Services we offer
Appliances, water heaters, compactors & disposers, floor care, air conditioners, bath tubs & showers, cabinets & countertops, ceiling fans, faucets & fixtures, flooring, interior doors, home decor, ladders, lumber, masonry & plumbing, electrical, fencing, gutters, decking & doors, outdoor power equipment, lighting, patio furniture, paint & stain, windows, play equipment & accessories
Number of Stars | Image of Distribution | Number of Ratings |
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31% | ||
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19% |
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The first call we received? The installer called to schedule installation before we even received the materials. The installer stated he was told the materials had been delivered. Not quite. Then a day or 2 later the store called to arrange delivery. Upon receiving the delivery, there was some trim pieces not on the truck. After a few calls the store sent the proper trim pieces. Then after a few days and no call from the installer I contacted them and was able to set up the installation.
On the day of the installation, the installer began by removing the old flooring, which included a small foyer area with ceramic tile. The installer did not have the proper equipment to collect the dust created when removing the tile, so they set up a box fan in the front door and when finished, left our front porch, foyer, living room, and kitchen covered in dust. The laminate floor was installed fairly well, but the installer made certain to cut up every piece of laminate so that none would be left with us in case the floor was damaged in the future. This was done on purpose and I suspect at the direction of Lowe's. They got to the point of cutting tiny pieces to fill corners out of the 36"x18" sheeting. And not multiple fill pieces from 1 sheet, but 1 piece out of 1 sheet, period. There were multiple sheets used solely to provide single 6"x4" strips. The same went for the underlayment. When it appeared there would be a whole roll left over, they opened it to use a tiny piece of it just so it could not be returned. During the install I had to cut down all the doors myself, as this is not covered in the installation. Who in their right mind would expect a floor installation to leave them with unusable doors that could not be opened? Luckily I was able to do it, what happens to people without the tools or ability to cut their doors? Also, I did not notice at the time, but during the installation they cut the door jambs to make room for the laminate, and in the process cut the alarm wires at every door they worked near. It wasn't until later that night when we could not arm the alarm that we realized what had happened.
So I contacted Lowe's the next day, and was told I had to deal with their subcontractor (Fidelity Flooring) directly. I contacted Fidelity on Friday, and received a call back from Bill Cook, who told me it would be very strange for the wires to have been cut during the installation and he had to come and see the damage personally before they would "help us" with the repair bill. Bill stated he would call me the following week to set up a time to see the damage. That call never came. I called Bill after that week had gone by and left a message. He called me back and said that the current week was full, but he would call me the next week to set an apt to see the damage. Again, that call never came. I called and left another message and heard nothing. At this point it was a month after the install and I called Bill again and left a message stating that someone would be available any day, any time that week all he had to do was let me know when. Again, no return call was received. Finally, 5 weeks after the issue was reported, Bill called and of course apologized for the run-around, and stated that all he needed was a copy of the repair bill. This was after 5 weeks of delay stating he had to see the damage first hand, now all he needed was a fax of the bill. So I faxed the bill and received a call from Bill stating he had received it, and would be working with Lowe's to get a check mailed to us during the week of Labor Day.
A month later, no check had been received. I contacted Lowe's installation dept to inform them that I would no longer be dealing with their fly by night subcontractor and that I expected them to rectify the situation. Of course, the manager (Dan) was not there so I was told he would call the next day. I then called Bill and left a message that we had received no check, and that we had contacted Lowe's. Bill called back and stated that he had cut the check and hand delivered it to Dan, the installation manager at Lowe's, 3 weeks ago. The next day Dan called, and stated he had received the check from Bill 2 weeks ago, and had mailed it to us. Really?? We went to Lowe's for professionalism and to avoid exactly this kind of runaround and BS and end up with "The check must have been lost in the mail"??? I understand things happen, but at least be honest about it. If you lost it, just say you lost it! Anyway Dan then alleged that he would have Bill cut another check and that he (Dan) would hand deliver it. We'll see how that plays out, I'll update if/when this is all over.
UPDATE: Finally received reimbursement for damaged alarm system wiring. It only took 3 months.
floor repair was simple and gave a verry reasonable estimiate.the actual installation was great and it looks great. very friendly installer neat and detailed.HE evendid some minor repair work on the wallpaper and woodwork that was not part of the job to make it look good
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