Construction Alternatives LLC

Service Provider Response

OUR COMPANY IS VERY UPSET ABOUT THIS RATING. WITH EVERY DISPUTE THERE ARE TWO SIDES... HERE IS OUR LINE ITEM REBUTTAL. 1. STAIRWAY CLOSET WAS COMPLETED CORRECTLY AND TO BID SPECIFICATIONS. AT THE BEGINNING OF THE CONSULTATION THE HOME OWNER WANTED A NEW STORAGE AREA THE ENTIRE AREA UNDER HIS STAIRS. THERE WAS NO MENTION OF THE CLOSET SHELVING TO GO BACK IN PLACE. TRUTHFULLY IT WOULD BE HANGINGING IN SPACE AND DISRUPT THE AREA. WE DID STATE THAT WE WOULD PUT SHELVING BACK IN, BUT IT WOULD BE A CHANGE ORDER, AS IT WAS NOT IN THE ORIGINAL BID. THE OWNER DECLINED THE OFFER. 2. THE CLOSET DOOR WAS NOT IN STOCK LOCALLY..WE SPENT A LOT OF TIME TRACKING DOWN THE DOOR TO MATCH THE EXISTING DOOR EXACTLY. IT WAS OUR ASSUMPTION THAT THE HOMEOWNER WOULD WANT THE EXACT DOOR, EVEN IF IT TOOK EXTRA TIME. WE ORDERED THE DOOR THE SECOND WE FOUND A MATCH. UNFORTUNATELY THE DOOR WAS ONLY IN STOCK IN UTAH. WE HAD IT SHIPPED IN DURING THE HOLIDAYS WHICH CAUSED DELAYS. WE HAD NO CONTROL OF THIS DELAY, DUE TO THE FACT THAT WE CANNOT CONTROL OUR VENDORS STOCKING, NOR SHIPPING COMPANIES. WE DID NOT PURCHASE A DOOR KNOB BECAUSE WE HAVE FOUND THAT THE HOMEOWNER USUALLY PICKS THIS OUT. WHEN WE SUPPLY THE DOOR KNOBS IN THE PAST THE HOMEOWNER OFTEN WANTS A DIFFERENT ONE AND IT BECOMES A WASTE OF TIME AND MONEY. WE DID STATE THAT WERE HAPPY TO INSTALL IT ONCE THEY PICKED IT OUT. WHEN THE HOMEOWNER INSISTED WE WENT AGAINST COMPANY POLICY AND PURCHASED ONE. 3.THE BUILT IN SHEETROCK DID HAVE SOME IMPERFECTIONS. WE DID OFFER TO FIX THIS BUT THE HOMEOWNER DECLINED. WE WOULD HAVE BEEN HAPPY TO SMOOTH OUT THE WALL AND MAKE IT UNNOTICEABLE.. 4. THE ROLL OUT SHELVES WERE A BIT OF A CHALLENGE. WE SPENT SEVERAL EXTRA DAYS TRYING TO SATISFY THE CUSTOMER. IN THE END ALL THE SHELVES WORKED GREAT, EXCEPT ONE... IT HAD A SMALL CATCH TO IT, BUT WAS STILL OPERATIONAL. WE CREDITED MORE THAN WHAT WAS IN THE BID TO SATISFY THE CUSTOMER. AS FOR THE MATERIALS WE WENT BEYOND WHAT WAS ORIGINALLY ASKED FOR. IN THE ORIGINAL CONSULTATION WE AGRRED TO A MELAMINE SHELF BANDED (OFTEN USED IN CABINETS THAT ARE WHITE ON THE INSIDE). AFTER OUR BID WAS SENT THE HOMEOWNER ASKED FOR BIRCH PLYWOOD LAQUERED. I AGREED TO THIS WITH NO UPCHARGE. AN ACT WE NOW REGRET. THE ROLLER GUIDES WER THE BEST QUALITY BALL BEARING STYLE.... EXACTLY WHAT THE HOMEOWNER WANTED. THE TRIM BOARDS AROUND THE PERIMITTER WERE SET ABOVE THE FACE THE SAME AS MOST CABINET SHELVES. THERE WAS NO SPECIFICATION TO HOW HIGH THEY WANTED IT SO WE MATCHED INDUSTRY STANDARDS. THIS MISCOMUNICAATION IS BOTH OF OUR FAULTS. 5. THE ATTIC DOOR WAS A PROBLEM. WHEN WE REMOVED THE PLYWOOD IN THE ATTIC WE NOTICED THAT THE DOOR COULD NOT INSWING DUE TO THE FACT THAT IT WOULD HIT TRUSSES. WE NOTIFIED THE HOMEOWNER INSTANTLY OF THE PROBLEM. AT THAT TIME WE STOPPED THE TASK AND COULD HAVE EASILY PUT THE PLYWOOD BACK ON, CAUSING NO DAMAGE AND CREDITED THE HOMEOWNER BACK THE BID AMOUNT IN FULL. THE NEXT DAY WE DICUSSED THIS AND THE HOMEOWNER STATED THAT HE UNDERSTOOD AND WANTED TO PROCEED. THE DOOR STILL OPERATES GREAT. IT ONLY SWINGS INTO THE UPSTAIRS ROOM INSTEAD OF TOWARDS THE ATTIC SPACE. IF WE WOULD HAVE CAUGHT THE PROBLEM IN THE BEGINNING WE ARE CONFIDENT THE END RESULT WOULD HAVE STILL REMAINED THE SAME. THE WALL WAS NOT CUT OUT UNTIL THE HOMEOWNER WAS APPRISED OF THE SITUATION AND SELECTED TO PROCEED. THROUGHOUT THE PROJECT WE WERE IN CONSTANT COMMUNICATION WITH THE HOMEOWNER. WE ONLY TOOK OFF THREE ADDITIONAL DAYS DUE TO THE CHRISTMAS HOLIDAY. IT IS UNREASONABLE TO EXPECT THAT WE WORK SATURDAYS. WE HAVE CHILDREN WITHIN THE COMPANY AND BELIEVE IT IS MORE IMPORTANT TO BE GOOD PARENTS THAN TO WORK ON THE WEEKENDS. AFTER ALL FIVE LONG DAYS IS ENOUGH. WE WERE AT THE HOMEOWNERS HOUSE A TOTAL OF ELEVEN WORKING DAYS. A FAIR AMOUNT FOR THE AMOUNT OF WORK PERFORMED. WE ALWAYS LEFT THE HOUSE SPOTLESS AND ALL TOOLS REMOVED. THE ONLY REASON WHY IT TOOK SO LONG IS BECAUSE WE WERE WAITING FOR A DOOR, WHICH WAS EXPLAINED EARLIER. KITCHEN AND BATH WAS BACK IN ORDER WITHIN TEN DAYS OF STARTING PROJECT, NOT 21.... IN THE END WE ARE VERY UNHAPPY TO SEE THEIR DISATISFACTION. WE WENT ABOVE AND BEYOND TO MAKE THE HOMEOWNER SATISFIED. IN OUR ELEVEN YEARS OF BUSINESS WE HAVE NEVER COME ACROSS A PERSON SO HARD TO PLEASE AND HAD SUCH HIGH EXPECTATIONS. HOME REMODELS TAKE TIME AND WHEN WE ARE MICRO MANAGED THROUGH OUT THE PROJECT IT ONLY MAKES THE PROGRESS HARDER. WE TRIED TO ACCOMADATE THEIR NEEDS ALL ALONG THE WAY, EVEN IF IT MEANT STOPPING WHAT WE WERE DOING AND CHANGING TASKS. ANYONE IN BUSINESS HAS RUN INTO A CLIENT THAT THEY JUST CANNOT SATISFY NO MATTER HOW HARD THEY TRY. WE ARE TRULLY SORRY THAT YOU ARE UNSATISFIED BUT WE DID OUR BEST AND OFFERED TO REMEDY ANY PROBLEMS YOU SAW.