Matrix Basement Finishing

Great I love how this app works

Very well.

Incredibly Well!

Great good installers

Everything was great.

DO NOT USE THEM

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We did not have any services performed by them, and we may not. We just sat through a 4hr 20min consultation at our house, that ran until 1120pm!! When we were presented the final price of things, it was right in the neighborhood of what we expected. The price started at $53,000 and had come down to $48,000 in short order. However, the sales pitch is what was insulting. We were given the price finally after 4 hours (at 11pm), and then were given some discounts if we were to commit to the entire project at that moment. No time to think about it. Had to commit today to get the discounts, which included some 0% financing for 60 months. We were shown a hand drawing on graph paper, and verbally given a list of items that would be included. That was it. I was not going to commit to a hand drawing. I would gladly pay some money to move to the next step of a drawing and rendering. But not commit 100%. The real issue i have is the breakdown of those items, and the work that was going to be performed. There was not any itemized list of work that I was presented. There was not a single CAD drawing or rendering. Just a hand drawing and a spreadsheet he showed us on his laptop. In order to see a CAD drawing/rendering, we would have to commit to the entire project. We were going to put in a mini bar/sink area and although it was included in the price, we were never given any choice of colors/materials. What if i dont like the included options? Are there upgrades available and how much? The whole sales process was very unprofessional in my opinion. It was 11pm and I was being pressured to sign, or forego any discounts (I was even asked to sign a piece of paper saying i was declining the discounts). I had even referenced the time multiple times and said I have to get up at 6am. The sales consultant repeatedly said how they were regulated by Lisa Madigan and this is why they can give a discount. I didnt understand how that was. Maybe it's true....maybe it's not. But there were enough red flags to simply aggregate me. Either way, he didn't get the fact he had overstayed his welcome and I had stopped listening or caring. The whole process was like buying a used car from a shady dealer....or more comparable to the sales teams that try to sell you a condo in Hawaii/Mexico/etc. It was insulting. That's really too bad too....i thought their product was a great product. I saw an open house and thought they did excellent work. But, i was insulted with the and quot;sign now to get the good dealand quot; approach. Especially when it was 11pm!

It was a rather obnoxious experience overall. We went to their showroom in Arlington Heights to take a look at the product. Seemed like something worth investigating further so we had them come over to look at the basement and provide an estimate. Like the person who provided a review on 10/27/11, their high pressure sales tactics and exorbitant price were a major turn-off. The first estimate they gave was ridiculous, over $40,000. As they tried to get us to commit right then, the price came down about $15,000. Part of their overall estimate included an egress window which, because of the age of the home, we didn't have. They insisted that they absolutely had to put in an egress window to comply with building code. I was skeptical of that claim and later confirmed that it was BS. We were not going to commit without receiving more estimates and getting them to leave was difficult as they tried basically every sales trick in the book - eventually, we had to (almost) literally push them out of the door.

It was superb. They came in and they didn't bother me. They got their work done and they cleaned up every single night. I would definitely use them again.

.Matrix Basements are a terrific group of people to deal with. The people I dealt with specifically, were respectful, patient and above all very professional. Matrix gets a bad rap (on Yelp especially), and I think it is because the company is going through some growing pains. There is significant demand in the product they are offering, which delivers high quality, mold-free basements. They don't come cheap, but quality rarely is. What you do get is professional and courteous treatment throughout the entire process. Where the growing pains come in is in their selection of some of their contractors. Because they need to partner with several contractors local to the area, they can't always control the quality of those contractors, many of whom are rushing to finish the job because there is such high demand for Matrix' product. However, no matter what happens, I can guarantee they will make good on their promise of a high quality finished product. In the instances where I noted a defect, it was almost always corrected promptly. The Matrix guys I dealt with, Josh and David P mostly, would even respond to calls at 8 or 9 PM. I have a busy work schedule during the day and can mostly only reach them easily in the evenings. I felt bad calling and figured I would leave voice mails, but they always answered. Matrix even went out of their way to have make a change at their expense for me when I realized one of their specs did not account for a projector I had wanted mounted. This was not a one-time event either. There were other instances where the company threw in items/favors just to ensure satisfaction. The one instance where I was unhappy had to do with a particular contractor they used. However, all it took in the end was a single phone call to Josh and everything got resolved to my satisfaction. The contractor that was so hard to get ahold of was suddenly at my doorstep the next day at 8 AM. Matrix is trying to get as many customers through word of mouth and sheer goodwill. Because their founder Nate understands that fundamentally, it is about pleasing the customer, they will do right by you all the time. You just need to make sure you are dealing directly with the company itself and not through their contractors who may not necessarily share their vision of what the customer experience needs to be like. Overall, this young company comes highly recommended. If they can continue to scale and maintain the high quality of customer service (their product speaks for itself and doesn't need to be sold), they will become very successful.

The whole process was very good from start to finish. Peter and his crew went above and beyond in making helpful suggestions such as getting a better basement window through Menards. They were receptive of my supervision and feedback. His crew always did a great job cleaning up when they were finished at the end of the day. They worked on the basement while we were out of town on vacation for 2 weeks, they were completly trustworthy. The whole project from start to finish was completed in under 4 weeks. They made sure the walls were completed smooth and ready for painting. They moved the fixtures, vanity toilet and cabinet down from the garage and installed them. I was very happy with the quality of thier work. Good job!

They were very accommodating, on time and did a great job. If we had another basement, we would use them again.

They are on Angie's List. They do basements. They were timely and cleaned up after themselves. I have a little door underneath my stair that they went above and beyond to make sure it looked really nice. What was there previously was kind of half done and they actually did a beautiful job with it to make it look really nice.

We decided not to go with Matrix because of their pricing policies and their overall business practices. We felt that they were very pushy. I am not a fan of high pressure sales practices. Upon arrival at our home, the salesman was informed that we are going to receive at least 3 bids before we will make a decision. Their estimate was ready within the first hour. After that, we felt that we then spent the next hour and a half trying to get them to leave. The salesmen would make calls to supervisors and then try strategy after strategy to get us to commit right there and then. He came up with two different prices that were over $10,000 different. The cheaper one was the commit now price, and the other one was the commit later price. This is in now way a reflection of the product they install.

The price was extremely high compared to the value that we would have gained to convert our basement area. The sales rep was very professional and the materials used appear to be of excellent quality. Everything beyond the "basic" is a la carte and they are willing to work with you to create the package that can fit your needs. The visit date listed in my response is estimated only since I do not have the documents any longer.

They were quick to come out a give a quote and after receiving quotes from other companies, it was competitive. We decided to go with them since they don't use drywall on the walls, it is a magnesium oxide board that doesn't mold and can dry out if it gets wet. It's very nice and looks just like drywall with no seams! Getting started was the one area that seemed to drag on. We decided to do it in February but they weren't able to start until mid May. Once it was submitted for permit it went pretty smooth. About two weeks to get permitted and the entire install was two weeks. Another week waiting for final inspection and it was done. The best part of the entire experience by far was Alex, the head guy on my project. He's the type of guy that really wants to do a good job, whether it means more work for him or not. He was extremely polite throughout the whole process and left the basment spic and span every day. I would definitely recommend them.