels were normal. Mathew did a great job.

It went excellent. I called them one afternoon and he came the following morning and fixed it for me. He was prompt and on time. His price was the same as the quote that he gave me. He is clean, courteous and explained the work what he was doing.

A lot of talking that did not accomplish anything.

It was fine experience. I would definitely use him again. His honestly was much appreciated in regards to the repairs. He was able to get to our home on relatively short notice.

We called first thing on a Monday morning and they were here by noon. They diagnosed the problem quickly and showed my wife the issue was a build up of lint on the internal fuse. This caused the fuse to overheat and trip like a circuit breaker. Don was very patient in answering questions on the dryer as well as the washer. He also made recommendations for future purchases, front loaders versus traditional top loaders. He said the front loaders looked good but in reality the relatively small energy savings would be quickly eaten up by high repair costs and shorter life cycle, "but they have a paint job that's better than my car!!!" We are very satisfied with Mathews and will call again when the need arises.

I called one late morning, and was able to get on the list for the next day. They arrived just when they said they would (they called that morning to give me a time), checked out the problem and had it diagnosed and fixed within about an hour.

We were very pleased overall. John responded to our call within 15 minutes, ordered our parts the next day, and then was out to fix our problem the third day. He was so nice and very professional. We will most definitely use him again.

I arrived home late on a Sunday (8/3) evening to a load of wet clothing. After checking the vent and filter system, circuit breakers, it was apparent the dryer was running but not heating. After checking Angie's List, called Mathews Appliance Repair late morning on Monday. I described the problem to John Mathews. He said he would try to arrive in the afternoon and gave me a approximate time, and would call when was on his way. He called and arrived within the time stated. The part that had failed was on his truck. My dryer was working with no problems to date (8/6). Parts and labor come with a 90 day guarantee. The only problem was that he would not let me keep the part that had failed. I was allowed to see the part removed and observed the break in the element. Mr. Mathews was punctual, professional, and overall friendly and polite. I would highly recommend this company to family and friends.

Called this morning and explained my problem. John immediately diagnosed the problem over the phone and was able to come out this afternoon. Appreciated that he gave me helpful information on venting for the dryer.

This company is great. They returned my phone call promptly and came out the same day. Unfortunately, they weren't able to fix my refrigerator, but he was very helpful in leading me to someone who could help.

When I called, I gave the representative my time schedule, explaining that I would be out of the house until a certain time, and that only my elderly mother and ferocious dog would be at the home. He said to keep the door open, and that he would do the job and that neither of them would know he was there. He came while I was at home, but in the garage. When he arrived, I had left a note on the front door telling him to come around to the back. When he came around, I greeted him from the garage. I told him to wait a moment while I ran to get the keys to let him in the front. He rolled his eyes and replied, "Dude, I was just around there." I explained the situation with my sick mother and ferocious dog again, and he just chuckled. I told him if he had a problem, then he could leave, which he did. I thought the representative was discourteous and unprofessional, and I thought he exercised poor judgment and listening skills.

I liked him very much. He was polite and practical. He explained to me what he did. He made do with what he had because we had an old refrigerator. His whole manner was just very very nice. He charged a very good price. We had another contractor previously that was unable to fix this problem.

He did a very nice job. He was punctual and was a very pleasant person. He really seemed to know what he was doing and how to do it. The dryer was making a lot of noise and now it doesn't.

Although John came out the same day, which I appreciate, he has not worked with this particular washing machine model and I wish he would have told us that before agreeing to come on the service call. He charged us $65 for the visit (less $5 for the coupon), although his Angie's List profile says $45 flat fee for a service call. I was expecting to pay $45, but with a price 44% higher, I have to rate the price as a D. I suggest John change his profile since the price is misleading.