LOWE'S

BUYER BEWARE! Whatever you do, do not use Lowe's door department!! It is a total SCAM. We hired Lowe's to perform measurements on our door frame to make sure we were ordering the right size door. We paid for the measurements and then didn't hear from Lowe's for over a month and they wouldn't return our calls. Very unprofessional. We finally got someone out to measure the door frame, and relying on Lowe's measurements, ordered a door. Again, we didn't hear from them for over a month and they wouldn't return our calls. Finally, we got a hold of someone who told us the door was in and scheduled a time, even further out, for the install. When the Lowe's person finally came to install the door--and we thought this ordeal would finally be over--the person told us the door was the wrong size and tried to charge us a ton more $$$. Do not trust this dishonest business whatever you do!

John was professional in his approach from the beginning. He came to our house for an initial measurement, and he spent a good deal of time to make sure that his measurements were accurate and complete. When the time came for the installation, he was prompt, courteous, and professional in every aspect. We have a tight and careful installation of two doors. I would certainly recommend him.

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Lowe's was great. The contractor wasn't with Lowe's. It was just wrong. It was a very awkward experience. It didn't go very well. They want an overcharge for just the removal of the door even though we have a contract with Lowe's. They wanted to add an additional cost. It didn't say in their contract that overall they still want to do it. He wasn't very professional. He went up to get the $6000 door for the garage. $1100 is a lot for the garage door. That's where we had the problems. I had a problem with their contractor. It was a good door. It worked perfectly fine. They did a good job. I would use Lowe's but with the contractor who installed the garage doors, I would definitely not.

Carpet was ordered and installed in the family room. the store staff helped us with the initial order. They called to confirm the product and the service date. The installer worked by himself. He did a great job and made certain it was installed properly ( he saw the old carpet was buckled due to improper installation) and explained how to avoid the problem we experienced with the carpet being replaced. He was on time, neat and worked efficiently. The product we purchased was Mowhawk . It is made from recycled plastic. It was a low to mid- priced product and has held up very well in a high traffic area.

They did a good job installing the water heater.

We made the mistake of going to Lowe's to purchase laminate flooring for our kitchen over the summer. The trouble started right away, as when we made the purchase we were told that A) the store would contact us to arrange delivery of the materials which had to acclimate in the home for at least 48 hours before they could be installed and B) the installer would contact us to schedule the installation. Seemed like a logical series of events, but that's not what happened. The first call we received? The installer called to schedule installation before we even received the materials. The installer stated he was told the materials had been delivered. Not quite. Then a day or 2 later the store called to arrange delivery. Upon receiving the delivery, there was some trim pieces not on the truck. After a few calls the store sent the proper trim pieces. Then after a few days and no call from the installer I contacted them and was able to set up the installation. On the day of the installation, the installer began by removing the old flooring, which included a small foyer area with ceramic tile. The installer did not have the proper equipment to collect the dust created when removing the tile, so they set up a box fan in the front door and when finished, left our front porch, foyer, living room, and kitchen covered in dust. The laminate floor was installed fairly well, but the installer made certain to cut up every piece of laminate so that none would be left with us in case the floor was damaged in the future. This was done on purpose and I suspect at the direction of Lowe's. They got to the point of cutting tiny pieces to fill corners out of the 36"x18" sheeting. And not multiple fill pieces from 1 sheet, but 1 piece out of 1 sheet, period. There were multiple sheets used solely to provide single 6"x4" strips. The same went for the underlayment. When it appeared there would be a whole roll left over, they opened it to use a tiny piece of it just so it could not be returned. During the install I had to cut down all the doors myself, as this is not covered in the installation. Who in their right mind would expect a floor installation to leave them with unusable doors that could not be opened? Luckily I was able to do it, what happens to people without the tools or ability to cut their doors? Also, I did not notice at the time, but during the installation they cut the door jambs to make room for the laminate, and in the process cut the alarm wires at every door they worked near. It wasn't until later that night when we could not arm the alarm that we realized what had happened. So I contacted Lowe's the next day, and was told I had to deal with their subcontractor (Fidelity Flooring) directly. I contacted Fidelity on Friday, and received a call back from Bill Cook, who told me it would be very strange for the wires to have been cut during the installation and he had to come and see the damage personally before they would "help us" with the repair bill. Bill stated he would call me the following week to set up a time to see the damage. That call never came. I called Bill after that week had gone by and left a message. He called me back and said that the current week was full, but he would call me the next week to set an apt to see the damage. Again, that call never came. I called and left another message and heard nothing. At this point it was a month after the install and I called Bill again and left a message stating that someone would be available any day, any time that week all he had to do was let me know when. Again, no return call was received. Finally, 5 weeks after the issue was reported, Bill called and of course apologized for the run-around, and stated that all he needed was a copy of the repair bill. This was after 5 weeks of delay stating he had to see the damage first hand, now all he needed was a fax of the bill. So I faxed the bill and received a call from Bill stating he had received it, and would be working with Lowe's to get a check mailed to us during the week of Labor Day. A month later, no check had been received. I contacted Lowe's installation dept to inform them that I would no longer be dealing with their fly by night subcontractor and that I expected them to rectify the situation. Of course, the manager (Dan) was not there so I was told he would call the next day. I then called Bill and left a message that we had received no check, and that we had contacted Lowe's. Bill called back and stated that he had cut the check and hand delivered it to Dan, the installation manager at Lowe's, 3 weeks ago. The next day Dan called, and stated he had received the check from Bill 2 weeks ago, and had mailed it to us. Really?? We went to Lowe's for professionalism and to avoid exactly this kind of runaround and BS and end up with "The check must have been lost in the mail"??? I understand things happen, but at least be honest about it. If you lost it, just say you lost it! Anyway Dan then alleged that he would have Bill cut another check and that he (Dan) would hand deliver it. We'll see how that plays out, I'll update if/when this is all over. UPDATE: Finally received reimbursement for damaged alarm system wiring. It only took 3 months.

