Sir Grout Chicago

Marco came to the unit on the appointment date. He was on time. He did the work, he was very clean and protected the area he was not working in. When the work was done I was extremely satisfied. My tile and the grout areas looked nearly new. In areas where grout had been missing or damaged repairs had been made. It looked just great. Everything was done as the company said it would be done, there was no mess and the technician was very polite and pleasant. I am going to have them work on the rest of the tile flooring in my unit. I highly recommend the company.

Please read above. The experience was extremely positive!!

I used Sir Grout twice. The first time was on a rental unit. After tenants left after living for two years in a rental unit, my wife and I were horrified to find the tiling and bath in the brand new remodeled bathroom incredibly filthy and full of mold and soap scum, Sir Grout came with two workmen and cleaned for hours. They used a super hot steam machine to completely clean all grout surfaces, and they removed all mold, grime and other dirt. Then they sealed all grout with some sealant which matched the existing grout, The workmen were on time, pleasant, worked very hard for a long time, and my wife and I were extremely pleased with the result. It still looks perfect after three years. I don't recall the cost for that job but I felt it was not unreasonable. The second time we needed work on a very high end remodeled large shower area in our home, we foolishly thought this was easy work and hired another company to do the work, which would have saved us a few bucks. Even though it was a pretty large job, a workman came alone, was nasty from the start, had a steam machine that sounded very weak, left work undone, and then had an attitude about doing it right. Afterwards, we noticed all kinds of problems for which the same workman had to come out again. In the end, sealant was falling off because the grout had not been properly cleaned before sealing (putting sealant over soap scum we believe), and mold was starting to grow under areas where he put in caulking which has never existed previously. Sir Grout was hired to fix the mistakes. I was able to take pictures and send them to Dan, the estimator, and Sir Grout later came with two workmen again, who worked hard for a long time, and fixed almost everything. They even left me with a free sample of sealant to repair any future sealant problems. I say almost everything was fixed because the things that were not completely fixed were things that still looked okay from the first contractor, and the workmen and I both thought they might remain intact from the first contractor's work, but in the end did not. Still, Dan's firm and Dan himself, contacted me about the job, and I acknowledged to him that it was me who had suggested his workmen not to do the extra work, but he still offered to have them come out anyway to fix even those problems. To me this is the mark of a company that takes pride in its work. I would definitely hire them again.

The job was done in a timely and professional manor and everything was cleaned up after they left.. It took about an hour and the price was fair.

Dan was on time, professional, and cleaned up after his work. I have had no problems since, after five years of issues. I would absolutely use his services again, and highly recommend him.

Both of our two bathrooms are small and after over ten years of use (two adults and two kids) they had developed some funky mildew on the grout of bathroom tile shower walls. As well, the grout on the tile floors was old, looked worn and needed something. We called Dan at Sir Grout who came over, gave us some options, and provided us with an estimate. He was on time, professional, and clearly knew his business. And as we felt his quoted price was very reasonable, we opted to have the walls of the bathroom showers "re-grouted", and the floors cleaned up and the floor grout cleaned and "re-colored" (really cool process where they change the color of the grout...without having to take out the old grout). They kind of clean and cover the old grout up with a new color (or the same original color if you want)...but it works...one year later and we're still very satisfied. The Sir Grout technician (Mitch I believe) was great. On time, very neat and clean, polite and professional. In addition to the grouting, Mitch "re-siliconed" every where in the bathroom with nice clean white silicon. This has also held up very well...one year later. We also were given some touch color stuff...although we haven't needed it. And, we purchased some PH neutral grout and tile cleaner from them...which I would recommend. It seems expensive (like $45 for a gallon), but it's concentrated, so one year later I think we've used maybe around 1/2 of it...and we use it all the time to clean the bathrooms. Really great stuff. I would highly recommend Sir Grout & Dan, Mitch to anyone who's looking for the highest quality of professional services in tile cleaning/rehab and or refurbish. Thanks to them our bathrooms look great and my only regret is that I should have taken before and after pictures.

Dan was very prompt and professional during the estimate process and he also contacted us approximately 6 months later to ask if the work still looked good. The gentleman that performed the work was also very professional, and explained what he was doing during the process and after cleaning up, he made sure we were satisfied. I had attempted to do some of this work myself earlier, but if needed again, I will contact Sir Grout.

