Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Chicago Computer Center

1.0(
1
)

Computer Repair

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
KAREN S.
12/2009
1.0
computer repair
  + -1 more
HORRIBLE, HORRIBLE, HORRIBLE. The worst customer service on the planet. Fabian, the owner, actually told me that "we need to get it together" as far as communication went between my husband and myself, since we both had called him separately about the status of the repairs. Fabian was horrible at communicating when and how the repairs were going along. It took three weeks to get the computer returned. He claimed he was doing us a favor by finding parts that were compatible with what we already had...big deal. He needed to have phoned us and kept us informed of the status of his work. Then we FINALLY got the hard drive back and discovered ALL OF OUR FILES WERE MISSING. He "thought" they had been saved remotely on their premises and were reloaded but they were not. Now he is searching for the files among thousands of others that were "compressed" when the repairs began. It's now over a month of this madness and he has stopped calling altogether. The last call I made was two weeks ago when he said, "well, sometimes the files get lost." Very poor service and we remain very angry and upset about this situation. NO ONE SHOULD EVER USE THESE GUYS.
Description of Work: Our hard drive stopped working. We took it to CCC for services. They managed to fix what was wrong but lost all our files in the meantime.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$143.33
Response from Chicago Computer Center
First the member is not my customer, her husband was the contact every single time. As the report date: December 01, 2009 under description of work said: "HER hard drive stopped working", every computer technician knows that in that case the chances to get files are poor, We at CCC are not responsible for customer DATA like every computer repair shop policy that he received a copy (work order form). He knew from the beginning that this process will take more than two weeks, I used 8 different software and spent three weeks to recover the file with no success. Final Western Digital Hard Drive Software determined that hard drive was 85% damaged Hard Drive WD 7200 60GB SN/368473901, the 143.33 was for the new hard drive and to reinstall Windows. I have a response from Western Digital and Microsoft Windows to reactivate this customer Windows copy when I did the job. THANK YOU FOR YOUR ATTENTION TO THIS COMPLAINT.

    Contact information

    7140 W Grand Ave, Elmwood Park, IL 60707

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair

    FAQ

    Chicago Computer Center is currently rated 1 overall out of 5.
    No, Chicago Computer Center does not offer free project estimates.
    No, Chicago Computer Center does not offer eco-friendly accreditations.
    No, Chicago Computer Center does not offer a senior discount.
    No, Chicago Computer Center does not offer emergency services.
    No, Chicago Computer Center does not offer warranties.

    Contact information

    7140 W Grand Ave, Elmwood Park, IL 60707