Midstate Siding & Window Company Inc

"We entered into an original contract with the customer on 3-26-07 for 10 windows. On 4-18-07 an add on of 5 more windows, 2 patio doors,1 custom finished entry door with 2 side-lites, a roofing project, and gutters and leaf guard product was made. The contract states "To install a new roof on all existing surfaces in color of Spanish tile Layover existing shingles." The roof was installed on 5-27-07 after shingles of that color were received at the warehouse. The windows and doors were installed 7-27-07. The delivery of the custom finished door system was delayed which caused the delay of the installation. We always try to install all of the window and door products at the same time to reduce the inconvenience of installation scheduling. The windows were ordered with Heat Mirror. The factory sent the windows with the wrong grid placement. 6 sash were replaced. However, 2 of the windows, that were to have heat mirror, were shipped from the factory with the standard double pane low e thermal glass which we later replaced after the manufacture remade the glass units. This was all done at no charge to the homeowner. The gutters and leaf guards were installed 7-2-07. The actual project was completed on 8/12/07. The service which consisted of replacement glass was done later after the parts were received by our company. We have preformed multiple services for the customer. Any time the customer requests service on any of their products we take care of the problem. We agreed to discount the project by $1000 to try to appease the customer and keep good will. We understand that when you are ordering products that have to be custom manufactured and finished that these products can be delayed for many different reasons. We can understand a customers frustration and will try to make amends whenever possible. We have and will continue to service this customer and all customers' projects as we have since 1979. We have always provided a high quality product, experienced craftsmanship, and continuous service. We will always try our best to satisfy even the toughest and most unreasonable customer. We try to go above and beyond to maintain a satisfied customer. We tried to make amends with the $1000.00 discount even when the delays were out of our control and when we were following our contract to the fullest. Sincerely, Midstate Management"