Drapery Connection

Drapery Connection has done a great job of providing us with custom window treatments.  We had one very odd-shaped wall of floor to ceiling windows, and they came up with the perfect solution for us using vertical fabric blinds.  There was a lot of precise measuring and planning that had to occur in order to make these treamtments fit perfectly, and Drapery Connection delivered.  Since we were so pleased with their work, we also had them provide us with Roman Shades for another 2 of our windows.  Once again, we are very happy with the results.  Talk to Marcia Pederson-she is very good at what she does.

I priced Norman shutters at Drapery Connection in Highland Park and Lewis Floor and Home in Northbrook.  The price at Lewis was significantly better for the exact same thing.   The lady I dealt with--Mimi--tried to convince me that Lewis wasn't quoting on the same shutters, but that wasn't true and she knew it.  I provided the Lewis quote in writing to her.  The quote from Lewis was for the exact same thing.  Bottom line--if you are in the market for Norman shutters, call Lewis Floor and Home.  Ask for Marni.  I only want to do business with people that tell the truth and offer a fair price for their goods and services.  I didn't get that from Drapery Connection in Highland Park.

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Quality of their work was good but service was poor. No one was at the store when I arrived and I left a note for someone to call me. After no one called I had to visit again. After I placed an order by phone I needed to drop off some items and make my deposit, only to again find no one in the store. After the work was supposed to be completed, (3 weeks) I never got a call from anyone to tell me the status so I had to make 2 calls to get someone to return my call. That said, the sales person I worked with was professional and did 2 house calls to consult and then ensure the quality of the installation was good.

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They were very prompt and professional.  Prices were much more than I had expected.

Salesperson was very nice and knowledgeable, but the price was too high.

They are outstanding.  They have done a beautiful job.  They saved me a fortune.  They were professional.  They came out and measured the windows.  They asked me questions to make sure that I get the right product.  The installer was right on time.  He was very knowledgeable.  The blinds were hung perfectly.  My drapes and cornices were re-hung perfectly.  It was an amazing experience, and I would recommend them.  They are the only one I will call again.

Drapery Connection came right to our house. Our architectual windows are hard to put drapes in properly. They knew exactly what they were doing. The owner knew exactly how to work with our windows and make the drapes look proportional, normal, and to scale. The work was great.

The work was excellent. When they came out to do the work, they did it in a professional manner. Everything looked very nice when they completed it. They explained exactly how everything operated. They arrived on time. Everything went smoothly.

They were very good but they ended up being expensive so we didn't do the work. They were very knowledgeable. I would definitely trust them. What I was looking at ended up being too expensive. I would tell others that they were very professional.

It went extremely well.

They came on time and worked quickly. I know what I want and do not like to waste time! Received the estimate, though a little more than expected, it is probably reasonable. Have not ordered the drapes yet, waiting to pay some other expenses before we d

Designer was professional, on time and limited the appointment to my needs.

The experience with DC was generally good. The salesperson who met with me to discuss the type of blinds I wanted to install was punctual and knowledgeable. He helped me to choose a fabric and was surprisingly good at selecting the color/shade that would work on such a large area in my loft (and not clash with the wall color, fabrics, etc. The shades had to be custom-made and we discussed whether they would be battery-operated or operate on AC/DC power. We agreed that they would be battery-operated because I was somewhat limited with outlets and didn't really want wires running everywhere. When the installer came to take final measurements, he was also very professional, nice, and knowledgeable. However, when the installer returned with the shades to do the installation, I was surprised that everything was designed to run on electrical power rather than batteries. The installer told me that no one had communicated to him that I wanted battery-operated shades. He did tell me that it would be difficult to mount a battery on the larger shades because of the amount of power they needed. After discussing it, I agreed to go with the electrical and I have to say they did a wonderful job of running all the wires so that they're barely noticeable, and working with some limited outlets. I was also surprised that the top blinds were not connected at the bottom as the salesman and I had agreed they would be. Apparently, they couldn't do a single shade for the top windows because the width was too great for that particular fabric, but I didn't expect to get three individual shades after the salesman and I had agreed on a connector at the bottom. Had I known that was what I'd get. I probably would have reduced the width of each individual shade a little bit to make it clear that each was for an individual window and to have some space between each. They still look a little bit strange to me as shades that are separate but touch each other on the sides. My main issue with DC, other than the surprises that came with the delivered product, involved payment issues and the cost of a follow-up call to address a programming issue. I made two payments on the shades and there were problems with processing both because the salesman didn't take down the credit card number properly the first time and the second time, never conveyed the information to their billing department. I had to return several calls from their accounting people to get the payments processed correctly. The job was not cheap by any means with materials and labor coming to about $7500 dollars (and it could have been a little more, I just can't remember with the split payments). The reason I chose DC was because they install Control4-compatible motorized shades and I was about to install a Control4 system from Best Buy. When Best Buy came to do the installation, integrating the shades proved to be challenging because DC didn't leave me the handheld programming remote (I only had an operating remote). While trying to get everything programmed, Best Buy accidentally erased the programming on the longest shade. It took days to reach someone at DC who could assist me (and Best Buy) with the problem. The Best Buy guys called and couldn't reach anyone or get a return call. Finally, I found a number that connected me to a live person at their showroom and that person was helpful in getting us the assistance we were looking for. It turned out to be the original salesman who came back to "re-set" the shade and fix the programming, which he was able to do after an hour. I wasn't thrilled with the cost of that visit, however - it was $179 to come out and re-set the shade (and use the remote control which I'm apparently not entitled to own even though it clearly looks like it should come with the product). They did tell me the cost up front so it wasn't a surprise, but I didn't have much choice other than to pay it because the shade was stuck in the up position and the manufacturer of the motor kept telling the Best Buy guys that it could only be fixed with the magical remote. It seems to me that, given when I paid for the shades and original installation, they could have come out to fix it and make sure it worked with the Control4 system for no charge or a nominal charge. $179 is a bit much, and the Best Buy guys were shocked that DC would nickel-and-dime me like that (particularly when Best Buy did whatever it took and more to get the Control4 system installed over the course of a couple of weeks without every charging me more than I paid initially for the whole system). Overall, I'm happy with the shades but somewhat disappointed that I didn't get exactly what I thought I was paying for and surprised that they would charge me $179 for a follow-up when I wouldn't have needed them to come at all had they left me the remote in the first place (I still don't have it BTW - no doubt that is because any work on the shades will require me calling them and paying them to come out and service in the future).

The salesperson was great and very helpful as far as making suggestions on styles and colors for the windows. She also suggested replacing our sliding blinds on the patio doors with the shutter doors. They worked hard to get my drapes ready in time for a family party we were having and had them installed the day before! However I had to wait a bit longer for the shutters. Overall though I am happy with the work and the service.

I highly recommend this company. Mimi came to our home a few times, and was even willing to leave swatches when we were unable to decide on a drapery fabric. She spent as long as we needed, and was very accommodating. The work they did was great, their installers were courteous and cleaned up well after themselves. We not only would use this company again, we ARE. We're having them out this week to do windows in another room.

Their designer Susette came out to my home and spent an hour consulting with me the best type of window treatments and options for my homes rooms. She then came back to my home on a second visit with all the fabric samples and sketches for how I could treat my windows. It was a very professional presentation. The beautiful thing was that the treatments we selected were in my budget we had discussed. All my treatments have been installed. The installers were on time and clean. The proof that they are wonderful is the comments I have received from my family and friends!

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