Mathew Appliance Repair

Motor was jammed. He came, inspected and got it running in about 30 minutes.

Very well. They arrived on time and finished the job quickly.

He showed up on time. He did a quick fix to the washer it worked immediately. He looked over our dryer to make sure it was working - and it was. He took good are of us. THANK YOU!

I asked him if I should just replace it and he said absolutely not, never replace appliances unless the compressor goes out. I appreciated the honesty.

John Mathew responded to our telephone message very promptly. Our 25-year old dishwasher had leaked the evening before. He was able to make a service call the same day. John said he could repair it (needed a new motor), however, the parts and labor were going to be almost as much as purchasing new. He recommended a brand that he felt had good performance, which we appreciated. While we didn't have the repair work done, we'll definitely call John in the future for other appliance repair.

Mr. Mathew arrived on time; repaired the dryer and gave us some helpful hints to keep our dryer in good working order for many years to come!

Great service. Punctual and very efficient--work was completed in less than an hour. Gave $10 discount for Angie's List member. Dryer works great now.

John arrived on time and diagnosed the problem. He replaced the dryer blower and belt on our 16 year old unit. He put everything back together and cleaned up. Total time involved was about an hour. It now works perfectly. No complaints.

Thursday night I washed towels and when the washer stopped I went to put my towels in the dryer. The washer was still full of water and fabric softener. I tried to put it back to where it was supposed to drain, spin, or rinse, nothing. Friday morning I started trying to get someone because I didn't want to leave wet towels and water in my washer all weekend. I called this Mathew Appliance Repair first from my list because of the glowing reports. He had a full schedule, of course. The good ones always do. I told him if I couldn't get someone that day I'd call back. I tried a couple of places, same story, so If I had to wait till Monday anyway, I figured I'd wait for John. I let him know and he suggested I dip the water out of the washer and he's see me Monday. He came and said I had a pump and belt that needed replaced. He gave me an estimate of about $ 230.00. My washer is 22 years old and has never had to be repaired. But as he pointed out. 22 years is old and he might find other things were needed once he got into it. Also it could last several more years or not. He asked me to think about it and let him know whether I wanted to replace or repair it. I thought about it. Priced some new ones, called him back and told him neither my budget nor I wanted a new washer. He had explained the risks fully and I wanted him to order the parts. On Wednesday he came with the parts and put the pump on. He said the belt looked OK. He wouldn't need to replace it. That saved me $30. He went to the trouble of ordering and bringing it. Honest repairman. (Not an oxymoron here) He didn't find anything else wrong with the washer at this time anyway. I asked him questions about some other concerns I had. He was nice enough to answer all my questions and give me some helpful hints. He also took off $10 for my being an Angies member.

It was short and sweet. He arrived on time and replaced the belt. He also checked the dryer vent, including going outside to make certain it was venting correctly. This, I believe, was above and beyond what I expected.

He was able to quickly diagnose the issues, showed me the recommended parts to be replaced, then replaced them and verified that the dryer was operating to my expectations. The whole thing took less than 1 hour.

He was very educational and I was fascinated by the whole thing. It was a pleasant experience, he was funny and nice to speak with. He emptied my freezer and asked for towels, didn't make a mess. He was a pleasant guy.

We called early in the morning and he went out of his way to see us at the end of the same day. He was friendly, personable, and polite during the time he was here. He quickly addressed the issue, showed us the problem, and fixed it.

Best appliance repair call that I have ever experienced. Professional, knowledgeable, timely, good value. I was afraid that the washer was done for. John replaced the belts and now it works fine. Besides that he is just a really nice guy who owns his business. He is a great testament to the entrepreneurial spirit.

We were very pleased with the service. The response was prompt and the serviceman was friendly and knew what he was doing. We would definitely use this company again.

John was great - he came the same day we called, and was very pleasant and professional the entire time. Our washer had become clogged, he showed us what was wrong, chatted with us about a few other plumbing issues while the washer was draining and he tested it to make sure it was fixed. I would definitely have him back if we should need any other work done on this appliance, or in our kitchen.

Made an appointment for the next day, showed up with proper parts to fix broken defroster element, and was in and out within 1 hour. Perfect.

They get to the problem, make the repair, and don't try to sell you anything additional.

It only took him a day to get here, he was very prompt. He was very pleasant, got the job done. It wasn't a huge deal, but there were a few other appliances I wondered about. I thought maybe my fridge needed a new gasket, and he told me I was fine. He was very honest, and not trying to get as much as he could out of me. I thought he did a really good job.

He was in and out in under two hours. He did a great job!

When I called John, he took the part number of the cooktop and said he would call me back when he got parts information. He promptly called back with the price for a gasket for the first burner and said a new igniter would cost $75, which might not be worth it for a 20-year old cooktop. I agreed but told him to go ahead and get the gasket to fix the leak. He called a week later to say he had the part, came that afternoon, and fixed it. He also had to do some work to clean and bend the tube where the gasket fit and he cleaned the igniter, which didn't totally fix the problem but made it work a little more often. I've used John before. He is professional, works quickly, explains what he is doing, and cleans up after he is done. I ahve nothing but praise.

Overall, he(John)was terrific. I highly recommend him.

It went very well. When I called on a Monday, John asked for a description of the problem. He also had me find the make, model number, and serial number of the machine, which I gave to him over the phone. He arrived two days later(the earliest day I had available)and had the appropriate part in hand. He fixed the machine and even offered tips on how to care for the dishwasher(e.g. amount of detergent to use, keep the door open while choosing the cycle, etc.). I figure this fix was about a fifth of the cost of a new dishwasher. This was the third time Mr. Matthew has done work for us. He is professional, knowledgeable, consistent, and reliable. He has now repaired the three oldest appliances we own, so I suspect we won't need to have him back for quite some time. That's a compliment to his good work!

Less than two years ago I purchased a new washer and dryer (different makes and models - not a pair - but major brand names). Recently, the dryer shuts off prematurely and indicates that the lint filter needs cleaned. But the screen is clean. I had already checked and cleaned the lint trap & vent to the outdoors and thoroughly vacuumed the dryer itself. The dryer continued to shut off prematurely and indicate there was a problem with the lint screen. I called Matthews to schedule a service call. When he called me back, he seemed less than enthused to hear that I didn't have a 'pair'. He wasn't interested in all in obtaining the Model & Serial Number - details I knew would help him to know some of the specs about my dryer. Instead he told me that it's often difficult to resolve these issues. But that he was willing to come out and take a look. He'd call me later. A few days later, he did call -- and again, told me he may not be able to resolve the issue. He told me the electronics on these new machines are sometimes impossible to fix and that the manufacturer specs don't often provide the detail he would need to fix the problem. I asked him point blank if he was saying that he couldn't fix it - and he said "no", he just didn't want me to have unreasonable expectations. Unfortunately, this is the same day I was dealing with a roof leak. I finally called him back and told him to forget about it - that I had some significant water damage to deal with and the dryer could wait. Now that they roof is repaired, I'm ready to focus on the dryer -- but I'll be looking for a different service provider through the List.

It went great. John was very good about getting back to me to set up the appointment. He was punctual, he cleaned up the area nicely when he was finished, and he was very pleasant and professional. I would highly recommend him.