Prime Time Window & Gutter Cleaning Inc

It wa a nightmare. They sent an inexperienced workman who took two full days to wash the windows. He broke one of the windows and it took weeks to get it settled with their insurance. Just today, I found that he broke a latch on one of the storm windows. DO NOT HIRE! You will be sorry

Very expensive. Did not open front screen door to move window to clean bottom. Did a horrible job on side windows

Windows were cleaned as contracted. However, the technician apparently damaged one section of gutter while cleaning the windows. While the work was being performed I heard a distinct "bang-pop" in the area where the technician was working near the section of the roof where the damaged gutter was eventually discovered. I did not notice the damage right away, however, during the next several rain storms I saw water overflowing the gutter where the gutter was damaged. I hoisted my own ladder and removed the gutter guards to observe a bent down gutter and several broken gutter hangers. Between witnessing the overflowing gutters and finding time to climb a ladder to inspect the damage approximately 45 days passed. The location where the gutter was damaged has visual evidence of mechanical damage giving the appearance that someone stepped directly on the gutter while cleaning the windows. When I contacted Prime Time the operator initially complained about the passage of time since performing the work. But I offered a solution, the option of either repairing the damage themselves (which involves bending the gutter back into position and replacing a few broken gutter hangers) or I would contract with a different service to have the damage repaired and I would send Prime Time the bill. Prime Time chose the option to come out to inspect and repair the damage themselves. As a result, we agreed on a follow-up appointment to have the gutters inspected by a technician. The first follow-up appointment the technician failed to show. When I contacted customer service the explanation given was that there were no windows in the area above the damaged gutter (even though there are windows above the damaged gutter) which is the reason the technician gave for not showing. When I explained that there are windows above the damaged gutter Prime Time reconsidered and agreed to schedule a second appointment. At the second appointment the technician arrived two hours late and after inspecting the damage the technician's initial explanation was that the gutters were old. When I explained that Prime Time was the only contractor who had been on the roof since the gutters were last worked on (gutter guards were installed in mid 2020) the technician claimed that then damage must have been caused by winter snow. In the end the technician offered to repair the damaged gutter at my expense which is a non-starter for me. As a result I will repair the damage on my own and will send the bill to Prime Time. Based on the lack of cooperation, unprofessional employees (customers are always wrong -- the technician called me a liar to my face), and how this company handles customer service I don't expect the Prime Time accept any responsibility for the damage. Customers beware.

No show. Four days of waiting and wondering.

They left a mess. I asked them to sweep up the debris but they only cleaned up the own space I pointed out as an example and left debris on my other decks and a/c unit.

The company provided an appointment for service very quickly. They arrived promptly to clean the gutters and I'm pleased with the service.

They were polite and respectful. They did a very good job.

Great, friendly and neat and cleaned up

The work was fine. My issue was having the guy doing the work call me from the job site and demand more money than the original estimate. I refused and told him to leave. I then called their office to complain. The office did not know about the demand and told me the work was already done. Bottom line is the gutters are cleaned but someone tried to scam me. Would not trust. Also would not have bothered with writing this review but they have sent me several emails begging me to review them. You get what you ask for.

They did a great job cleaning my gutters. Cleaned up all debris afterwards.

Great! Provided images of gutter cleaning (before/after); efficient and prompt! Very happy.

Only one man came to wash my windows, inside and out. It was done very quickly, the windows looked pretty clean, except around the edges and the wells were still dirty. I would not recommend

Great, did a thorough job. We are happy with their services.

I used their website to book my appointment. As they requested, I provided my cell number and my email address. They gave me a first (Friday), second (Monday), and third (Tuesday) choice and were clear on the site that no appointment was booked until they contacted me. I NEVER HEARD FROM THEM. On Thursday (not one of the choices they provided to me), I came home to find a man on a ladder cleaning my gutters! He had started work even though no one answered the doorbell. I had received no communication from Prime Time and had received no estimate. I asked him how much it would cost, he said $180. As long as he had started I let him proceed. When finished, he charged me $204!! What a scam. AVOID THIS COMPANY. NOT AT ALL PROFESSIONAL IN ANY WAY!

