Founded 2007 • With Angi since November 2007
Service Provider ResponseWe were contracted with this customer to paint his home. In the preparation process, we found that much of his siding was in poor repair. We brought this to his attention and gave him an estimate to have the carpentry work completed. He chose to go with a separate contractor to complete the siding repair. This caused us to put a hold on the work that we were to complete. He told us that he would inform us when the siding repair was completed. 1 1/2 weeks later we were told that the siding work had been completed. However, the customer also told us that he didn't want the original crew back to complete the work. We made arrangements to get a different crew out in about a week. Of course, weather delays caused additional issues with completing the job. At this point in time, we had completed all but the front of the home. It was at this time that the customer chose to bring in a different contractor to complete the work. Even though the job was well over 50% done at this point, the customer refused to pay all but 20% of the original contract price
Service Provider ResponseThe contract was to paint the exterior of the home with an option for limited carpentry work as well as an option to stain the deck. We completed the exterior painting as per the contract as well as the carpentry work and the homeowner was pleased with the work completed. We opted not to do the deck for the customer and the contract was updated to reflect this as well as the customer was not charged for this scope of work. In regards to it being a terrible paint job, we have uploaded photos that were taken on 4/7/14 to show the paint job and its current condition. Which is shows that the paint is holding and that the edges are fully coated and the job is still in good condition. With regards to this statement the following are the parts taken from the agreed upon contract with the homeowner and us: “Full coat of paint on all currently painted surfaces on exterior of home and rear shed if a color change is requested, the second coat option would be recommended keep current color scheme” This means that the customer wanted only one coat of paint for the home and the shed. The customer id not option for the 2nd coat of paint. This was presented in writing and agreed upon with the customer prior to work starting. The following statement is pulled directly from the contract and was agreed upon prior to work starting and the owner had no issues and the contract was executed per the owners request and approval. “PAINT SYSTEM/COATS The paint system specification for this job includes a spot prime to all areas bare or prepared, and one complete 100% acrylic latex finish coats of paint. “Per the contract that was agreed upon and in writing the scope of the carpentry work that was noted ruing the estimate is listed below: “replace 10 pieces of rotted Masonite siding on rear shed, replace E facing section of rotted siding on chimney (above roofline), replace lowest 3 pieces of rotten Masonite siding adjacent to roofline above the left side of garage” This work was completed 100% and the homeowner had no issued with this work. We have pictures to show that this work was completed and the owner signed off on the work. While working on this project the we worked with both Mr and Mrs. Homeowner and Mr. Homeowner we in touch with the owner about the issue with the caulking around the door at which time we sent back out the foreman and the areas were recaulked as well as some other minor issues the customers had were all addressed and approved that the work was complete and the customer was satisfied. After this work was done we never heard anything from the homeowners as to any further issues. That was about a year ago and then they send in a complaint and don’t communicate their issues to us for us to address. In regards to the statement again that we only did one coat of paint that is all the homeowner stated they wanted and could afford so that is how the contract was written and executed was per their request. This was clearly outlined on the contract as stated prior and once again this is the language on the contract that clearly shows the homeowner that was what we agreed to do based upon their needs and requests. Below is the language that was presented in writing to them prior to starting the work: “PAINT SYSTEMS/COATS The paint system specification for this job includes a spot prime to all areas bare or prepared, and one complete 100% acrylic latex finish coats of paint.” With regards to that statement of the siding needing to be replaced all around the home the pictures will show otherwise. Having that said the siding that is on the home is a “hardboard” style siding which has had a class action lawsuit placed against it. The customers home was built in 1990 and this is the original siding and has had 24 years of weathering and wear and tear from the elements and being that the siding is part of a class action lawsuit it might be best for the homeowner to seek issue with the manufacturer of their siding. Please see below for the information about this siding class action lawsuits are over and cannot be claimed against anymore but the warranty is still valid on the siding and most of the warranties on this siding is 25 years. This all depends upon the year installed and manufacturer