Where to begin . . . The individual arrived on time to review the work to prepare the estimate but that was about the only positive event of the whole experience. The quote that was received was for acrylic caulk in the stand-up shower versus the existing sanded grout. I called to discuss the differences and was told they would re-issue the quote to use sanded grout instead of acrylic for no additional charge. After 45 minutes had past beyond the time on the day scheduled for the repairs, I called the office to see if anyone was on their way or if there had been a mix-up in the scheduling. I was assured that someone was on their way and an individual did arrive 10 minutes later almost FULL HOUR LATE. He began to work quickly but was taking short-cuts in an obvious effort to get back on schedule. But it was very frustrating for our work quality to suffer because he was not timely. He moved to the 2nd floor having forgotten the kitchen sink. When I reminded him of this, he went back down begrudgingly. I reviewed the work and noticed spots where the caulk had bubbled (and later popped) now creating new area for mold growth. As he began to prep the shower stall, he asked what color of acrylic caulk I preferred. A nice gesture, however, I showed him the revised quote detailing that sanded grout rather than acrylic was to be used. He said that he "did not have time to cut out everything for sanded grout" but could use a textured acrylic which would come close. Already at my witts end I agreed. HOWEVER he then realized that he did not have the product and needed to go our to Home Depot. Approximately 30-45 minutes he returned with a very unpleasant attitude. About 45 minutes into the shower work I went to check on the status as he was now 1.5 hours beyond the estimated completion time I had been given and was still not done. I then noticed that one of the tiles had been cracked. When I pointed this out to him he became EXTREMELY ANGERED and said "are you saying I did this?!" "I need to go to my next job so you wuill need to schedule a separate time and pay for this repair separately" Feeling threatened I indicated that I was going to call his office (as well as my husband) as the estimator could verify that there were no cracked tiles and that this needed to be repaired now. The office indicated that they would call him and the tile would be fixed. After the shower work had been done (BUT not completed as there remain moldy areas but I just wanted this man out of my house as my nanny was now home and she did not feel comfortable with him there) he came down and showed a bill that did not reflect the deposit payment. Our nanny called us immediately as she had personally hand delivered the deposit and therefore new it had been received. The man refused to speak to me on the phone but in the background I could here him slam the invoice on the counter top and state to our nanny "tell her (which was me) the office will call her to discuss". A few weeks went by and we never heard from Sir Grout nor received an adjusted invoice or bill. While our family was away for spring break, I was alarmed to get several voicemails from Sir Grout indicating that our payment was past due and needed to be collected. I immediately called them and clarified that we had not received a revised bill to correctly reflect the balance owed. The amount was given to me over the phone and I indicated that we would pay right away (as we wanted to permanently end our experience with the is company). To our shock we subsequently received a collection notice impacting our credit. As a result, we will be seeking action against this company. However, this is the benefit of being an Angie's list member, to get others insights before you too become a victim!

Dan came out, described the process and answered all of my questions with great confidence. He was very pleasant, professional and knowledgeable. We set a date for the service work. The servicemen arrived on time, we did a quick recap of the work that we wanted and they began the pep work for the job. After the kitchen floor was cleaned, our serviceman, Justin, called us in to the kitchen to select the grout color, he suggested a slightly different grout color than what was originally there and it looked great. A few hours later the kitchen and bathrooms were done. They looked fantastic just like they were brand new!!!!!!! They made sure that everything was clean and put back in order. From start to finish we were very pleased with Sir Grout and would happily recommend them to our family and friends!

When they initially came out, I was ready to do the work laid out above - shower cleaning and a few minor shower installations. The second time they came out John from Sir Grout started telling me about how I needed to replace the rest of the tile in my bathroom. That is when I told them I needed to get other estimates because I was not prepared for the additional costs. A member of their office, Anne, started calling me saying they have the work scheduled, started asking me what is going on and when can they come in, and that they had put this time aside for me. I told her, I don't know why you did because I am looking for other bids at this time. Later on, John called me about a 3rd meeting at my house, I did not tell them I wanted them to come out again, because he wanted another member of their staff to take a look at my bathroom for some reason. After that visit, Dan called again starting with the same spiel Anne gave me, "when can expect to get started on the work..." etc. Again, I told him I wanted other bids and was waiting to hear back from other servicers. I received similar calls from Dan at least two more times. I finally asked for my money back, I had made up my mind that I did not want to work with them. That is when Dan said to me, "We will need to charge you because they had come out to your house three times," and it was never made clear that I was paying for those consultations especially they 3rd where THEY CALLED ME and told me that they needed to come out! Now they wanted to charge me for it. I had never agreed to work with them. However, I CAN say that they gave me my money back promptly. In my opinion Sir Grout is a bunch of crooks. I do not appreciate being harassed and roped in to work I did not ask for. THIS BY THE WAY IS THE SECOND VERSION OF MY REVIEW. WHEN I INITIALLY POSTED, THEY CALLED ME AND TOLD ME THAT MY INITIAL POST WAS MISLEADING. So, I made a point to clearly note my experience with Sir Grout.

