Lowe's

Hardware & Home Improvement Stores, Flooring Sales and Installation, Carpet Sales and Installation,

About us

Additional DBA - Lowes Of St Charles Il. Store number - 1738.

Services we offer

Appliances, water heaters, compactors & disposers, floor care, air conditioners, bath tubs & showers, cabinets & countertops, ceiling fans, faucets, fixtures, flooring, interior doors, home decor, ladders, lumber, masonry, plumbing, electrical, fencing, gutters, decking, doors, outdoor power equipment, lighting, patio furniture, windows, play equipment & accessories.


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.320 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
20%
3
15%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.4
value
4.3
professionalism
4.7
responsiveness
4.5
punctuality
4.7
Showing 1-20 of 20 reviews

Barbara P.
06/2014
5.0
doors, home improvement stores
  + 0 more
unknown
Description of Work: Purchased Carpeting and had installed. Plan to have more rooms done. Very pleased.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Daniel S.
03/2014
5.0
doors, home improvement stores
  + 0 more
Darren showed up 10 minutes early. He quickly assessed the situation, knew what was needed to complete the job. He had to add 2 pieces of brick mold so the door would fit right. 1-1/2 hours later I had a beautiful new Larson storm door installed.
Description of Work: I had the Lowes install department handle installing a replacement storm door after a failed attempt by me. The cost includes an additional $30.00 for him to supply and install 2 pieces of brick mold for the door to fit properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$127

Duane O.
02/2014
3.0
home improvement stores
  + -1 more
Didn't hear from Lowes for a long time and the date for the install turned out to be about 6 -7 weeks after placing the order. When it actually came time for the install another set of guys showed up for the install. Lowes subcontracted to an outside firm to do the install and since they were too busy to do my install they subcontracted to yet a third company. I wondered how many different sets of people were going to get involved. But the final set of guys (that actually did the install) were prompt, clean and did a nice job. Normally I deal only with the company doing the job. I don't want to chase after multiple people if there is a problem. This process created four contacts should I have a problem. Next time I'll get a better understanding about what parts of the job are farmed out to independent contractors.
Description of Work: Sale on Pella windows at Lowes, we contacted Lowes for an estimate. They promptly came out, and showed me the different types/grades of windows. We settled on the unit we wanted. Week later the salesman brought out another guy that checked the measurements (I was told he was going to do the actual install). At that time I was told the lead time for the install was about 21 days.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$3,000

Ed M.
07/2013
1.0
carpet installation, flooring contractor
  + 0 more
Purchased replacement carpets for a 15x15 TV Room from Lowe's and they scheduled the installer. The cost was average as was the quality of the carpet. The carpet needed to be carried about 50 feet from the font door of my house to the room requiring the carpet. This room was on the first floor of our house. It was damp and rainy the day of installation and I had just got all of my floors and carpets cleaned the day before the day of installation. When installer came I asked him to remove his shoes so that the floors/carpets would not be marred by his footprints as he came in. However he refused to install the carpet if he had to remove his shoes. I pleaded with him but he was very adomate that he would not do that because it took too much time and he was behind schedule. With this I cancelled the installation and went back to Lowe's for a refund. They were very apologetic and rescheduled the installation with another installer. The also credited me with the labor to install the carpet for my time and trouble. I was appreciative of that however the whole experience was very customer unfriendly and I will NEVER use Lowes again for any installation.
Description of Work: Carpet Installation

Rating CategoryRating out of 5
quality
3.0
value
4.0
responsiveness
3.0
punctuality
3.0

$650

Janine S.
06/2013
5.0
home improvement stores
  + -1 more
The price was $1000-$3000 less than other Angie's list door resources. Lowes had exactly the Pella door we wanted, their contractor, Band L Supply, measured before ordering, make sure the appropriate door was ordered, and did an excellent job with installation. I would not hesitate using Lowes and their contractor again. The other estimates, from Angie's list top rated services, were much higher for exactly the same product.
Description of Work: Replaced a back door slider with Pella French door and screen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,100

Philip M.
05/2013
4.0
home improvement stores
  + -1 more
Their prices are comparable. They have a cleaner environment than the Home Depot.
Description of Work: I used Lowe's for hardware and home improvement needs.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Larry C.
05/2013
1.0
home improvement stores
  + -1 more
DON'T USE US MARBLE!!!!!!!!!
Description of Work: Ordered a vanity from Lowes made by US Marble. It came defective. No rep was available to see it for several weeks but the company assured us that buffing was the way to solve the problem. When they finally came out and buffed it, our finish problem still existed. We were told that they would replace it but since it was already installed, that was not an option. Therefore they offered us $75 compensation for a $1500 vanity top. Our lawyer is now involved and we have not yet heard from the company.

