EuroMaids Inc
About us
FREE estimates and no travel charge. Euromaids provide complete set of cleaning supplies. With knowledge, experience and the highest industry standard of certification, Euromaids provides cleaning services you can rely on. The staff at Euromaids are committed to providing you with a reliable, trustworthy and highly trained house cleaners for each and every visit. Our house cleaning experts ensure that you receive a professional service whether you are a regular or one time customer. We provide quality maid service and unbeatable rates.
Business highlights
29 years of experience
Services we offer
House cleaning services. Carpet cleaning, chandelier cleaning and windows washing. In addition we offer at no extra charge Green Cleaning., commercial cleaning, new and post construction cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.262 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 23% | ||
| 6% | ||
| 5% | ||
| 6% |
Showing 1-25 of 62 reviews
PAIGE C.
Mar 2019
I don't know who or what has changed with this company over the last year, but I will never use their services again, solely based on the phone call that I just had. On a recent visit, the women simply did not do a good job. They were scheduled to come out today to re-do the work. They were able to come earlier than expected (huge plus), they were respectful, and did a far better job than before. Moments after they leave, I had missed 3 back to back calls from their office because I was in the washroom. One of the women came back in and asked for me to call. I said, "sure, no problem. Is something wrong?". She said that sure, but if I could please call them... Now, side note- I had not filled out the credit card authorization form previously because I wasn't happy with the work. Just before the women initially left my house, I had forwarded the form to my office staff and asked if they could fill it out and send it in. Cut to the phone call. The woman on the other end tells me that I need to pay because the card on file doesn't work. I explained, "I know. It is an old card, but my staff will be calling you with the new info". Two different times I'm put on hold without asking if I'm okay to be put on hold...just suddenly there was silence. Unprofessional, but okay. For very literally 5 minutes straight, the woman is speaking to me in a raised voice and an accusatory tone about how I need to pay them and that the card on file isn't working. I lost count of how many times I had to say, "I know that.. it is an old card. My office staff will call you with the new credit card information. ..what is the problem?" This turns into her demanding "what staff? what is your business name? what is the address? who will be calling?" Finally I started to have a very serious tone in my voice because how offensive can you be? I asked, "why do you need to know my company's address?" She goes off again and I said, "I run a company with 5-8 people in my office. I just sent the form to them maybe 5 minutes ago. They will call you with my company card as soon as they have a moment. I don't see what the problem is." To which she responds, "the problem is that we performed services that you need to pay for and the card that we have is not working. You need to pay with cash, credit, or check now, while we are there." There are few times where I have ever been so flabbergasted and offended. I finally told her, "I do not appreciate the accusatory way that you are speaking to me. You are treating me as if this is 5 months down the line and I'm outright refusing to pay, when I have told you from the beginning that my staff will call you with the information today... In no way, shape, or form did I say that I wasn't going to pay......" She upsettingly said, "when today? They need to call during the day." I told her in absolute amazement, "well they obviously aren't going to call at 1 in the morning... I will never use this company again based on this phone call alone." With an uncaring, almost challenging voice, even more raised than before, "OKAY. THAT IS FINE." I run a restoration company and recently started recommending them for cleanups. Dear god, I will never stop telling any company or homeowner this story. I just genuinely can not believe how I was just treated over the phone. I understand the importance of paying on time and making sure that you are paid on time. However, there is a right way and a wrong way to follow up and again, I never said that I wasn't going to pay. From the first response, I said every time that my staff will call you with the correct information and that I had JUST emailed them regarding it. And then you're going to challenge me on what my business is? Unreal.
Ryan D.
Nov 2017
..
Ryan D.
Nov 2017
They come every other week.
Nagesh A.
Mar 2017
Two people came for the service and took a couple hours.
Jimmy P.