The technician did a good job. We had gutters cleaned and a patio pressure washed but my issue is with the company. I sent them two emails and a follow up and nobody contacted me. I set an appointment for early Saturday and they on Friday that someone was on their way. I had to call to remind them that the appointment was for early Saturday morning. They said ok and then arrived around 11AM and I had to leave. When I called to schedule the service, I was quoted $220. I questioned the price and I was told that we had a big house, so I said OK. We ended up with a bill for $224 plus an email bill for $236 on 10/25/2020 which was actually a bill from a year ago. So I had three prices for our job. I also had an Angies list coupon that the technician said he could not honor as it was not a complete job. He told this to my spouse but I could not be there to correct his misconception as it absolutely was supposed to be a complete gutter cleaning. I sent two emails explaining the above and never heard from anyone. I even called to discuss this but still no response. Again, I was satisfied with the work but I don't think I would use them again. So, and A grade for work and an F for other issues, so I averaged it to a C.

Work performed but price shifted from $110 to $130 as stated by email contract. Company needs to be clearer on exact price being charge.

Prompt, courteous service. The washer told me which windows he would suggest replacing which will be a large savings for me. I would definitely recommend them and use them again.

Joaquin was on time, efficient, and thorough.

This is a PSA to all consumers. DO NOT USE Prime Time Windows and Gutter Cleaning is not only not thrust worthy they are SCAMMERS!! I used Angie’s List to get a quote from Prime Time Windows and Gutter Cleaning and another company to power-wash my entire house, fencing, and surrounding sidewalk. The quote I received from Prime Time Windows and Gutter Cleaning was $500 the quote from the other company was $525. I was not familiar with the pricing of power-washing and decided to purchase a power- washer to do it my-self. A month or so later, I started receiving past due invoices from Prime Time Windows and Gutter Cleaning for power-washing the surrounding sidewalk of my home. At first, I delete the notices, due to the fact I did not request their service, nor approve service. Most recently, I decided to take a closer look at the details of the email and invoice, which is how I discovered I am being charged for power-wash services for $500 for the surrounding sidewalk. I called Prime Time to inquire why am I being charged for services I did not request or approve. They said their tech told them I approved the service, which is inaccurate. They also sent before and after pictures of my property, which look filtered, my sidewalk is still in need of power-washing (something I haven’t got to as of yet). The fact, this company came on my property without my permission, and now I am being harassed for a service I did not request nor approved. Also, I never signed a contract, or a bill after the so-called work was done, (which I truly don’t believe ever was by the look of my sidewalk). When I called to discuss this with Prime Time Windows and Gutter Cleaning, I then received a contract for me to sign. I also, received several emails and calls with contradicting information. I don’t understand how these SCAMMERS (Prime Time Windows and Gutter Cleaning) can get away with these tactics! Thus my reason for reaching out to the BBB, hopefully these SCAMMERS will be thoroughly investigated and brought to justice for their practices and consumer abuse. These SCAMMERS should have their license revoked to protect the safety of consumers. My next step is to get an order of protection against Prime Time Windows and Gutter Cleaning for coming on my property unwarranted. What else can I do to protect myself, my family, my home and others consumers from these SCAMMERS??

gutter cleaning and gutter protectors

excellent, workers did an amazing job

Fair -- price much too high -- had things arranged and did not want to cancel and wait for a different window cleaner --

It went well i like they use buckets to put the debris in. I just don't understand the added cost to clean out a downspout. If a persons downspout is not full of debris there is no need to get your gutters cleaned. Removing the debris is cleaning the gutters if not there would be nothing to clean

Good job, they asked for $50 more than the $300 estimate before they started

This is the third time I call this company. Firs time was ok. Second time they quoted a price that was HALF of what they asked when they showed up at home. Third time they also gave me a different price when they showed up at home. Company alleges that all the terms about price were on the "Service Appointment Confirmation" email. Note, the email had the quote buried as an attachment to the email . The email subject says nothing about there being an official quote THAT IS DIFFERENT from the quote they gave on the phone. After speaking to the company, they sent a second email with a subject line that reads "Revised Estimate from Prime Time Window & Gutter Cleaning, Inc." That's after I sent the guys back and refused the work. Overall, this company engages in what appears to be deceptive business practices. No one should do business with them. I just read in Angies List that there are over 2 dozen customers with the same complaint. Shame on all of us who did not read the reviews.