I've spent a total of 8 years living in communities managed by CASI, and it's been unorganized, unresponsive, and more of a hindrance to the community than a help. It's obvious that their business model is to get in with developers and get a community under contract, then use every possible avenue to fee the HOA and it's vendors until the board of directors fires them. Our contract actually reads that CASI gets a 10% cut on any projects undertaken by the HOA in excess of $3000. For what? The two reps we have had have NO knowledge of our covenants or by-laws and make no effort to enforce them. CASI is a highway robbery scheme procured by this national company making relationships with developers. Fire them as soon as your contract allows.

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CAIS has generally been unresponsive to the community needs.  The company seems to focus on collection of HOA dues rather then fulfilling it's function which is to manage and enforce HOA requirements.  Like most HOAs there are requirements that need to be followed and met.  These requirements are generally recorded with the county government and may include documents such as by-laws and covenants, conditions and restrictions.  CAIS does not seem to operate by the by-laws and covenants and certainly does not follow and enforce the conditions and restrictions.  This problem can be caused by either of two conditions.  Either it is not doing the required inspections and responses to community complaints or it is doing the inspections and not enforcing the covenants and restrictions.  Come out to Keystone, located in Greenfield on East Mckenzie Road and J.C. Phelps and you will see things such as poorly maintained properties, poorly maintained lawns, poorly maintained common areas, un-permitted homeowner architectural changes, city ordinance violations, etc.  The list above does not include the lack of inspections on architectural changes to ensure that those changes met the conditions of the covenants.

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Still currently servicing my community account.

Unfortunately, when you move into a HOA controlled neighborhood, you may have to deal with a Property Management Group. Community Association Services of Indiana is the provider of choice for my HOA. I have interacted with them on four separate instances ranging from simple admin requests to applications to change my property. Each interaction has placed the burden of tracking and getting updates on me, the client.

 The community manager responsible is unorganized and disingenuous in her approach to business.  My frustration level with their incompetence has grown over two years.

1st instance, request for HOA documents took three weeks and as many emails from me to get a response.

2nd instance, request for architectural change was submitted and I was not notified of approval. Over a month had passed when I followed up.  The answer?  ?Oh, it?s approved.?

3rd instance, Notified CAS-I of a foreclosed home left with large amounts of the displaced family?s trash in the yard. Multiple emails to get a response.

The final and most recent occurrence began with an application to invest in a privacy fence for my yard.  I followed the process, requested acknowledgement of submission (see #2). The manager (I use that term loosely) let me know I had an easement.  I responded, stating that I would have my property surveyed.   A week later, I emailed asking for an update and if they could ask the HOA board to expedite the approval as the contractor had an opening to do the work.  I got the ?managers? out of office reply. I forwarded the request to her assistant designated in the Out of Office. I received no reply.

 2-3 days later I asked again. (Two weeks after the application submission) The assistant responded that the board had some questions, I responded (redrawing the fence line because of the aforementioned easement).  Several emails later, it was apparent that the ?manager? had gone on vacation and my application had sat on her desk for two weeks.

 I called her only to be met with a host of excuses, each of which I shot down as untrue. She even made up a fictitious phone call conversation.  At one point, I re-addressed my request to expedite it and she responded with ?that?s not my problem.?  Finally after multiple emails the manager indicated she had not submitted the application as she deemed it would be denied (completely out of her realm of responsibility). Surely that is the role of the HOA board; at least let my neighbors see the application when it is submitted.  Additionally the covenants and HOA do not have legal planning permission input ? to even comment on easements.

 A call to the president of CAS and I resolved the issues in about 4 hours. It truly amazes me how bad the service is and I hope the senior management introduces process to remove the inherent incompetent management of simple requests.

Update - to the response. This company WAS NOT waiting on anything from me to submit the application. Not only is the assertion untrue, but symptomatic of the issue.