Sep 2016
On August 1, 2016 Euro Maids cleaned our house. Upon walking into our basement (on August 1, 2016) we discovered a bleach stain on the carpet. The carpet was still wet and smelled like bleach. Immediately we contacted Euro Maids and they requested that I email a picture of the stain. After receiving the picture, a representative from Euro Maids contacted me and said that they would be sending someone out to inspect the damage the same day (August 1, 2016). Shortly thereafter a representative came by the house to see the damage. They apologized and said that someone would be reaching out to me the next day. Nobody contacted me, so I called them. I spoke to a lady who I believe is the owner. She apologized and told me that she would like to send someone out to see what they can do to fix the carpet. She also assured me that the carpet would be fixed to my satisfaction. She offered to send someone to "Cut a piece" of carpet from somewhere else the carpet is installed - I informed her that this would not work because there is no place to cut a piece of carpet as there are no closets anywhere in our basement that has carpet in it. She then offered to "Color" the carpet - to try and match the bleach stain with the carpet color. I told her that was also unacceptable. At this point I requested her insurance information. She told me that she did not want to go through her insurance because her rates would go up to much. She told me that she was going to replace the carpet out of her own pocket and sent someone out to the house to measure the carpet. I told her that I would still like her insurance information as the carpet cost would be way to much for her cover out of pocket - I estimated that the carpet would cost between $5,000 and $9,000. She said while it was a lot of money she would pay it out of pocket. I told her I didn't care who paid as long as my carpet was like it was before they spilled bleach on it. A gentlemen, came out to the house and measured the carpet. The following day I got a call from owner of Euro Maids stating that the cost was going to be too much and that she was now going to go through her insurance. I've now been dealing with EuroMaids insurance company for over a month now. They only want to pay me a small fraction of what it is going to cost to replace the carpet. At this point to looks like I will need to file lawsuit against them to settle this. Please consider this review when choosing a maid service. Very disappointed.
Margaret C.
Jun 2016
I had been using Euro-Maids for approximately seven months. I was always happy with the work provided. However, I have a serious issue with the company and the cleaning people that have been sent to my home. I addressed the issue with the company regarding my concerns and did not receive any type of resolution. There was a considerable amount of money missing from my son's bedroom and I requested that the company address the issue. I do not have other people in my home besides my children and myself. Additionally, my son is not old enough to go to the store and spend his money without supervision (he is only six). When I spoke with a representative for the company, I was told that they would not do anything unless I file a police report and it is not possible that their employees would do something like this because they go through background screening. I did not even receive an apology for the issue. I do understand that company's do not want to accept blame or say that their employees are wrong; however, there was not even any type of flexibility or acknowledgement of my concerns. Because of these reasons I would never recommend this company and they will no longer receive the guaranteed business that I provided twice a month.
Brigitte B.
Nov 2015
unknown
Ashley H.
Aug 2015
unknown
Julie M.
Jun 2015
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Vesna S.
Jan 2015
I've been using them for more than one year. They're professional, on time and you are secure. All maids are checked. Their pricing is the best. I compared them with other service in the area. They're cheaper two or three times than other services. They are registered secure and this means a lot. They're the best.
Response from EuroMaids Inc
"We would like to thank you for taking your time to provide a feedback. We will make sure will tell to crew that they are doing great job and will try to keep the same quality of service all the time."
ANDREW J.
Nov 2014
It was before I even got to find Angie's List. It's very good.
David E.
Oct 2013
Have used many times in the past. Always responsive, and friendly. Fast, efficient and most importantly, do a great job.
Response from EuroMaids Inc
"We are so happy to have you as a valued customer and look forward to your next cleaning. David Euromaids"
Myron W.
Sep 2013
Very thorough, and did everything asked! Even cleaned inside oven and Microwave!
Response from EuroMaids Inc
"At Euromaids we strive for perfection and the satisfaction of each of our valued customers. We are delighted to provide you with exceptional customer service. Thank you for your feedback and we look forward to scheduling your next cleaning."
Sharon K.
Jul 2013
Our team, composed of Ivan and Sarai, consistently do an excellent job for us.
We've found Euro Maids will accommodate our needs if we have to change our regular date or time, or if our regular date falls on a holiday. We receive a call in the week prior to our regularly scheduled appointment to confirm the time that they will arrive, and they are always on time.
There is nothing negative to say about Euro Maids or Ivan and Sarai - I can recommend them highly.
