Sir Grout Chicago

The Service from Sir Grout on Clybourn was amazing. First the sales person was efficient and answer all our questions. The technicians who did the work were neat and clean. Since we had two bathrooms they had to come out twice. Each time was done in a professional manner. After 16 years our bathrooms look new and we are now ready to paint. We are looking forward to using them to clean and seal the granite on our fire place and kitchen counters.

The estimate was prompt and detailed. The team showed up on time and finished on time. The work area was spotless when they left.

Sir Grout washed the floor with a mop. Using a long grout line brush, cleaned the grout line. Then applied a color sealed grout color that I choose from a group of 3 colors. Finally mopped over area . The floor looked brand new. Sir Grout gave me instructions on how to care for my ColorSeal floor .

All work was completed in accordance with what was discussed with the salesman. The employees showed up on time and completed the work within the original time estimate provided. The results were excellent. They turned dingy grout into what looked like the original grout at tile installation. The employees were professional and the job performed was neat and clean. It's only been a month since the job was performed, however, it appears that the grout is truly sealed and continues to look new. We purchased the cleaning solution they recommended. Unfortunately, the bottle had a small split which leaked on the counter. No big deal except when I tried to get this replaced. It's been approximately a month since I reported the issue with no replacement cleaning solution provided. I called Sir Grout twice and was told that they would drop off a bottle. Yesterday, I sent an email to Ann requesting a refund with no response. It's too bad that the fine job they performed is being over-shadowed by poor customer service over a $40 bottle of cleaning solution.

They were suppose to be at my house at 8:30. There was a glich in the scheduling and they did not arrive until about 12:30. They were very apologetic. I spoke with the owner of the company the following day and he could not have been nicer. My floors looked AWESOME and are much easier to take care of.

Professional, good communication. Careful with all furniture in house, moved everything back when finished. Always had me look at any problems and explained what they could and could not do.

The work on this job was more than anyone anticipated at the start. We had a leak underneath our tile. We had to remove and replace all of the grout in the shower, remove and replace 1/2 of the tiles on the floor. We had a little issue that the sales rep, Ann, smoothed out. She was there on every detail, making sure all issues were covered, as agreed. All involved did a great job to make our bathroom look beautiful again! We would use them again and we would recommend them to others.

We did not engage them as $300 was excessive for re-caulking a bathtub

I received a message the day before the scheduled service, informing me that they had to return to a different job the next morning to finish a job that they didn't complete that day. I called to confirm that a delayed start would be fine. The appointment was originally scheduled for 9, and the delayed start was to be 10. I called and spoke with Dan the morning of to confirm that the job could still be completed in one day, and that the delayed starting time would not necessitate another day of work. He assured me it would be completed in one day. I left to run an errand, and when I returned at 9:15, I was surprised to see a technician waiting outside. He was waiting for the second technician to arrive, and was surprised when I informed him of the delayed start time. Thus began a back and forth of lack of communication between the techs, the office, the owner, and me that would last all day. I repeatedly asked if the job could still be completed by 5, and was either assured that it would be (by the technician), or informed that they would gather more information and get back to me (by the office), but received no return call. By the time the second technician showed up between 12:30-1:00, I again asked if the job could be completed by 5. Technician one nervously answered that yes, it would, and he said they'd perform a sample cleaning area, and have me approve it before going any further. After the went to work, I heard him on the phone with Dan, the company owner, stating that they couldn't finish the job by 5. As they continued cleaning the sample area for the next hour, my frustration grew. By the time the sample area was ready and I approved the work, the technician apologized and told me that they couldn't complete the job by 5. I told him that I would have needed that information before I made the decision to have them begin, seeing as I had informed him that I wanted the job completed in one day, as had been originally schedulws. By this time, I felt uncomfortable having them in the house, and asked them to leave, and I would hire another company to complete the work. The technician sheepishly informed me that he doesn't like being yelled at, that he had enough of that growing up from his parents. Of course I hadn't yelled at him - how do you even begin to respond to that? I honestly could not believe how unprofessional the entire operation was. I hired another company that I found on Angie's List to complete the work, and it was done in 4 hours for half the price. And the technician showed up 5 minutes early.

It turned out well. They did a good job.

