TMC SQUARED INC

Very responsive and helpful. Got it turned around in less than 2 days. Wonderful people.

They were really good. Very competent, very responsive & definitely hire again.

TMC Squared is first grade. They did a good job and they were straight up. They don't sell anything or products and they will sell the service. The professionalism and honesty stands out about them.

Smoothly, effeciently

unknown

Great staff and support. Very honest. Offered to pick up my machine but I just dropped it off. Would use again anytime. Great work.

This firm had great reviews on Angie's List and a local women's club. We chose working with them because of those reviews and because of their location (local). Over the weekend, we exchanged emails and they asked that we bring our computer to their shop, which we did on Monday morning. In 2 days, the virus was removed and their testing was complete. Sue Martin was easy to work with and we were thrilled on the quick turn around.

TMC2 performed the services as expected. They reinstalled the software I provided on disk, reinstalled the OS and migrated the data from the old hard drive to the new one. I will need to re-purchase Office and install other programs that were downloaded. To no fault of TMC2, I did not have a license key for Office since it was pre-installed by Dell. I would highly suggest gathering all of your software and license keys and storing them in a safe place. Lesson learned!

TMC staff is wonderful...they know their stuff and have awesome "bedside manner" which is appreciated when you see your data life flash before you :) They interfaced with the manufacturer for the Windows 8 software, handled the Carbonite restore. All with cheerful pickup and delivery! If you have a PC issue...run, don't walk to TMC, you will be glad you did!

My computer had been running really slow and I knew it needed service. Then it got a virus and was completely locked up--couldn't get online, coudn't print, couldn't do anything, so I looked through Angie's List and found TMC Squared who had good ratiings and is close to my house. When I called, I talked with Sue. I explained my daughter was working on a school paper that was trapped in the computer and she needed it ASAP. Sue said she would send someone to pick up the computer, and as soon as they got it in their lab, they would try to recover the document and email it to us. The tech came over within an hour to get the computer, and took the name of the document we needed and the email address to send it to. Sue called later that afternoon and said they were scanning the computer but it was running very slowly. She called again the following day and was very apologetic that they were not able to recover the document we needed the afternoon before. She said in addition to having multiple viruses, the hard drive was failing, and that I should consider either replacing the hard drive or getting a new computer. She explained the costs for both options, and sent me a email detailing what I needed to decide. TMC does not sell new computers, but they are very knowledgable about what is available and can make good recommendations. Sue sent me information on a particular model they have worked with that they feel is a very good value. She answered a number of questions I had about anti-virus products, and helped me choose which one to use. She also answered questions about which store to buy from, Windows 7 vs. Windows 8, compatibility of my old printer and monitor, how to transfer program files, and a bunch of other stuff. She was thorough, articulate and patient through the entire process. After comparing costs, I opted to replace the computer. TMC went to the store, bought the computer, brought it back to their lab where they transferred the data files from the old computer. They delivered it to our house on Saturday, hooked it up, got us connected to the internet and installed software that I needed. They gave me back my old failing hard drive and told me to keep it for 6 months or so to make sure there were no important files that they missed transferring, after which I could destroy it. As insurance, they included a new spare hard drive with the files on it. The whole experience was the best I've ever had with computers TMC will be my go-to experts from here on out, and I would recommend them without reservation.

They are extraordinarily helpful in terms of problems you encounter. They are excellent in all aspects.

They are excellent.

Our computer kept shutting down. They came picked up the computer, ran tests, fixed the computer and brought back to us the next day. It's as good as new. The staff was very friendly and helpful and will definitely use again.

Both my wife and I work from home...we feel TMC is now our official PC support department, if we have any other issues we will be calling on them again! If you have a computer problem do not hesitate to call TMC.