We purchased our house in 2008 and wanted to do something with the tile flooring in the kitchen and three bathrooms. The expense/ investment/ general upheaval was the main deterrent to pulling the trigger on these projects. Through perusing Angie's list, I stumbled upon Sir Grout's process which was new to me. After reading the reviews and watching an video advertisement, I scheduled to have Dan come out to provide a quote. Dan provided a detail quote for the work and reviewed the process - this took about and hour and half. A bit long, but he was on a roll. When we scheduled the cleaning and grout work to be done, we made some modifications from the original quote (we decided not to do the tile surround in one of the bathrooms) which was no problem for them to modify. It took about 4 hours to do the work and we couldn't be happier. It really does look like we got a new kitchen floor when it was all said and done. Also, at the time I forgot to give them my Angie's List coupon for 10% off. When I call, they accepted by coupon over the phone and sent me a check. Professional service all around.

Dan came out initially & gave a comprehensive estimate of the entire job. Everything was spelled out and very clear as to pricing and work involved. No surprises. Scheduling seemed to be a problem. I did not know who was going to show up on what day. I think this was just an idiomatic thing because of number of bathrooms and different issues with drying especially in the master bath where work could not commence until basin was finished. They were always very responsive to issues and responded in a timely fashion. All the workers were very professional, polite, pleasant and knowledgeable in their area. Each day when they finished, the area was completely cleaned up. John, one of their more senior employees (length of service not age), always called when he was on his way and I really appreciated this. John also had a wealth of knowledge of everything relating to tile and general construction. I never believed anything could be done with my grody master shower. The refinishing on the basin left it dazzling! All the grout work is just beautiful. I am so glad I finally made the call to get this work done. It was expensive, but was also labor intensive due to the age of the tile and bathrooms. I highly recommend this company and their work.

I just purchased high rise condo and wanted to rework the grout in the bathrooms and kitchen before my household goods arrived. Dan answered inquiry promptly, scheduled appointment and visited site for estimate. The estimate was detailed with what work would be completed, the products to be used and transparent pricing. He explained the risks and benefits of completing each project component, presented a menu of options and left everything behind for me to consider. There was no high pressure or commitment necessary on the spot. The crew was professional, completed all of the work as defined and left the place spotless. I would definitely use them again and I give them two thumbs up as a referral to others!

The grout in my shower had been cracked for some time. The developer put a layer of caulk over to prevent water getting in but over time became black. I replaced with similar calk thing but had the same issue. I called Sir Grout who came over and gave me options for replacing it. I went with the epoxy grout and it looks great. They also refinished my shower floor. I learned the hard way what vinegar does to natural stone. They both look great. Sir grout did an awesome job.

The owner, Dan Lundstedt, came out to provide an estimate the day after I called. He was very friendly, provided very reasonable advice, and did not push any unnecessary services. In our master bathroom steam shower, the grout lines became covered in resistant mildew despite regular cleaning. You will need to pay a deposit of 25% of the estimate to hold a date for the work, paid by check. First available date to do the work was about a week. Two workmen did the work. They steam cleaned and removed the mildew with razor blades, then colorsealed and recaulked with epoxy (which should be more resistant to mildew) - now it looks like new! They also steam cleaned and colorsealed downstairs shower/bath, sealed a large granite counter, and recaulked the kitchen sink. Price above is what I paid after 10% Angie's List coupon was applied. The workers were very polite and explained what they were doing at every step. They worked from about 8:30 to 5:30 with a 30 min lunch break. Dan was also very responsive. Our original quote included one item that the workmen decided did not need to be done, but we forgot to remove that when settling the bill. I emailed Dan that I overpaid, and he mailed me a check for the difference. Overall, I'm very pleased with the entire experience. Unfortunately, as the owner of three travertine bathrooms, I will inevitably need this service again - but at least I know who to call!

