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TechVoo

3.0(
4
)

Computer Repair, Website Design & Development, Electronic Gadget Repair,

... +3 more

About us

Fast On Site has grown to multiple locations and provides high quality products and services at a reasonable cost.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Computer repair & services.

Amenities

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.04 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
25%
3
0%
2
25%
1
25%
Rating CategoryRating out of 5
quality
3.3
value
4.0
professionalism
3.5
responsiveness
3.5
punctuality
2.5
Write a review
Showing 1-4 of 4 reviews
colleen H.
12/2015
1.0
computer repair
  + -1 more
See above
Description of Work: He was supposed to replace my hard drive and I was told it would be a quick fix. I was without my computer for almost two weeks after being told on multiple occasions that the job would be completed "tomorrow." When I finally in to pick it up, my power cord had been lost. It was found but frustrating nonetheless. Two days later my computer started malfunctioning and it turned out that the wrong version of Windows had been reinstalled by the tech. That meant another trip back to have a new problem corrected. I wanted a refund for all of the late service and miultiple errors. I was told my account would be credited. Of course, it was not and I had to go back to the store to get a cash refund. AWFUL experience. I will NEVER go back and tell everyone I know to stay away.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$205
Gregory H.
01/2015
2.0
computer repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$49
Response from TechVoo
Sir, Thank you for your feedback. To be fair, I would like to state the scenario for others to consider when reading your review and deciding to engage with us. You came in with a problem that is, in our experience, indicative of hard drive failure. Knowing this, we estimated that it could take significant time with the diagnostic and potential repair. You wanted it done sooner and felt that it should be done in significantly less time than that. We explained and reiterated that a full diagnostic for this type of situation (HAL.DLL read failure) is not a simple matter of writing a new HAL.DLL file - in your case, it could not be read because Windows could not read from that part of the drive, indicating drive failure. If that file cannot be read, chances are other system files also cannot be: which is why Windows was not booting. Still, we can usually save your other important files. Your Sony Vaio had TWO failing hard drives. This is not common, but we diagnosed both and provided you with the possible next steps to choose from. We do our job well and stand behind our work 100%. If you felt that the diagnostic service you received was not to your satisfaction, you should have told us you do not want to pay it and asked for it to be waived. We would have waived it for you to make you happy, regardless of the fact that we DID do the job correctly and stand by our work even now. So regarding the low grades you've given us, I would appreciate it if you could explain why you felt this way, or update them: Price C - You were charged the originally quoted $49 for the full diagnostic. This is a good price compared to competitors for the level of work we performed for you. I'm not sure if you wanted a free diagnostic, but the fact is, the $49 charge could not have come as a surprise as we clearly communicated it. Quality C - We did a thorough diagnosis and reported the exact issues back to you. If we failed somewhere in terms of quality, I'm unaware of how and welcome the opportunity to improve if we did. At the end of the day, QUALITY is everything for us, and we take pride in what we do; please tell us if you felt that our expertise in handling your computer was anything less than 100%. Responsiveness C - We kept you informed of the status and stated the estimated timeline for you early on in our interaction. We do not like setting ourselves up for failure. I understand that you had said you wanted the computer back sooner, but we insisted that it could not be done in the timeline that you originally requested. If that was unacceptable, you should have communicated that so we would not have started service on it. We turn away computers when we know a proper job cannot be done in the expected time. Punctuality D - I feel that this whole review hinges on the fact that you wanted a faster turnaround, but we communicated our timeline to you at our initial engagement. You are grading us poortly on Punctuality for not delivering sooner, but we delivered your results within a reasonable timeline given the type of damage. Professionalism D - I am at a total loss here. We treat out clients the same way we would want to be treated - with respect. Please, do elaborate on how we earned a D in this category. I feel that you are frustrated that the work was not done more quickly, and that is the cause of this negative review. We told you how long it would take, you chose to proceed, and then when it wasn't done as soon as you wanted it, you decided to post that we're not good at what we do. That is simply incorrect. We are always happy to do whatever we can to leave all clients, including you, satisfied. In this case, I feel that the facts show we did not perform poorly. I would appreciate it if you would revise your grading of us based on the facts. Amit General Manager
Pamela D S.
12/2014
4.0
computer repair
  + -1 more
unknown
Description of Work: They were responsive on the phone and very nice in person. They knew their job well and were very pleasant. Cost prevented them from fixing my old computer, so I purchased a new one at another store and they downloaded the info. to the new one, and it went well. They problem was they didn't call me, so I had to call them a few times for the updates on the computers. I would most certainly use them again!! PS - my sons computer had the same problem and he actually purchased a used one from them and he's happy!
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0
Yes, I recommend this pro
$125
MICHAEL S.
06/2014
5.0
computer repair
  + -1 more
It is a great place to get computers repaired.
Description of Work: They helped reload Microsoft Office for me.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110

    Contact information

    528 Duane St, Glen Ellyn, IL 60137

    www.FastOnSite.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 3:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Website Design & Development,
    Electronic Gadget Repair,
    Phone Repair,
    Computer Sales,
    Computer Training

    FAQ

    TechVoo is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 3:00 PM

    TechVoo accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, TechVoo does not offer free project estimates.
    No, TechVoo does not offer eco-friendly accreditations.
    No, TechVoo does not offer a senior discount.
    Yes, TechVoo offers emergency services.
    No, TechVoo does not offer warranties.
    TechVoo offers the following services: Computer repair & services.

    Contact information

    528 Duane St, Glen Ellyn, IL 60137

    www.FastOnSite.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 3:00 PM