Lowe's

unknown

Darren showed up 10 minutes early. He quickly assessed the situation, knew what was needed to complete the job. He had to add 2 pieces of brick mold so the door would fit right. 1-1/2 hours later I had a beautiful new Larson storm door installed.

Didn't hear from Lowes for a long time and the date for the install turned out to be about 6 -7 weeks after placing the order. When it actually came time for the install another set of guys showed up for the install. Lowes subcontracted to an outside firm to do the install and since they were too busy to do my install they subcontracted to yet a third company.
I wondered how many different sets of people were going to get involved. But the final set of guys (that actually did the install) were prompt, clean and did a nice job.
Normally I deal only with the company doing the job. I don't want to chase after multiple people if there is a problem. This process created four contacts should I have a problem. Next time I'll get a better understanding about what parts of the job are farmed out to independent contractors.

Purchased replacement carpets for a 15x15 TV Room from Lowe's and they scheduled the installer. The cost was average as was the quality of the carpet. The carpet needed to be carried about 50 feet from the font door of my house to the room requiring the carpet. This room was on the first floor of our house. It was damp and rainy the day of installation and I had just got all of my floors and carpets cleaned the day before the day of installation. When installer came I asked him to remove his shoes so that the floors/carpets would not be marred by his footprints as he came in. However he refused to install the carpet if he had to remove his shoes. I pleaded with him but he was very adomate that he would not do that because it took too much time and he was behind schedule. With this I cancelled the installation and went back to Lowe's for a refund. They were very apologetic and rescheduled the installation with another installer. The also credited me with the labor to install the carpet for my time and trouble. I was appreciative of that however the whole experience was very customer unfriendly and I will NEVER use Lowes again for any installation.

The price was $1000-$3000 less than other Angie's list door resources. Lowes had exactly the Pella door we wanted, their contractor, Band L Supply, measured before ordering, make sure the appropriate door was ordered, and did an excellent job with installation. I would not hesitate using Lowes and their contractor again. The other estimates, from Angie's list top rated services, were much higher for exactly the same product.

Their prices are comparable. They have a cleaner environment than the Home Depot.

DON'T USE US MARBLE!!!!!!!!!

Waste of time and energy

The sub-contractor who installed the blinds did a great job. However, Lowe's didn't explain to me that the vertical blinds I purchased could be noisy if I left the window open, and I felt that they should have told me this in the beginning. Furthermore, I didn't receive a 20% discount that I had been promised.

Shemek in the sales dept. was quite knowledgeable and helpful. Very happy with the Stainmaster carpet. Installation tech arrived right on time when he was supposed to and worked very hard over 2 days. We wouldn't hesitate to use them again. Very satisfied.

Our interaction went fine. Everything was good. They did a good job and it was quite beautiful. We have used them before and we will use them in future.

Okay, they did a good job of getting me the tile that I wanted.

They moved the furniture out of the bedroom, living room and hallway when they came to work. They did a great job even though they had to work around our schedules.

Overall excellent experience. Robin guided us through the selection process, providing clear and complete descriptions of our options as well as their pros and cons. After our order had been submitted to the factory, we decided to make a change. Robin patiently re-did the complete order and resubmitted it. Later after we left, she contacted the vendor to insure the change was handled properly. Work had already started on our order and the vendor was reluctant to accept the change. Robin worked with them to get the change made, as well as minimizing any slippage to the delivery schedule, and the blinds were delivered on time. Along the way, she called us to update us on our order status.

Our overall experience was excellent, from the initial contacts with Roger at Lowe's, through installation by their contractor (Simply Stone), and finally the follow-up by Lowe's to confirm our satisfaction. Roger guided us through the design, selection, and ordering process, providing numerous valuable suggestions. He provided us an accurate preliminary estimate of the cost. The work then passed to Simply Stone to make actual measurements and then fabricate and install. The work was all done very well, on time, and with no surprises. They even suggested some enhancements to our plans, which we loved (removing a wall and changing to a bar-type counter which added much usable space as well as significantly opening up our space). The installation crew was on time, friendly, did a good job, and cleaned up well. Throughout the process and after completion, we received calls from Lowe's to confirm our satisfaction.

OVERALL, THE CUSTOMER SERVICE IS LACKING. I HAD TO WAIT AT THE PAINT DESK FOR OVER 10 MINUTES BEFORE SOME CAME TO MIX MY PAINT. THIS IS EVEN AFTER I WENT TO THE CUSTOMER SERVICE DESK FOR THE STORE AND REQUESTED ASSISTANCE TWICE. CLOSE TO HOME, BUT ONLY GO THERE IF YOU DONT NEED ANY ASSISTANCE.

THEIR SELECTION OF FLOORING WAS GREAT, BUT THEY DID HAVE TO ORDER THE PRODUCT. NOT BAD. BUT THEY DID NOT TELL US WE NEEDED TO ORDER THE MASTIC AS WELL. SO AFTER 2 WEEKS OF RUNNING AROUND AND WAITING FOR THE PRODUCT TO ARRIVE, WE FINALLY GOT OUR FLOOR IN. IT DOES LOOK GREAT.

IN GENERAL, I FIND THAT LOWE'S NEEDS MORE STAFF, SINCE IT IS OFTEN HARD TO FIND HELP IN THE STORE. HOWEVER, THE HELP IS USUALLY GOOD ONCE YOU FIND IT. THEIR PRICES ARE SOMETIMES HIGHER THAN MENARD'S. WE DID LIKE THE SELECTION OF CARPETING, HOWEVER, AND THE PRICE AND QUALITY FOR THAT WAS BETTER THAN EITHER HOME DEPOT OR MENARD'S.

SALESPERSON WAS VERY KNOWLEDGEABLE AND RECOMMENDED CARPET BASED ON INTENDED USAGE AND NOT BY PRICE. INSTALLER WAS 2 HOURS LATE BUT STILL MANAGED TO COMPLETE THE JOB SAME DAY. THEY MOVED ALL OF THE FURNITURE AND REPLACED IT AFTER INSTALLING THE NEW CARPET. OLD CARPET AND PAD WAS REMOVED AND THEY VACUUMED BEFORE LEAVING. THE LEAD INSTALLER DISCUSSED CARE OF THE CARPET WITH US WHEN THE JOB WAS DONE. WE LOVE OUR NEW CARPET.

ROGER IN THE CABINET DEPARTMENT DOES AN EXCELLENT JOB. HE IS VERY KNOWLEDGEABLE OF THE PRODUCTS AND INSTALLATION REQUIREMENTS. HE IS ALSO PAYS CLOSE ATTENTION TO DETAIL, IN TERMS OF PLACING ORDERS, TROUBLESHOOTING, ARRANGING DELIVERIES AND INSTALLATION, ETC. HE HAS EVEN CALLED US FROM HOME TO INFORM US OF PROGRESS. I WOULD HIGHLY RECOMMEND HIM.