Overall we were pleased with the service of Sir Grout. Their pricing seemed a little high but we were in a hurry to get the work done so we did not shop price at all. Our main complaint would be related to missing an appointment. They had a truck breakdown apparently and not only failed to show up on time but failed to call to advise that they were going to be late. Ultimately they missed their appointment and we had to reschedule. However, the actual work done and the professionalism of the crew was very high so we were very satisfied once we got over the scheduling problem. We plan to use them again to work on a smaller bath so that speaks to our satisfaction.

Sir Grout was a pleasure to deal with from my initial inquiry through the execution of the job. Dan and his crew were polite, punctual, professional, careful, and attentive to detail. We are completely satisfied with the work.

he was honest that the work we needed was more than we expected

I found Sir Grout on Angie's List and decided to give them a try. The shower in my main bathroom was built in the 1920's and I wanted to preserve the beautiful old tiles, fill in the decaying grout, and eliminate numerous pockets of mold that had made a home there. Sir Grout professionally steam cleaned the entire tile surface destroying the mold and then regrouted the tile caulking completely around where the tile meets the wall. The final process, applying the clear seal, was done and my shower looked like new - you could even see sparkles when the light hit it! It's now December and the shower still looks great - even the mold has failed to return! My thanks to Sir Grout for the excellent professional job that they performed.

The gentleman who came out was very professional and pleasant. They are usually booked 2 to 3 weeks out. They require a 25% deposit to hold the date. Their estimate included a 10% discount. Shower #1 = 50 s.f. Estimated $425 to clean, sanitize and seal. Shower #2 = 47 s.f. Estimated $378.50 Total $803.50 We did not choose this company because they wanted to do more than we needed right now. We plan to re-do these bathrooms within a few years and just wanted them thoroughly cleaned. The company we decided to hire charged $250 to do a simple cleaning and re-grout a few areas, which is all we wanted. I am sure this is a fine company and would consider for more serious needs.

The service was beyond excellent, because the technician called before he arrived. The supervisor arrived mid-job to check on the status of the job. The technician himself was very professional. The work itself was excellent. I would recommend them highly. I have actually received an estimate from them to do more extensive work on our bathroom. We were very pleased with their price as well.

Shower had mildew that needed to be cleaned and resealed on a VERY porous travertine tile. They cleaned it very well and color matched the grout. Shower looks like new!

After purchasing a condo, we had a considerable amount of work we wanted done prior to move in. It was important to us to have competent and responsive contractors. Additionally, since we were not living there at the time, each contractor had to be admitted by the staff at the building.The tile was one of the ugliest parts of the condo, and I honestly didn't think it could ever look good, but we decided to have it cleaned rather than replaced, both because of cost and the disruption that tile replacement would cause. The grout was black from years of neglect. I chose Sir Grout because of the excellent recommendations on Angie's list. Dan Lundstedt, the owner, responded quickly to my request for a proposal. We made an appointment for Dan to see the tile. He arrived on time, with color samples for the color seal of grout lines and all the necessary equipment for measuring and giving the estimate. Dan had his laptop and a small printer and was able to give us a printed estimate on the spot.On the day the work was to be done, Alex, the technician arrived on time to begin cleaning. He also had various examples of color seal for the grout, and put some of each on the floor so we could choose the one we liked best. It took us a while to decide, but Alex was patient while we made our decision. He also had a paint like covering for repairing any nicks in the tile. After choosing the appropriate color, we left Alex in the condo to complete the work. Alex had a lot of area to cover and it was a warm day prior to the time the air conditioning was turned on in the building. Despite that, we arrived back at the time Alex told us he would be finished, and I was very pleasantly surprised at the excellent results. It looked like new tile with a nice clean grout. I didn't have to feel bad about ugly tile any more. Alex also provided us with some grout sealer and explained how to keep the tile clean.The final bill was exactly what Dan had given us on the estimate. Having no basis for comparison I don't know how the price may have compared with other companies, but I was so happy with the results that I feel the price was worth it.I would recommend Sir Grout to friends.

In my case, exremely well, and I would certainly use Sir Grout for a full project any time in the future.

Very good, did an excellent job. They were right on time; showed up when they said they would be here. Very professional. It was one individual that handled everything. He did not harm the surroundings of the work. Showed additional color selections as options, but we decided to go back to original grout line. When the work was done it looked like it was brand new like when the house was built.