Andy Oncall

This was a disaster. First--the positives. Bob, the owner, was always a pleasure to deal with through the long painful project, and fully acknowledged his workers' extraorindary shoddy work, failure to show up, etc. He treated my wife an I with respect and didn't duck the problems. The negatives really outweighed the positives. We had a list of things to be done, and were intially told it would be done in a week or two. As we went along, we added some additional items, but it took about 2 months to get everything completed. Instead of having 1 or 2 guys to deal with who knew us and our house and our issues, we had a revolving door of new handymen every week as one after another got called away to other jobs, or failed to show up when promised, necessitating frustrating calls to the owner from us. Work had to be done, redone when it was obviously done carelessly (as the owner agreed), and redone third and fourth times. For just a couple examples, doors were hung incorrectly, paint on the trim was uneven, not done, etc. The drain cut-out in the ceramic tile replacement was done incorrectly and had to be replaced. The price would have been OK if they had done a quality job the first time and gotten it done efficiently. Bob agreed to give a modest discount, but I just can't recommend them based on this experience. Maybe they'd do better with a small discrete job.

Work went relatively well. Workman was responsive to our needs. However, job lasted much longer than originally stated. We expected job to be completed in 1 week and it took 3 weeks. I got the feeling at the end that the workman had already started on another project which dragged ours out longer. He sometimes didn't show up until afternoon, but then wanted to work on Saturday, which cut into our weekend time. Some work details near the end of the job seemed rushed and were of lesser quality than work done at the beginning of the project. Workman went above and beyond in that he looked for difficult-to-find parts on his own time. Workman was completely trustworthy, respectful, and always left the work area as clean as could be. I would rate his Professionalism an A minus. The franchise owner was disorganized. The workman did not have the current contract in hand when he came to start the work and was unaware that we had made changes to the original contract with the franchise owner. We had to ask the franchise owner several times for the lien waiver. Also the franchise owner asked me for an interim payment (outside of contract agreement) because he was having cash flow problems. Professionalism for franchise owner is listed above as a C.

No one from Andy Oncall ever returned my phone call.

They were right on time, and above and beyond what I needed. I definitely recommend them to anyone!

I have called in service provider for an estimate for 5 items. Agreed with pricing on 2 items (Wood Rotting, Carpet Streching) $225.00. Called them several times to confirm our appointment on 29-JU-2013. After confirming appointment on email service provider didn't showed up. I am very disappointed with the service provider and their lack of professionalism.

It was a very poor business experience.

Very impressed with responsiveness. When I called, the phone was answered. An appointment was set up for a few days later to evaluate the list of fix-its. Unfortunately, the handyman assigned to come out didn't show at that appointment. When he was 20 minutes late, I called Andy-on-call and Bob the owner came out within 15 minutes for the assessment. A new handyman was assigned; he came out a couple days later and took care of the entire list over a few visits. Each time he was courteous, responsive, cleaned up after himself, and kept us informed as to progress, when he was coming back, and what else needed to happen.

Very responsive. Great workmanship!

He never showed up. He was supposed to be at my house at 7:30 to start the job, I waited until 9:30 when I told Bob to forget it. I went in to work late waiting for this guy. Very unprofessional and disrespectful of my time. Not behavior typical of somebody I would trust in my home.

it went very well. He did exactly what was stated in the quote.

Was able to make appointment quickly Worker arrived on time Worker completed work and explained along the way Worker clean up after the work Process went well

Bob called me back right away and set up an appointment. Johnny showed up for the appointment as scheduled and really dug into what was needed looking under deck and structure to understand how to fix. Came up with good design and solution and provided estimate on the spot. I approved the estimate on a Friday and Johnny was here on Monday to start the work. Unfortunately JULIE did not show up yet but instead of leaving Johnny and his crew knocked out everything they could without having to dig. Once JULIE did show up, Johnny was back the next day and completed the job. Very clean and did a real nice job in an odd situation and what they had to work with as I did not want deck replaced. Very pleased and will call again!

He came and looked at my project. He said he would send me an estimate but never did.

