Montway Auto Transport

"Hello, we're sorry to hear that your experience has not met your expectations. We invite you to contact us at [email protected], so we may discuss your specific personal experience with Montway. Thank you."

"Hello [Member Name Removed], we apologize for the inconvenience. Unfortunately, the driver was delayed due to mechanical. We can see that our team has been in contact with you providing status and information and that the vehicles have been delivered. If you have any questions or there is anything we can assist with, please let us know."

"Hello [Member Name Removed], Montway truly appreciates you taking the time to submit a review about your experience. Please know your feedback is taken very seriously. We welcome any recommendations that help to improve the quality of our services for our customers. We are a licensed broker and a licensed motor carrier as stated on our website. In the event that our carrier division is not operating your route, we will assign your vehicle to one of our carriers in our network. Our Compliance Team makes sure that all of our carriers have the valid insurance and active permits needed prior to assigning any vehicle to them. We also offer mediation assistance should you encounter any issues with the carrier. The typical transit time for this route is 7-9 days from pickup. Your vehicle was picked up 12/14 and delivered 12/24 in CA. Travel time can vary for any number of reasons, many beyond the trucker themselves control. We allow up to a couple days of leniency due to this. Montway most certainly apologizes for the inconveniences. We care about our customers and try to provide the best service possible. If there is anything else we can assist you with please let us know as we'd be glad to help."

"Hello [Member Name Removed], thanks for letting us know how we did. We always love to hear back from our customers once their vehicles have been delivered. We hope you think of Montway again if you ever need a vehicle shipped."

"Thanks for you review [Member Name Removed]! We hope to assist you again in the future!"

"We regret to learn of the shipper's dissatisfaction with the service they received. After further review of this order, the shipper's/designate's signature is applied at delivery, without damages notated in the presence of the driver. A signature was applied directly below a statement indicating, "The Customer/Consignee hereby acknowledges and represents that he or she has received this vehicle in the same condition as it had previously been delivered to the Transporter except as noted above and hereby released the Broker and Transporter from any claims for damage to the Vehicle." Secondly, the damage was reported after delivery - The vehicle has been out of the carrier's possession and it cannot be determined whether the damage found is attributed to transport as the vehicle was documented to have been received in good condition without any damages found. We definitely apologize for your experience; however, Montway does not makeup industry rules as we are governed by USDOT regulation. By way of Federal Law via the Carmack Amendment to the Interstate Commerce act, terms of transport, including damages, are dictated; therefore we have no control over that aspect. We understand that shipping a vehicle is not common for most, so we understand the reviewer's frustrations and apologize for any inconveniences they experienced."

"Thank you so much for your review! We work really hard to offer the best service possible, so I am happy to see that reflected on your transport. We look forward to assiting you in the future as well!"

"Thanks for your review! We hope to assist you again in the future!"

"Thanks for your review! We look forward to assisting your family and friends that you send our way! Thanks again for choosing Montway!"

"Thanks for your review! We are happy to hear that the carrier assigned to your vehicle was professional and courteous. We hope to assist you again in the future!"

"Thanks for your review! We are happy to hear that you are satisfied with our services. We apologize for the small delay, as always, in the auto transportation industry all dates are estimated and not guaranteed. We hope to help you again in the future if you are ever in the need of auto transport again ."

"We appreciate you sharing your experience. We regret to learn that you were unsatisfied with the service received with the transport of your vehicle.Please note Montway dates are estimated and not guaranteed. We do ask for 1 to [Member Information Removed] business day pickup window from the first available date. This information is provided at the time of booking, listed on our website and all email communications.We understand that most of our customers have time restraints and although we do our very best to make accommodations we cannot guarantee dates. Unfortunately, we can not control the different factors they may encounter during transit. Records show your order was created on 3/30/17 with a first available date of 6/9/17.We understand that you booked your order in advance but carriers do not schedule vehicles that far ahead as they can not predict what will happen along the way per the many factors causing delays( traffic delays/detours, weather delays, mandatory rest stops, weight station check-ups, truck breakdowns, driver's health issues, etc). Placing an order weeks ahead of time may seem helpful, however in the auto transport industry, schedules are not pre-made that far in advance, as availability fluctuates daily, as well as pricing. On 6/16/17(6th business day) you were assigned a carrier company and were informed of the estimated pick up and delivery dates. In the event, a customer is not available to release or accept their vehicle we do request you to find a designated person at least 18 years of age to take your place. In regards to the door to door, we do apologize as carrier trucks are enormous drivers do the best they can to get as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Further information about our door to door policy can be found on our website. We ask that every customer and/or potential customer please take the time and review all information on our website to ensure they completely understand our terms prior to booking. We have shared your review with the assigned carrier company as well as our staff. Records show a member of our team reached out to you 7/11/17 in regards to your concerns as we would love the opportunity to make things right. We do ask shall there are any further questions/concerns that you please contact us directly as we would be more than happy to assist you. We thank you for your time and consideration."

"Hello, We do apologize but we are unable to find a transport that was completed on 6/23/2017. We did, however, find your auto transport that was completed on 02/02/2017. After our team reviewed your order it seems that we were never contacted by you to make us aware that there was an issue with the transport. We are terribly sorry to hear of this, and we thank you for informing us of the damage. Damage is not common and we are sorry to learn that you encountered this several months ago. We have an in-house Claims department that provides assistance. As well as detailed steps and documentation for filing a formal insurance claim. We ask that the customer contact us directly for further questions/concerns, Thank you."

"Thank you very much for your feedback! We will forward it over to the owner operator that assisted with the transport of your vehicle. Please feel free to recommend us to your friends and loved ones!"

"Thanks so much for your review, we are always glad to hear from our happy customers! We look forward to servicing you in the future or any of your friends and family!"

"Hello [Member Name Removed] and thank you for your review. We are happy to hear that you had a pleasant experience. We apologize for the condition that your vehicle arrived in, such damage is not common and we are sorry to learn that you encountered this. We care about our customers and try to provide the best service possible. We are glad to hear you were still pleased with the service received. We thank you for your time and kind consideration. We will share this review with the owner-operator who faciliatated your vehicles transport so that we make sure an improvement in quality is made."

"Thank you very much for your review. We always love to hear from our happy customers and know that your expectations were met. We hope to help you and your close ones on your next auto transport!"