Rating CategoryRating out of 5
quality
1.0
punctuality
3.0

$1,500

Michael C.
12/2012
3.0
plumbing
  + -1 more
Waste of time and energy
Description of Work: We were ready to buy a hot water recirculator, but did not want to install ourselves. Lowes said they could arrange installation but the people in the store had no idea who would do it or what it would cost. They could not even find the right phone number to call. Spent about 30 minutes calling various departments - with multiple transfers - before finding the right department. After that I got stuck in the voice mail game with them. It took close to a week before we finally connected. When I finally did connect with someone who knew what he was talking about, I got an honest, but less than anticipated response. He said he was very familiar with the unit, and knows it is not too easy for an amateur to install - but they did not help with or arrange installation for it. I then suggested he should try to arrange having the stores remove the sign suggesting they can install, and make the sales staff aware too. Its just part of the bureaucracy of dealing with the big chain stores

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0

Yes, I recommend this pro

RUTH H.
11/2012
4.0
window treatments
  + -1 more
The sub-contractor who installed the blinds did a great job. However, Lowe's didn't explain to me that the vertical blinds I purchased could be noisy if I left the window open, and I felt that they should have told me this in the beginning. Furthermore, I didn't receive a 20% discount that I had been promised.
Description of Work: I purchased some blinds from them.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,500

Jill K.
09/2012
5.0
carpet installation
  + -1 more
Shemek in the sales dept. was quite knowledgeable and helpful. Very happy with the Stainmaster carpet. Installation tech arrived right on time when he was supposed to and worked very hard over 2 days. We wouldn't hesitate to use them again. Very satisfied.
Description of Work: Shemek in the sales dept was quite knowledgeable and helpful. Very happy with the Stainmaster carpet. Installation tech arrived right on time when he was supposed to and worked very hard over 2 days. We wouldn't hesitate to use them again. Very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Ruth R.
02/2011
5.0
flooring contractor, hardwood floor
  + 0 more
Our interaction went fine. Everything was good. They did a good job and it was quite beautiful. We have used them before and we will use them in future.
Description of Work: We had bamboo flooring bought and laid by Lowe's and they came out last month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Bruce R.
01/2011
5.0
flooring contractor
  + -1 more
Okay, they did a good job of getting me the tile that I wanted.
Description of Work: I simply ordered some custom tile, they did get it for me and the staff was helpful.

Rating CategoryRating out of 5
quality
5.0
value
4.0

Yes, I recommend this pro
$200

Brock M.
12/2008
5.0
carpet installation
  + -1 more
They moved the furniture out of the bedroom, living room and hallway when they came to work. They did a great job even though they had to work around our schedules.
Description of Work: We bought carpet for three areas and they bought it out and installed it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Roger V.
01/2006
5.0
window treatments
  + -1 more
Overall excellent experience. Robin guided us through the selection process, providing clear and complete descriptions of our options as well as their pros and cons. After our order had been submitted to the factory, we decided to make a change. Robin patiently re-did the complete order and resubmitted it. Later after we left, she contacted the vendor to insure the change was handled properly. Work had already started on our order and the vendor was reluctant to accept the change. Robin worked with them to get the change made, as well as minimizing any slippage to the delivery schedule, and the blinds were delivered on time. Along the way, she called us to update us on our order status.
Description of Work: Provided window treatments for condo (Levelor honeycomb blinds).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Roger V.
01/2006
5.0
countertops
  + -1 more
Our overall experience was excellent, from the initial contacts with Roger at Lowe's, through installation by their contractor (Simply Stone), and finally the follow-up by Lowe's to confirm our satisfaction. Roger guided us through the design, selection, and ordering process, providing numerous valuable suggestions. He provided us an accurate preliminary estimate of the cost. The work then passed to Simply Stone to make actual measurements and then fabricate and install. The work was all done very well, on time, and with no surprises. They even suggested some enhancements to our plans, which we loved (removing a wall and changing to a bar-type counter which added much usable space as well as significantly opening up our space). The installation crew was on time, friendly, did a good job, and cleaned up well. Throughout the process and after completion, we received calls from Lowe's to confirm our satisfaction.
Description of Work: Fabrication and installation of granite countertops.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

DONALD & KIM W.
04/2005
3.0
home improvement stores
  + -1 more
OVERALL, THE CUSTOMER SERVICE IS LACKING. I HAD TO WAIT AT THE PAINT DESK FOR OVER 10 MINUTES BEFORE SOME CAME TO MIX MY PAINT. THIS IS EVEN AFTER I WENT TO THE CUSTOMER SERVICE DESK FOR THE STORE AND REQUESTED ASSISTANCE TWICE. CLOSE TO HOME, BUT ONLY GO THERE IF YOU DONT NEED ANY ASSISTANCE.
Description of Work: WE HAVE BEEN TO THIS LOWES STORE MULTIPLE TIMES. THE MOST RECENT WAS FOR THE PURCHASE OF TWO GALLONS OF PAINT.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0

Yes, I recommend this pro
$45

CHARLI J.
03/2005
4.0
flooring contractor
  + -1 more
THEIR SELECTION OF FLOORING WAS GREAT, BUT THEY DID HAVE TO ORDER THE PRODUCT. NOT BAD. BUT THEY DID NOT TELL US WE NEEDED TO ORDER THE MASTIC AS WELL. SO AFTER 2 WEEKS OF RUNNING AROUND AND WAITING FOR THE PRODUCT TO ARRIVE, WE FINALLY GOT OUR FLOOR IN. IT DOES LOOK GREAT.
Description of Work: WE REPLACED THE LINOLEUM FLOORING IN THE BATHROOM.

