MARK NIEGO & COMPANY INC.

Mark Niego was very unfriendly upon arrival. I explained that we wanted to add an addition onto our home to make an in-law suite for my mom to stay with us since my father had passed away. He walked around my house, was very arrogant, said that our plans were no good, and told us what we should do is close off a wall on the second story to make an extra bedroom. My mom said that she wanted a living space as well, and Mark Niego rudely said, " then find a place of your own." Now, I don't think we had him out for his opinion on who should live where, but to help us achieve what we want and need. As a customer, we deserve respect, and that.....we did not get. As he was shooting down our plans, he said, "Let me guess, you've had some bobble head contractor out here already who said they could do it huh?" Wow! That is all I can say..........And then, I was giving him most of the details on what we wanted to do, and I guess he thought my husband should have been doing it because he looked at him and said, "Do you talk?" It was just the most uncomfortable experience I have ever had as a customer. He then told us that he was going to call the village the next morning to ask them a question for us, and then have our estimate ready in a week. Needless to say, Mark Niego never responded with any further information. I finally emailed him 5 weeks later, and he responded that he got busy. But that was it! Not that he would work on it or anything! (which was fine because I had already found someone else) But this was just such an aweful experience, I felt horrible for my mom, and this was just such a waste of my time.....

unknown

They were very thorough in terms of what they were going to do. They were pretty personable. Their price was little more than what we wanted to pay and that was probably the only thing that made us not use them. They were on time to give the estimate.

We are looking into the financing at this point. I have referred him to my brothers and others. He does good work and is not bad but his prices are not cheap. I would use his services in the future too.

Everything was positive. He came out on time. He gave me quite a few options. He was very informative. I will probably use him when I get ready to do what I want to do.

The plan went well, and according to the schedule. Mark Niego met with us, and we accepted bids from him and several others, including an architect and another general remodeler. He explained the entire process, and helped us out with deciding on a workable floor plan. Taking the plans through the city to get the permit took probably 24 hours of waiting in total, over about a month, and felt something like Dante's third level of the inferno. And this was BEFORE the permit office crisis of last summer, but as an aside, the man who did finally give me the permit, who lacked the ability to exhibit affect change, stated that he had no idea why he was giving me this permit, and that he had never done so without the attention of some kind of divinely appointed surveyor who flew over the house photographing the entire block, etc. I am telling you this about the permit process because that's part of the deal, but that's not Niego, that's the city. Ground was broken in short order after the permit was bestowed, and construction began. The homeowner, in this case, was the general contractor. Niego provided a list of contractors he works with, and we got bids from them as well as at least two others in each category: plumbing, electrical, HVAC, etc. His list of contractors came in with the lowest bids. Throughout the construction project, I was impressed with his professionalism, and with how well he responded to issues that came up, such as Gale force winds and rain in the dead of winter when we had the back wall of the house out in a dumpster in the backyard. There are, of course, about a hundred details worth mentioning, and I could go on forever, but you wouldn't really read that, would you? Niego was ideal for us, and undercut the most likely competition by about half. We lived in the house during the construction, and his guys came and started at 7:00am promptly, often climbing the ladders right outside my bedroom, racing to turn on the radio to listen to "la musica romantica." That killed me. Another piece that was helpful: Mark worked with us as we tried to do as much as we could with used and recycled materials that we dragged out of tear downs up on the north shore.

unknown

MARK AND HIS CREW WERE VERY PROFESSIONAL, TIMELY, HONEST AND PROVIDED US THE BEST QUALITY WORK. I WOULD DEFINITELY USE THEM AGAIN.