TWIN-CO INC

Excellent experience. The owner is very personable, honest and conscientious. Work was done on time and at a very reasonable cost. Would highly recommend to everyone for general home repair, remodeling and other contractor work.

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After the initial call he never called back or showed up. Then claimed he was near my home and was surprised that his guys hadn't come out to take care of our issue and this took place 10 days prior to my husbands call. He totally dropped the ball on this project.

I was very impressed with Twin Co from our first meeting in December. Gene came by and talked with us about what we wanted and was very courteous and professional. Since this was our first major project as a homeowner we had a LOT of questions. Gene answered every one of them for us and not one time did I feel as if I was bothering him. The customer service level I expected was well exceeded. After many changes to what we wanted, additions etc the remodel began March 17. Jordan and Cory were on site at 8am ready to begin. I was very impressed with these 2 guys. They came in and treated our home as if it were theirs. Not only that but they informed us of what their plans were for the following day and kept us updated as they went through the day. I cannot speak highly enough of Gene and his crew. Even his admin, Crystal, was great and followed up with us on questions we had. I would suggest that any business that wants to be successful follow the business plan in place for Twin Co. I can definitely see why the majority of their business comes from referrals. I will refer them to everyone I know looking for work to be completed on their homes. Thank you a Gene, Jordan, Cory, and Crystal for making this a very positive experience.

The dates of this service and last contact are an approximate guess. I was requested by Angie's list to share my experience only recently so I have to guess. The work was performed around July or August 2008. again the date and year are only approximate. The owner came and bid the job. The price was better than others I had checked and I knew a couple of other people who had used their service and were satisfied. The materials and the workers arrived on schedule. There were two workers who spoke little or no English so any communication with them had to be done with sign language or a few single simple words. They worked very hard from early morning until dark until the job was done and the area clean. The roof looked good. I had no issues. However, I always paid someone else to clean my gutters and nothing was said until the person who cleaned them a couple of years ago remarked how difficult it was to do the job because the shingles overhang the roof and almost completely cover the gutter in some areas. I got on a ladder and checked. There were places that were almost impossible to clean because even lifting on the shingle you could barely fit a couple of fingers between the shingle and gutter. When I realized the problem I called Twin -Co and informed them of the problem. I asked if someone could possibly come out and trim the edges of the shingles so they were an appropriate amount of overhang and my gutters could be cleaned easily. The owner responded that it had been way too long since the job was done and he was unwilling to fix the problem. Since then I have hired someone to clean the gutters again who did the job but refused the work a second time because it was so difficult. I realize that a significant amount of time had passed between when the work was performed and when the problem was reported. However, I was not aware of the problem because I hired someone to clean the gutters and that person didn't mention it. Only when I hired a different person, did the defect come to light. The problem wasn't one that was caused by time or normal wear and tear. The problem was obviously with the original workmanship. I believe Twin-co should have stood behind their work even though the problem was discovered late. Furthermore, the fix would have been very simple and inexpensive. He could have sent an employee out who could have fixed the problem in an hour with a sharp knife. I would not use this company again, nor would I recommend them to anyone else. Mr. Hand indicates in his response that we went over this problem together in 2011. However, we had no contact in person in 2011. I contacted the office and he sent me a response by mail. There was no problem with the shingle overhang on the old roof. The problem he mentions in his response didn't cause any difficulties with the old roof and if he saw that there was going to be a problem with the overhang, we should have had a discussion about that before the original work was done, As for the overhanging shingles, we are not talking about the shingles slightly hanging over the gutter by an inch or so, In a large section of the back of the house the shingles almost completely cover the top of the gutter. Mr Hand again responded to my review with more of the same. I have since, paid someone else to trim the shingles and fix the problem. The roof is fine now. Thank you.

Everything went well. plans change that were my contol.

He is the best and is honest. He always finishes on time, does great work, is reliable, and has a very polite staff. His prices are reasonable.

Terry and Rob did a wonderful job. Courteous, hard workers, on time, clean cut and trust worthy. Gene Hand the owner is very courteous and stands behind his people's work. They have done work for several family members and a complaint. They are coming back in a couple of weeks to put in my new floors both livingroom and tile in my kitchen. Excellent Work!