of the siding. Please visit this site for more details as to your particular siding for more details. http://www.sidingsolutions.com/pages/classtat.htm Hardboard siding is notorious for the following: “Many structures built in the 1980’s-1990’s use hardboard siding; not all of these buildings were maintained properly, and many may have sever siding problems due to neglect and lack of information about the issues that can arise from the presence of bad hardboard siding. Deficiencies and Effects on the Home Hardboard siding naturally absorbs water and swells slightly.” Since the siding is notorious for this as well as once the siding does get moisture in the siding it is a matter of time before the siding will fail. Being that this siding is 24 years old and who knows if it was properly maintained over the years it is a matter of time before the siding fails. Masonite and the Class Action Suite Prior to the 1980’s, Masonite had manufactured high-quality hardboard siding (also known as “Georgia-Pacific siding”). However, due to cost-reducing changes in the production of their hardboard siding, the products manufactured during the 1980’s and 1990’s were of low quality, loosely-pressed and susceptible to extreme swelling, buckling, etc. During the 1980’s through the early 1990’s, many homes were constructed using hardboard siding products manufactured by the Masonite Corporation. Millions of structures were built using the defective hardboard siding, which then began to exhibit the signs of early deterioration, causing millions of dollars of damage to homes and businesses. In 1994 a lawsuit was filed against Masonite contending that the product had failed to meet its warrantee; the result of the original lawsuit was a class action suit and a settlement which stated that the anyone who owned property that had been constructed using or fitted with Masonite hardboard siding between January 1, 1980 and January 15, 1998 was entitled to reimbursement for any damage caused as a result of the faulty siding. Following the class action suite, Masonite ceased production of their hardboard siding. Millions of dollars were paid out to claimants who had taken part in the lawsuit, as well as other property owners who proved the presence damage from the use of Masonite hardboard siding. Protecting Your Home Not all structures that used Masonite hardboard siding (or similar brands which also demonstrated the deficiencies of lax production measures) were repaired or had the siding replaced. It is possible that a property that you purchase could have unseen damage if it has been constructed using hardboard siding. It is important that you look for and be able to recognize Masonite hardboard siding and/or the signs of sever siding deterioration so that you can protect a building from further damage. Masonite hardboard siding will usually have the name “Masonite” stamped on the siding itself, sometimes accompanies by the notation “X-90”. If the deterioration of any kind of hardboard siding is not severe, the process of deterioration can sometimes be slowed by the regular application of paint and/or caulk. Unfortunately this is not a permanent measure, and without replacement, defective siding will incur problems in the future. TO ensure the minimum risk of deterioration, siding should be a sturdy variety such as vinyl siding. Some types of siding can be examined and replaced by a homeowner, but for absolute certainty that there is a minimal risk of siding deterioration or damage from incorrect installation, contact a licensed contractor. As stated above that this type of siding is affected by moisture and the deterioration started with this product the day it was produced. The siding on this home can look good one year and the next year after winter is done doing it’s damage it can need additional repair work. The contract that the customer approved was fully executed and the areas that were in disrepair in April of 2013 were addressed. This type of siding fails as does all siding and this home is at the end of the typical life span of this siding and will require repair work to replace siding as it fails and when it fails. Siding can be replaced and painting can be done in the areas that the siding has failed in without having to repaint the entire home. We are painters we are not termite or pest control contractors. We are happy that you called and got a yearly inspection from a termite inspector as from my knowledge this should be done by any homeowner that lives in a highly wooded area such as this home is in as termites can swarm and cause damage in a very short time frame. If we saw additional areas of repair including siding or otherwise we would have brought it to your attention however we did not notice this nor are we trained to notice any signs of termites as we are painters and not pest inspectors. We did come back and address all of your issues on a Saturday that Mr. Homeowner requested at which time we did the requested work got Mr. Homeowner to verify and was told that all issues were addressed. We offer a 2 year written limited warranty on work that was performed and if any of the areas that work was performed are failing feel free to contact us and set up a time to meet with us so that we can go over the work that was completed as well as the new areas that need attention and get your proposal for the new work.