Great. They did a great job sealing everything up and the service guy gave me some tips on how to seal my tile. About 8 months later one small area of grout had shrunk and pulled away leaving a hole for water to get through. Sir Grout came in and fixed it the same day I contacted them - free of charge! I truly appreciate that they stand behind their work! It has now been over a year since the initial service and no further issues to speak of. I will definitely use Sir Grout again.

It looks really good. They are all real professional. They forgot to do the back splash so I called them, and they got right back to me and finished the backsplash. I was happy with the price. It looks like new now. I felt really comfortable with them in the house and they were personable.

Two guys did the job. The job took a day or two longer than anticipated but I was very pleased with the finished project. The guys were very professional and kind.

I think everything went great overall. The technician was very prompt and spent a good amount of time on the job. The tile and grout will both stained and also from my dog had a few accidents in there. It really made a difference in the long run. I would definitely use them in the future and the worker was very helpful in what do to do in the future. Great job overall!

The job went fairly well. The technician was about an hour late. Not 100% sure I would use them again.

First, the salesman, Joe, was very knowledgeable, generous with his time and provided a very detailed proposal. The technician who came to do the work a few weeks later was very prompt and professional and did excellent work. He worked very hard for several hours without any breaks, and thoroughly cleaned up afterward. (He also finished the job in less time than had been estimated.) We are very satisfied with the results. Everything looks great. A few months later, Dan Lundstedt, the owner, followed up with us to ask if everything had gone well and if we were satisfied. I assured him that we were, but mentioned that a very small section of caulk was starting to come off due to the pressure of the water hitting it. (I don't think this is the fault of the technician, but suspect that we will need clear silicone in that particular spot rather than caulk.) Dan indicated that we could call the office to arrange to have someone take care of that, which we will do. I was impressed by his follow-up.

I learned of Sir Grout through advertising that arrived in the mail, and couldn't be happier that I placed that first call to Dan Lundstedt to discuss my various flooring, tile/grout, and stone needs. Dan scheduled a site visit soon after my call, and was very thorough, both in asking pertinent questions on how my surfaces had been maintained previously, as well as offering suggestions on restoration and ongoing maintenance. I was impressed by Dan's choice to use proven top quality, non-toxic products, rather than the harsh commercial brands others employed. My biggest concern was an entire level of my home having cork flooring, that had been so poorly installed, followed by failed attempts by other contractors to correct the discolored, scuffed, drab surface, that I was to the point of considering replacing the entire floor with hardwood. Dan reassured me that he would research the best products for cork, and returned with 3 sample finishes of matte to glossy, to apply in an inconspicuous area of the closet, for my approval. Sir Grout's technicians arrived on time for our scheduled appointment a few weeks later (as I requested), moved furniture as needed to work area by area, and achieved remarkable results after an initial cleaning and just a single application of the high traffic protective floor coating we had agreed on. The crew leader chose to apply 2 more coatings, for the best results. Now, 4 months later, I am reminded of Sir Grout's expertise each time I look around at my beautifully restored cork flooring, in a rich, deep brown satin finish, with not a scuff in sight. On the same day of work, the tiles and grout on my shower walls and ceiling were steam cleaned, and a perfect match for my original grout color was blended and applied before sealing. Any evidence of mold/mildew was scraped out from the seams along the floor, a mold resistant product was applied, and the seams recaulked. I wanted to preserve that fresh, clean, disinfected state of my shower forever, though totally unrealistic, so it's just good to know Sir Grout is always ready to come back, not because the work will need to be repeated, but only because I will want the work to be repeated. At the end of the day, I was so convinced of Sir Grout's exceptional workmanship, that I asked Dan to schedule me for another challenging job, that several before him had attempted with no success. My white limestone flooring, looking like freshly poured cream the day it was installed, began discoloring to a mottled grey, dingy surface soon after. Natural markings hidden deep within the stone are known to rise to the surface once the stone is cut, unbeknownst to me (or my Architect, apparently). Again, Dan calmly reassured me that I could celebrate the beauty of my original stone, after a thorough cleaning, followed by his recommended diamond hone and polish process, to the level of sheen we both chose, and proper sealing. He was right - my limestone looks (almost) new again. I will continue to recommend Sir Grout without hesitation, and those who know my standards know my recommendations are few but exceptional.

