B & W WASHER & DRYER REPAIR

WHEN THE REPAIRMAN (COINCIDENTLY THE OWNER) SHOWED, HE IMMEDIATELY SUGGESTED A NEW TIMER FOR THE WASHER WITHOUT LOOKING AT OR CLEARLY UNDERSTANDING THE PROBLEM. WHEN I RESISTED, HE SAID IT WAS GUARANTEED AND HE COULD PULL IT OUT IF THE PROBLEM (INTERMITTENT) WAS NOT FIXED. AFTER HE LEFT THE PROBLEM OCCURRED AGAIN (CLOTHES IN WASHER OCCASIONALLY DO NOT SPIN DRY). WHEN I CALLED AND ASKED TO HAVE THE PART REFUNDED SO WE COULD TRY SOMETHING ELSE, OWNER SAID THAT WAS NOT POSSIBLE, IT WAS NOW A ''USED'' PART. HE COULD RETURN AND TRY SOMETHING ELSE FOR THE PRICE OF ANOTHER SERVICE CALL (PLUS WHATEVER ADDITIONAL PARTS WOULD BE NEEDED).