We've found Euro Maids will accommodate our needs if we have to change our regular date or time, or if our regular date falls on a holiday. We receive a call in the week prior to our regularly scheduled appointment to confirm the time that they will arrive, and they are always on time.
There is nothing negative to say about Euro Maids or Ivan and Sarai - I can recommend them highly.
Response from EuroMaids Inc
"Our teams are specially trained and eager to provide excellent cleaning services. Our friendly staff is here to help you every step of the way. Thank you for your feedback and we look forward to hearing from you soon."
Meredith W.
Jun 2013
I have used them on and off for several years. The problem to me is inconsistency of who comes. Some are good and thorough; some not. With the last couple of employees, we found him in our master bedroom, laying on our couch feet up while his partner scrubbed away downstairs. He did a lousy job in the bathroom and told us right off the bat he had been in construction. I have been trying awhile to find employees who are good that we can have consistently on a monthly basis, but they can't promise we can have the same people. They are fairly flexible with scheduling as I try to do it the same day/month so I can work from home that day. Are good with pets consistently.
Response from EuroMaids Inc
"Hi [member name removed], My name is David I am with Euromaids and I am taking over our Angie’s List account. It has been quite some time since your post and there was no response for you. First of all I am sincerely sorry for the service you received and especially not receiving a response from one of our representatives. The reason being for this long period of time was that our profile with Angies was confiscated by an ex employee. We now have full access and doing our best to respond to our clients. I deeply apologize for the cleaning service you received that day. I want to do anything to show you that we are a dedicated team and devoted to your satisfaction. Euromaids would like to show their sincere apologies and prove to you that we are worth the A grade on Angie’s. We would like to offer you a complimentary cleaning service with our top cleaning crew to show our determination to customer service and detail. In return all we would like to ask is a good review on Angie’s list. We would greatly appreciate proving to you that our company deserves another chance. Thank you so much and I look forward to hearing from you. David Euromaids 630 737 1080"
Marianne T.
Jan 2013
I called Euromaids for a deep clean of my house prior to moving in. They were very responsive as I called them for same day service. Two cleaners came promptly to my home and proceeded to do a very good, thorough job. They were polite and worked very hard. I was very happy with the work performed and their professionalism.
I would recommend them and will use again.
I would recommend them and will use again.
SARA H.
Jan 2013
The price included the tip. It is a thorough cleaning that includes dusting and thoroughly cleaning the kitchen and baths and showers and toilets. They vacuum and dust everywhere and get rid of spider webs and things in the corners of the ceilings. They were here for about 2 1/2 hours. Each time it is usually a different set of people. The office coordinators are very friendly. Margaret and Barbara are very professional and very accommodating. Their teams always show up on time. I've had several different sets of people come and there was one that I would probably give a B- but the others I would give A's. They do window cleaning but it is a separate thing.
Response from EuroMaids Inc
"We are so glad to hear how much you enjoyed the cleaning. Each of our crew is highly trained in cleaning your home. We use a checklist to ensure each home is thoroughly cleaned. It is our pleasure to offer you exceptional cleaning and customer service and look forward to cleaning your home in the near future. David Euromaids"
Garry P.
Dec 2012
I have been using this service for about 3 months now having service done every two weeks and I have been using the same crew of cleaners which was a great mother/daughter team. They really paid attention to detail and did little extra finesse work before they left. I did have one other group come after them when I first started the service, but even though they did okay I preferred the first group and they became the main group coming every two weeks. It was always a treat when they came and they knew my place and how things needed to be done even though I didn't request it. The last time I used them was on November 7th before going on vacation and when I came back I called Euro Maids and told them that my next cleaning I didn't need because I would not be in town and could they come the following week. They mentioned that in order to keep the same team I would have to wait until Dec 4th. I agreed that this would be okay. Now normally Euromaids calls the week before letting me know what time I can expect the cleaners on my assigned day. On Monday Dec 3rd I noticed that they hadn't called so I called them and inquired when would my team be coming. The lady that answered the phone said that she would call me back. By the way her tone sounded it seemed as if I had fallen off the grid and they had forgot about my cleaning. I finally got a call late Monday afternoon telling me that the two people that normally clean my place were no longer with Euro maids and that a new group would be coming at 2:15pm on Tuesday. I think they put together a last minute team since I think they screwed up in scheduling.
I didn't want to pass judgement on this new group however the previous people that I had I felt set the bar high for any future cleaners. For example if I had dishes in the sink they would clean them getting all food out of them and placing them in the dishwasher. If I laid towels in various rooms they would make sure they were hanging up on a bar or rack, and one special thing that they paid attention to was in my office they would always empty the shredder, and lastly no matter how many bags of trash I had they would always take them out to the large trash containers at least 75 ft away from my building as I live in an apartment.
The group that came on Tuesday Dec 4th was a man and a woman, and I asked them did they need anything from me and they responded no so I figured they knew what they were supposed to do. Now even though they did an adequate job, there are some things that just kind of didn't set well with me. First the towels that I purposely set out for them to hang, they never did and left them right where they were. They did not empty my shredder and they did not clean all the dishes but they were just piled in the sink after they cleaned the sink without putting it the dishwasher. They also left the trash bag in the kitchen I guess for me to take out. One last thing that got me to write this was that I had a large jug of honey sitting on the counter and I went over by the jug of honey to see it it was sticky around it. I noticed that it seemed that whoever did the kitchen counter didn't take the time to wipe the area around the honey or even wipe off the honey jug to make sure it was clean and didn't stick to the counter. It would not have taken much time as I ended up having to do it myself. The problem that I see with Euromaids is unfortunately the inconsistency in the work ethic of some teams and attention to detail which I a a detailed person and thinks that really makes the difference. I really do miss the two ladies that cleaned before and I hope one day I can somehow get them back wherever they went. Unfortunately I will be shopping again for a cleaning service.
I didn't want to pass judgement on this new group however the previous people that I had I felt set the bar high for any future cleaners. For example if I had dishes in the sink they would clean them getting all food out of them and placing them in the dishwasher. If I laid towels in various rooms they would make sure they were hanging up on a bar or rack, and one special thing that they paid attention to was in my office they would always empty the shredder, and lastly no matter how many bags of trash I had they would always take them out to the large trash containers at least 75 ft away from my building as I live in an apartment.
The group that came on Tuesday Dec 4th was a man and a woman, and I asked them did they need anything from me and they responded no so I figured they knew what they were supposed to do. Now even though they did an adequate job, there are some things that just kind of didn't set well with me. First the towels that I purposely set out for them to hang, they never did and left them right where they were. They did not empty my shredder and they did not clean all the dishes but they were just piled in the sink after they cleaned the sink without putting it the dishwasher. They also left the trash bag in the kitchen I guess for me to take out. One last thing that got me to write this was that I had a large jug of honey sitting on the counter and I went over by the jug of honey to see it it was sticky around it. I noticed that it seemed that whoever did the kitchen counter didn't take the time to wipe the area around the honey or even wipe off the honey jug to make sure it was clean and didn't stick to the counter. It would not have taken much time as I ended up having to do it myself. The problem that I see with Euromaids is unfortunately the inconsistency in the work ethic of some teams and attention to detail which I a a detailed person and thinks that really makes the difference. I really do miss the two ladies that cleaned before and I hope one day I can somehow get them back wherever they went. Unfortunately I will be shopping again for a cleaning service.
Response from EuroMaids Inc
"Dear customer, I would like to say thank you for your feedback, but at the same time I wish you would have called our office and express your concern so we could address the issue right away. I really appreciate you being our client and I would like to answer some of your concerns. As a regular, every 2 weeks client, you are always on the schedule which is set in our program, so we did not forget about your cleaning. I know you loved the regular team that you had, but unfortunately they decide to leave. Once went back to school and the other one found a job closer to her house. We were saddened by their decision to leave as well. I would also like to apologize for the unsatisfactory cleaning. Once again I wish you would have called us right away and we would send them or another crew to redo the cleaning. Our clients and their satisfaction with the cleanings are very important to us, but without knowing about the poor service we can’t address it with the crew. We strive to always provide the highest quality service to our client and feedback are essential in maintaining that level. Thank you. Barbara"
Sandra C.