I went into Lowe's and found some gardening things I needed. It was very easy to use. I got exactly what I came for.

Installers did not go a very good and would not hire again.

The person who worked in the faucet department was very abrupt and impatient. He did not want to take the time to help me. I had a picture and measurement of the sink and the vanity. I also explained what kind of faucet, brands and designs that I wanted. I am not familiar with installing faucets and which one I needed. He didn't want to answer my questions that I had. He was very un helpful. When I went to look for knobs I knew exactly what I wanted. I asked the guy in that area to help me find the one in particular. he just pointed in a genral direction and said to look over there. I asked him about finding a bigger size and he would help me. The manager came over and helped me. He apologized. When I went into the store it was not busy.

things started off badly- first subcontractor was very uncommunicative and wasnt really interested in fixing utility room floor giving an estiminate plus whatever cost of fixingfloor. salesman called me 2 days later and I told how I felt and was not going to have them do it.he apologised and said thats not how we do business and refunded my $25.He asked if I would give them another chance and I agreed. The second company came out and oh what a difference- estimater was polite, answered all quertions, said floor repair was simple and gave a verry reasonable estimiate.the actual installation was great and it looks great. very friendly installer neat and detailed.HE evendid some minor repair work on the wallpaper and woodwork that was not part of the job to make it look good

They did not get the installation set up; I had to call them back again. The price included the installation. Everything was good except they screwed up on the installation and didn't get it scheduled. As soon as I called them they took care of it immediately. They were very good on follow up. Since I made a complaint they called several times to make sure that everything was okay. I didn't compare prices. Once I complained they were responsive.

Lowe's made mistakes from beginning to end. (1) They charged sales tax on non-taxable items; (2) They sent in the countertop order and forgot to include the color which caused unnecessary delays; (3) They ordered the wrong style backsplash trim and the measurements were incorrect, which Artisan Kitchens (installer) noticed and corrected; (4) They did not return my calls when I left messages, and on one occassion, left a message for me about drawer and cabinet handles, which I did not order; (5) When I resorted to stopping by the store to follow up, the store contact person, Tom, had no idea of the status of the order and his standard answer was that he would have to get back to me; (6) Lowe's never returned my calls regarding questions about the installation services customer contract, therefore, I never received or signed a final contract; (7) After a month of trying to get information about my order, I tracked down the store manager who looked into my order and resolved the outstanding issues; (8) Josh Kimes from Artisan Kitchens (installer) stepped in and worked to correct Lowe's mistakes. I would NEVER go back to Lowe's for any remodel work on my house.

A comedy of errors. The shower door was a special order. We paid to have Lowes' installer come out to measure so that we would not be responsible if the door was the wrong size. The door arrived when they said it would, but when their installer went to pick it up, it was the wrong door. Back to square one. They reordered it. It arrived. The installation was scheduled. The installer shows up on time and promptly informs me that there will be an extra charge because I live in an elevator building and that his instructions do not include removing the existing door. I showed him my copy of the contract that explicitly states that removal is included. Meanwhile, after helping the installer carry all of his stuff to my bathroom, he discovers it is the wrong door. Again. I help him carry everything back to his truck. On the third try, they finally got it right. The installer did a decent job and the results look good. However, Lowes has major communication problems. There seems to be no one person in charge of making sure things get done right. The price was reasonable and the results look good. But it simply was not worth the time and hassle.

Lowes had promised us we would be contacted within 48 hours for this job. After not hearing from anyone for 7 days, Lowes had to contact a second contractor. That would be Bomar Construction. They called immediately and set up a time. They came out and had the job done in under a day. They were clean, neat, friendly and professional. They really turned the experience around for us from bad to good.

A mixed bag: Lowe's contractors generally did an excellent good job, especially cabinets & carpentry. They didn't have licensed plumbers or electricians in our village, so I did my own electrical and hired a plumber separately, which also forced me to file my own permits and relinquish some rights in their standard contract. Coordination between departments was shaky, and Hannah in kitchen department was not very good at returning calls or following through on anything. Her inaction caused a delay in the granite fabrication & installation that left us with an unusable kitchen for three weeks. Lowe's flooring installer did a good job but didn't warn us about all the debris that would be generated in the basement room below the work, and did not provide protection. Granite installer also did a nice job, but showed up to start the work at 9:00 PM!(yes PM). They said this had never happened before and was a scheduling mistake.