Rating CategoryRating out of 5
value
5.0
professionalism
3.0
responsiveness
3.0

Yes, I recommend this pro
$500

VICKY M.
03/2005
4.0
home improvement stores
  + -1 more
IN GENERAL, I FIND THAT LOWE'S NEEDS MORE STAFF, SINCE IT IS OFTEN HARD TO FIND HELP IN THE STORE. HOWEVER, THE HELP IS USUALLY GOOD ONCE YOU FIND IT. THEIR PRICES ARE SOMETIMES HIGHER THAN MENARD'S. WE DID LIKE THE SELECTION OF CARPETING, HOWEVER, AND THE PRICE AND QUALITY FOR THAT WAS BETTER THAN EITHER HOME DEPOT OR MENARD'S.
Description of Work: I AM ACTUALLY REPORTING ON THE LOWE'S ON TOUHY AVE. IN LINCOLNWOOD, IL, BUT IT DOES NOT APPEAR IN YOUR LIST. WE HAD STOCK CARPETING INSTALLED IN TWO BASEMENT ROOMS, WITH PADDING. WE HAVE ALSO MADE MISCELLANEOUS PURCHASES THERE OVER THE PAST YEAR.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$750

KATHLEEN M.
03/2005
5.0
flooring contractor
  + -1 more
SALESPERSON WAS VERY KNOWLEDGEABLE AND RECOMMENDED CARPET BASED ON INTENDED USAGE AND NOT BY PRICE. INSTALLER WAS 2 HOURS LATE BUT STILL MANAGED TO COMPLETE THE JOB SAME DAY. THEY MOVED ALL OF THE FURNITURE AND REPLACED IT AFTER INSTALLING THE NEW CARPET. OLD CARPET AND PAD WAS REMOVED AND THEY VACUUMED BEFORE LEAVING. THE LEAD INSTALLER DISCUSSED CARE OF THE CARPET WITH US WHEN THE JOB WAS DONE. WE LOVE OUR NEW CARPET.
Description of Work: REPLACED CARPET IN 3 ROOMS, STAIRS AND HALLWAY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

CHRISTINA M.
02/2005
5.0
home remodeling
  + -1 more
ROGER IN THE CABINET DEPARTMENT DOES AN EXCELLENT JOB. HE IS VERY KNOWLEDGEABLE OF THE PRODUCTS AND INSTALLATION REQUIREMENTS. HE IS ALSO PAYS CLOSE ATTENTION TO DETAIL, IN TERMS OF PLACING ORDERS, TROUBLESHOOTING, ARRANGING DELIVERIES AND INSTALLATION, ETC. HE HAS EVEN CALLED US FROM HOME TO INFORM US OF PROGRESS. I WOULD HIGHLY RECOMMEND HIM.
Description of Work: DESIGNED, ORDERED, DELIVERED, AND INSTALLED KITCHEN CABINETS AND COUNTERTOPS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

    Contact information


    Service hours

    Sunday:
    8:00 AM - 8:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Doors,
    Window Treatments,
    Kitchen and Bath Remodeling,
    Plumbing,
    Hardwood Flooring Sales and Installation,
    Countertops and Backsplashes,
    Sunrooms and Patio Enclosures,
    Appliance Sales and Installation,
    Windows

    FAQ

    Lowe's is currently rated 4.3 overall out of 5.

    Sunday: 8:00 AM - 8:00 PM

    Monday: 6:00 AM - 10:00 PM

    Tuesday: 6:00 AM - 10:00 PM

    Wednesday: 6:00 AM - 10:00 PM

    Thursday: 6:00 AM - 10:00 PM

    Friday: 6:00 AM - 10:00 PM

    Saturday: 6:00 AM - 10:00 PM

    Lowe's accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Lowe's does not offer free project estimates.
    No, Lowe's does not offer eco-friendly accreditations.
    No, Lowe's does not offer a senior discount.
    No, Lowe's does not offer emergency services.
    No, Lowe's does not offer warranties.
    Lowe's offers the following services: Appliances, water heaters, compactors & disposers, floor care, air conditioners, bath tubs & showers, cabinets & countertops, ceiling fans, faucets, fixtures, flooring, interior doors, home decor, ladders, lumber, masonry, plumbing, electrical, fencing, gutters, decking, doors, outdoor power equipment, lighting, patio furniture, windows, play equipment & accessories.

    Contact information


    Service hours

    Sunday:
    8:00 AM - 8:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM