Extended Home Living Services

"Thank You! We appreicate you taking the time to write a review!"

"[Member Name Removed], We are very happy to hear that! Thank You so much for taking the time to write a review!"

"Thank You for taking the time to write a review! We are glad to hear that you were happy with our work!"

"[Member Name Removed], Thank You very much for taking the time to provide us with a positive review. We are happy to know that you were satisfied with our work! Please let us know if there is anything else you may need."

"Thank you very much for taking the time to write a review. We're glad to hear that Jose was able to detect the problem with your chair lift and address it so quickly. Please don't hesitate to contact us if you need any more assistance with your chair lift."

"Thank you for your feedback - that's a good idea. We have purchased booties for all of our technicians."

"We are very sorry that the client was disappointed. A key part of our process is to provide a detailed written proposal. In this case, we clearly explained what we could do - and provided the detailed written proposal. Given that it was a multi-level condominium environment - it wasn't possible to move the plumbing to create a true wetroom with a centered drain - and additionally this would have been a significantly higher project cost and been a project that would have taken much longer to complete. With regard to the tile - our proposal specifically described that we would infill only the lower rows of tile - and this was in keeping with the request to keep the cost of the project down. We never threatened to sue ----- and instead in order to try to make the client happy, we went back at our own expense and added more tile at a cost of over $1000. Again - we work hard to satisfy our customers and are sincerely sorry that there was disappointment. We were focused on providing a better bathing environment and were sensitive to the needs of the client and her husband."

"I spoke to this member following this situation. Unfortunately, she was not given helpful, nor accurate, information when she called. Our receptionist did refer her to a company that had more experience and better access to parts for the type of elevator that she has - However, we should also have offered to fix it ourselves. The company that we referred her to, did come to her house and make repairs but did not provide the same level of customer service in the home as we do. I apologized to her and offered a free 6 month check-up due to her dissatisfaction. On a side note: we have owned EHLS for 2 years and as owners are committed to honoring all customer warranties and providing support to the many customers EHLS has served over almost 20 years. We are proud to offer multiple fine brands of lifts including: Bruno, Thyssen Krupp, Waupaca, Savaria-Concord, and Otis Home Elevator. We are sorry about this incident and assure you that we have many happy customers who have done large home modifications with us - we can provide customer recommendation letters for jobs as small as a stairlift and as large as a home addition to house an elevator. Thank you for considering us."