Results are excellent - the tile is like new, and there were significant issues with staining and mildew. I could not be happier with the results. Service is expensive - it was well worth it in my case, but be prepared for this to cost more than you think it might. There was a snafu with the original appointment for an estimate - this was very frustrating and almost caused me to not continue with the vendor. However, once we got past that, I was very happy with the responsiveness, timeliness and professionalism in all subsequent encounters. Dan was on time and did a good job of communciating all of the options and providing an estimate and scheduling the work on the spot. The tech who did the work was very professional, cleaned up thoroughly after the job and did everything to make this a painless experience (except for the cost). Also, I asked about cleaning the tub itself which this vendor does not do. However, they gave me a tip for using Mr. Clean Magic Eraser, which worked out very well - I appreciated this. Overall a very positive experience.

He did a great job and I couldn't believe how good it looks.

I moved into this condo at the end of April. The previous owners had trashed the shower and the tile was very stained and corroded. I obtained 3 estimates from various firms. Sir Grout was the least expensive and also the most reassuring. They promised the tile could be repaired and cleaned without needing replacement. They were very accommodating with my work schedule as well as scheduling the work soon after I moved in. The owner showed up and explained the process and expected time/work on the first day. It was an expected two-day job and that is what it took. He worked late the second night but I'd have to say I wouldn't have minded if he stayed until midnight to finish. The work was that great. The shower was completely restored and looked brand new. They were also helpful with tips to help prevent such tile damage in the future. The owner followed up to check on the status of the shower months later. It still looks brand new and I could not be happier with the work and service provided. I was quoted by several people upwards of 5 times what Sir Grout estimated and charged. I'm so happy I kept looking, and I would absolutely recommend their services (from minimal grout upkeep to complete tile renewal in my case) to anyone in the future.

Work was done as discussed in meeting with Dan. The guy was very professional, took care to clean everything up, and left the room looking great. The work was completed in the timeframe discussed and it looks beautiful. He was also very informative on how to care for the tiles in the future.

The work was excellently done and in a timely fashion.

Sir Grout initially came to our home to evaluate the shower stall and provide an estimate. The explanation was thorough and detailed with the manager spending as much time as was required to answer questions. On the day of service, I was not home but my friend Fred was there to observe and provide assistance. Fred advised that, as Sir Grout had indicated, the repair work required 5-6 hours. The process was thorough and the result was impressive. The tile and grout looked new - better than I'd imagined. Not quite one year later, the shower still looks amazing.

Owner, Dan Lundstedt, came out and gave us a very detailed breakdown quote, as well as what to expect on the day the work was to be done. We were told work would take 8 to 10 hours. That we did not have to stay home the whole day (just let the worker in & be there upon completion). I was contacted via email to confirm the appointment. The appt was scheduled for a Saturday and Eddie promptly showed up at 8 a.m. ready to go. We previously pulled all items out of the bathroom the night before, so he was able to get right to work. I cannot stress just how conscientious Eddie was. We were able to come & go during the day. Each time Eddie went to the next step in his process, he invited us in to view what he'd done & was going to do next. Being the 3rd owner of this particular condo unit, we were well aware of the cracking grout, trace amounts of mildew & mold. What we thought was a darker grout on our floor turned out to be ground in dirt. Eddie was able to clean & color match our grout. The other impressive thing about Eddie was his insistence that the job wouldn't be done or right until he & we were happy. We were so impressed with the final results. For us, the most impressive thing is our master bath looks like a brand new bathroom remodel! The tile is amazing. We could not be happier with our experience with Dan, Eddie & Sir Grout. We highly recommend Dan & his crew for any tile needs.

My earlier review is below but I would like to make an update. The owner contacted me by email and phone to make an apology and assure me that he would refund my deposit plus extra $ for the aggravation that was caused. Due to the owner's quick response to make amends, I updated by grading by several grades. Wish I could give them better grades, but I cancelled the work after having trouble scheduling. Older review: I scheduled to have two bathrooms cleaned by Sir Grout. Dan was very nice on the estimate, but from there the service went downhill. I had to reschedule my date to clean the bathrooms in June, called and got a new date on July 12. On the original date in June, I got a call that they were coming over. Called to say I had changed it to July 12, but there was no record of the change. So I rescheduled the date to July 26, but then the crew arrived at July 12 (we weren't home because the date had been changed!). I called and they assured me that the new date of July 26 was on the record and somehow they had mixed up. Well, July 26 arrived and no one showed up. When I called the woman said there was no record of any dates scheduled except the June date!!!! What gives with these people? Don't they talk to one another? Don't they keep records?