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TechVoo
Telephone System Service, Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business,
About us
Fast On Site has grown to multiple locations and provides high quality products and services at a reasonable cost.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Computer repair & services.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.04 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
25% | ||
25% | ||
0% | ||
25% | ||
25% |
Showing 1-4 of 4 reviews
Colleen H.
Dec 2015
See above
Gregory H.
Jan 2015
unknown
Response from TechVoo
"Sir, Thank you for your feedback. To be fair, I would like to state the scenario for others to consider when reading your review and deciding to engage with us. You came in with a problem that is, in our experience, indicative of hard drive failure. Knowing this, we estimated that it could take significant time with the diagnostic and potential repair. You wanted it done sooner and felt that it should be done in significantly less time than that. We explained and reiterated that a full diagnostic for this type of situation (HAL.DLL read failure) is not a simple matter of writing a new HAL.DLL file - in your case, it could not be read because Windows could not read from that part of the drive, indicating drive failure. If that file cannot be read, chances are other system files also cannot be: which is why Windows was not booting. Still, we can usually save your other important files. Your Sony Vaio had TWO failing hard drives. This is not common, but we diagnosed both and provided you with the possible next steps to choose from. We do our job well and stand behind our work 100%. If you felt that the diagnostic service you received was not to your satisfaction, you should have told us you do not want to pay it and asked for it to be waived. We would have waived it for you to make you happy, regardless of the fact that we DID do the job correctly and stand by our work even now. So regarding the low grades you've given us, I would appreciate it if you could explain why you felt this way, or update them: Price C - You were charged the originally quoted $49 for the full diagnostic. This is a good price compared to competitors for the level of work we performed for you. I'm not sure if you wanted a free diagnostic, but the fact is, the $49 charge could not have come as a surprise as we clearly communicated it. Quality C - We did a thorough diagnosis and reported the exact issues back to you. If we failed somewhere in terms of quality, I'm unaware of how and welcome the opportunity to improve if we did. At the end of the day, QUALITY is everything for us, and we take pride in what we do; please tell us if you felt that our expertise in handling your computer was anything less than 100%. Responsiveness C - We kept you informed of the status and stated the estimated timeline for you early on in our interaction. We do not like setting ourselves up for failure. I understand that you had said you wanted the computer back sooner, but we insisted that it could not be done in the timeline that you originally requested. If that was unacceptable, you should have communicated that so we would not have started service on it. We turn away computers when we know a proper job cannot be done in the expected time. Punctuality D - I feel that this whole review hinges on the fact that you wanted a faster turnaround, but we communicated our timeline to you at our initial engagement. You are grading us poortly on Punctuality for not delivering sooner, but we delivered your results within a reasonable timeline given the type of damage. Professionalism D - I am at a total loss here. We treat out clients the same way we would want to be treated - with respect. Please, do elaborate on how we earned a D in this category. I feel that you are frustrated that the work was not done more quickly, and that is the cause of this negative review. We told you how long it would take, you chose to proceed, and then when it wasn't done as soon as you wanted it, you decided to post that we're not good at what we do. That is simply incorrect. We are always happy to do whatever we can to leave all clients, including you, satisfied. In this case, I feel that the facts show we did not perform poorly. I would appreciate it if you would revise your grading of us based on the facts. Amit General Manager"
Pamela S.
Dec 2014
unknown
MICHAEL S.
Jun 2014
It is a great place to get computers repaired.
Licensing
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FAQ
TechVoo is currently rated 3.0 overall out of 5.
TechVoo accepts the following forms of payment: CreditCard
No, TechVoo does not offer free project estimates.
No, TechVoo does not offer eco-friendly accreditations.
No, TechVoo does not offer a senior discount.
Yes, TechVoo offers emergency services.
No, TechVoo does not offer warranties.