Sep 2012
I am ready to fire them. They haven’t been the least bit flexible when I needed extra service. At first they said they could and then they said, “No, we can’t.” They left me high and dry with a carpet cleaning and I have tenants moving in on Saturday; on Monday they told me their equipment broke and they wouldn’t be able to do it. They couldn’t tell me when it was going to be fixed. Some of their people are just fabulous and some are just slugs. They don’t handle comments very well. I think they’ve written me off already. They really let me down on an apartment cleaning. Four guys moved in and they were horrified that the cleaning hadn’t been done. It is awful to get off on the wrong foot with new tenants. It has been very disappointing. You’d think they would try extra hard for me now but no. They have some wonderful crews and they have some that are worse than me and I am a terrible cleaner. That’s why I have them. I have been a customer for three years. I pay them $86 for my 3000 square foot house every other week. They bring all their own stuff so I think that’s a fair price. I save a lot of money because I used to have a housekeeper but I had to buy all the products and I paid her a lot more. She did laundry and they don’t do laundry. I find that it’s working out so much better to have a service. They clean two lobbies of buildings I take care of for $75. The rates are very good but they are very distant from what’s happening. They are in the western suburbs and they send people out. In the beginning I had no complaints; I was absolutely thrilled. Then I got one bad crew but they replaced them. Then I was good for a while but lately I’ve had three or four bad ones in a row. The punctuality was never good because I am at the end of the day. They were supposed to be here at 1:30 and I think they were here at 1:30 only two or three times. I have to hang around and they’re usually not done. The last crew is slower. They are sweet but it was 5:30 when they left. They were an hour late getting here. They are dedicated and they don’t leave until they consider the job is done. Some of them are just so good; I don’t know why I can’t have those people back. When I request to have them again I’m told they don’t work there anymore. I don’t know if that’s true or not. I am going to be interviewing other companies. I really need someone I can rely on.
Response from EuroMaids Inc
"Dear [member name removed], I am very sorry about your experience with us. I have tried reaching out to you in regards to this matter. It was a very unacceptable experience for you. I would like to sincerely apologize on behalf of everyone here at EuroMaids. If there is anything we can do to show you that we highly appreciate you please let us know. I would like to personally send a crew and give you a complimentary cleaning on us. I want to prove to you that we are a grade A service. David Euromaids 630 737 1080"
Laura M.
Apr 2012
Wow! I wish I had done this sooner - house looks and smells fantastic. Crew of two was on time, got right to work, and worked hard the entire time (6.5 hours) they were here. Supervisor came by too. (I’m sorry – I didn’t get anyone’s name). Will definitely use them for regular cleaning service.
Response from EuroMaids Inc
"Thank you for the review Member. It was a pleasure to work with you as well. Barbara"
Bernard F.
Mar 2012
Sometimes they do a great job and sometimes they do not do such a great job. We see different people and some of them are good and some are not so good.
Response from EuroMaids Inc
"Thanks for your feedback. I am sad to hear about your experience because we strive to make sure the cleaning is perfect every time. All our teams have checklists and should do an excellent job each time. For your next cleaning I can make sure to give you a crew you like. Again thank you for your feedback."
Jennifer C.
Jan 2012
I've been a customer of Euromaids' house cleaning services for more than two years and have written a review on here based on my extreme satisfaction of their deep cleaning and regular house cleaning services. My regular crew left a flyer earlier in the year advertising Euro-Maid's new steam cleaning services. Our family room carpet looked pretty gross after my baby started walking and carrying messes with her. Our carpets were cleaned before by another local business ranked very high on Angie's List, which did a pretty good job, but I decided to try Euromaids since I have been satisfied with their house cleaning services.
I left them a key and instructions and came home to a thoroughly cleaned carpet. There was an ink stain that the previous homeowner had left that the prior steam cleaning service couldn't get out at all. Euromaids somehow got at least 80 percent of it out, so instead of looking like a black ink stain, it looked very faintly grey--a lot more acceptable. There was a water stain on our basement carpet from an Air Conditioning mishap last year that the other cleaner wasn't able to get out...Again, with Euromaids, it looks more tolerable.