The painting went well overall but we never knew when they would be here to work or how long they would be here. It took over a week to finish and the cost was over what we figured. The front door cost more to put in than we paid for the doors. We had a contract for the painting which was fine. When we asked to replace the fan and install a new door we never got a price until it was all done. We had a price of $270 for installing the doors but when it got added up were charged over $500 more for installation. So be sure to get a cost before you get the work done.

QUICK RESPONSE TO OUR INITIAL INQUIRY. VERY PROFESSIONAL WHILE GIVING THE ESTIMATE. ON THE DAY THAT THE WORK WAS TO BE DONE, THE WORKMAN HAD A FAMILY EMERGENCY. THE COMPANY QUICKLY RESCHEDULED ANOTHER WORKMAN TO DO THE JOB. WE WERE HAPPY WITH THE WORK DONE.

He called me often to update on when he'd arrive with the new faucet, other parts needed for tub work. Meticulous workmanship overall.

Bob Steinmetz is a good salesman. He seemed to know what he was doing and could get the job done. He was easy to call to arrange for an estimate and his workers were prompt to get to the job site. The work they said would be done, was not (no flashing added). They came and only added caulk. It is hard to know exactly where a roof leaks. I get that. What bothers us most is the lack of response to problems with the work performed. Any communication at all would have helped. Particularly helpful would have been an explanation of why no flashing was done as written up in the contract.

Overall, my experience with Andy Oncall was fantastic. I called and spoke with Bob on Saturday and he told me that they could come out over the weekend and do the work. We scheduled an appt for 9a on Sunday morning. Well, no one showed up on Sunday and I was able to get a hold of Bob around 10:30 and he apologized and promised to get someone out to me. Dan got to the house about 12:30p and was very knowledgeable. I'm a first time homeowner so there are a lot of things that I don't know about. He got my sink replace in an incredibly tight space and as it happens, the realtor had sent a plumber out to check out another issue and Dan actually knew more than the plumber. Especially since the plumber inadvertently turned off the water leading into the house from the water softener. Dan was quick and had a great personality. Would definitely hire again! Thanks guys!

Called to make an appointment for replacing a toilet and clearing the drain for my washing mcahine. They took all of my information, asked questions regarding the work to be done, told me someonw would call with an estimate and that they would be out to me in 2 days. Never heard from them, no one showed up for the appointment.

I was really impressed with the guy who did the job. They knew what they were doing and how to get it done. I was very happy with them and would call them again if I need something else done.

Met him at a trade show. He told me he could have the stove picked-up the next day. I said it would require two people. He said no problem. Did not call my house, had to track his delivery man down who told me he couldn't move the stove by himself. He would have to do it later in the week. I was very disappointed with the lack of communication between Mike and his worker and me as well. My friend was doing me a favor by giving me the stove since his kitchen was being redone and he wanted the old one out. I cancelled my request with Jack of all Trades. Met him at a trade show. He told me he could have the stove picked-up the next day. I said it would require two people. He said no problem. Did not call my house, had to track his delivery man down who told me he couldn't move the stove by himself. He would have to do it later in the week. I was very disappointed with the lack of communication between Mike and his worker and me as well. My friend was doing me a favor by giving me the stove since his kitchen was being redone and he wanted the old one out. I cancelled my request with Jack of all Trades.

Appointment was at 4pm. He showed up at 3:55. Polite, honest, and professional. Stayed until all work was completed to our satisfaction. Answered many questions we had on other stand by projects. Cleaned up and left things as they were before arriving. We will have Andy back soon for backlog of remaining projects.

They didn't even bother returning my call. I needed someone to do small miscellaneous jobs, including painting a small closet, fixing a door handle, and hanging various hooks throughout the house and garage. I assume the job wasn't big enough for them. Too bad, because I'm looking for someone to do bigger jobs in the future. In the future, if I see one comment about how they didn't return a call, I'll just keep looking. They just wasted my time.

Very well. We needed someone to do the work within a week and we had a bid, a quote and a completed job in about 3 days. The actual work took less than an afternoon. We have bids for them on other projects that are very good, and we will definitely consider them when we're ready to move ahead.

They did really well and I have no complaints about them. They did the work fine and quick. They also gave a couple of dollars less than the original quote.