As for the more every-day stains and wear, those all disappeared and I felt like I had new carpet again. I would definitely use this service again and have referred friends to both their housecleaning and steam cleaning services.
I left them a key and instructions and came home to a thoroughly cleaned carpet. There was an ink stain that the previous homeowner had left that the prior steam cleaning service couldn't get out at all. Euromaids somehow got at least 80 percent of it out, so instead of looking like a black ink stain, it looked very faintly grey--a lot more acceptable. There was a water stain on our basement carpet from an Air Conditioning mishap last year that the other cleaner wasn't able to get out...Again, with Euromaids, it looks more tolerable.
As for the more every-day stains and wear, those all disappeared and I felt like I had new carpet again. I would definitely use this service again and have referred friends to both their housecleaning and steam cleaning services.
Response from EuroMaids Inc
"Dear [member name removed], I am delighted to hear about your great experience with us. At Euromaids we want every customer to be 100% satisfied and its wonderful to hear that your carpet turned out great. If you ever need another carpet cleaning or any other cleaning don't hesitate to call us and we will take great care of you. Thanks for your feedback"
Cynthia S.
Dec 2011
It has been a pleasure working with Euro Maids and my housecleaning team. If I have any preferences as to how I want something done, all I have to do is contact the home office or leave a message in my home when my team is coming to clean. They are very responsive to all my requests.
My only problem is that my team usually leaves things just a little bit different than when they arrived. I know that this is intentional so I know they have actually moved and cleaned things, but i do hate to have to adjust everything when I return. I did leave a message to this effect for my team, and they now leave everything pretty much the way they found it when they arrived.
On two separate occasions, I have been out of town on business and have contacted Euro Maids and requested that they clean my windows, inside and outside, and clean my carpets while I am gone. They have a key to my house because I am gone when they do the regular bi-weekly cleaning. They of course have to work around my furniture to do both jobs but have done an excellent job - moving small pieces of furniture to accommodate the cleaning. I have been very satisfied with the work that they have done.
I have been using their service for about two years and am thoroughly satisfied. I love coming home from work to find my house clean and sparkling after working all day. I would recommend them highly.
My only problem is that my team usually leaves things just a little bit different than when they arrived. I know that this is intentional so I know they have actually moved and cleaned things, but i do hate to have to adjust everything when I return. I did leave a message to this effect for my team, and they now leave everything pretty much the way they found it when they arrived.
On two separate occasions, I have been out of town on business and have contacted Euro Maids and requested that they clean my windows, inside and outside, and clean my carpets while I am gone. They have a key to my house because I am gone when they do the regular bi-weekly cleaning. They of course have to work around my furniture to do both jobs but have done an excellent job - moving small pieces of furniture to accommodate the cleaning. I have been very satisfied with the work that they have done.
I have been using their service for about two years and am thoroughly satisfied. I love coming home from work to find my house clean and sparkling after working all day. I would recommend them highly.
Catherine B.
Dec 2011
we had 3 or 4 cleanings, and less time was spent at each visit. the floors were never cleaned properly, you always felt dirt under your feet. dry houseplants were left without water. cobwebs left in doorways.. zippity dooo, in and out. no attention to detail whatsoever.
Margaret J.
Nov 2011
They do a good job. In the beginning they would spray a freshner on the rugs and furniture. But I noticed one of my cats would sneeze more, so I had them stop doing that. I come home to a clean house.
Response from EuroMaids Inc
"Member Thank you for the great review. We will try and continue to keep your house clean so you can realx :) Barbara"
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FAQ
EuroMaids Inc is currently rated 4.2 overall out of 5.
EuroMaids Inc accepts the following forms of payment: CreditCard
Yes, EuroMaids Inc offers free project estimates.
No, EuroMaids Inc does not offer eco-friendly accreditations.
No, EuroMaids Inc does not offer a senior discount.
No, EuroMaids Inc does not offer emergency services.
No, EuroMaids Inc does not offer warranties.