Service Provider ResponseWe were out at (member name removed) home to take a look at any and all outstanding issues. After discussing the issues we all agreed on what needed to be done to get it fixed. We went in and applied a additional coat of paint on the walls in the kitchen and the back entry way due to the previous color still showing through after we applied 3 coats of paint. After we applied the 4th coat of paint the previous color could not be seen. We also applied a coat of paint to the top of the walls in 2 rooms upstairs to fix some crooked lines. After we applied this coat the lines looked great. (member name removed) did send us a picture of a wall in the bathroom that was not complete and we did go back to paint this area. This part of the wall was a blind spot and could be easily missed. (member name removed) did not send us any pictures other than this one. We were not made aware of any other outstanding issues. All of the issues that were brought to our attention we fixed and were fixed in a timely manner.
Service Provider ResponseWe completed this job to the satisfaction of the customer. In fact, upon completion of the job, the customer was given a job survey and rated our work 5/5. The comment she made on the survey was "walls look like a brand new home". She also said that she would not only use us in the future, but also recommend us to others. The first time we even heard about any issues with this job was upon reading this review. Upon reading the review, we immediately contacted the customer to see what we could do to correct this issues. We even offered her reimbursal for any out of pocket expenses she had in relation to the job issues. She declined all offers we made her. If these issues had been brought up earlier, even as the job was happening, we would have immediately corrected them.
Service Provider ResponseWe did meet with this customer to provide a quote for hanging wallpaper. However, this is not entirely accurate. I did give the customer the price for doing the work that they requested. The cost we provided was based on the time and materials needed to meet their standards. As the customer is also a home improvment contractor, there should be little surprise as to the work that would have been required. I don't know of an application that gives pricing for wallpaper hanging, but if there was one I would not have been able to access it due to having absolutely no cellular service in their home. I was simply making calculations to determine how many sheets of wallpaper would be required. They initially gave us the authorization to schedule the job, then I was told that they had hired another company. I guess that did not work out well, as they again requested us to do the work. The crew we sent to complete the work has a lot of experience with wallpaper hanging, and was more than capable of completing the job. Once they arrived at the home to begin the work, we were then told that they were going to use a different company. I don't know what the customer's exact issue is with us. However, since we were not given an opportunity to perform the work that they requested, it is unclear to me as what we can do to address their issues.
Service Provider ResponseOnce we were made aware of the issues that the customer had, we addressed them with the crew and corrected them. The crew was made aware of the mistakes in regards to proper lead removal/disposal and, at that point, corrected the issues. There were options given to the customer in regards to the windows and optional carpentry work was also presented at the time of the estimate. The customer chose the option that best fit their budget and/or needs and we completed the contract that they agreed to. The issue they had with the windows was also corrected. They agreed that the contract was completed to the original terms, signed off on the contract and made payment. If there are additional issues that they have with the work we completed, we would be more than happy to honor our warranty and revisit with them.
Service Provider ResponseThank you very much for your business. We are very pleased to hear that you are satisfied with the work that was done. If anything changes for you, or if warranty needs arise, please let us know. Thank you for choosing CertaPro painters for your home improvement needs.
Service Provider ResponseThank you for your business and for choosing CertaPro Painters for your home improvement needs. We appreciate your patience with weather delays. If any warranty work arises, please let us know how we can further assist you.
Service Provider ResponseThere were definitely some delays that were unexpected with this job. That, along with having to replace the crew due to customer issues and quality issues, the job did take longer than expected. The work that was requested was completed to the terms that the customer had agreed to initially. We have honored the terms of the warranty and will continue to honor our warranties/guarantees. We did address every concern and corrected the issues for this customer. If there are still issues with the job that are covered by our warranty, we would be happy to correct them.
Service Provider ResponseWe apologize for any stress or issues that you experienced during the completion of the job. We are happy that the job was eventually completed to your satisfaction. We always strive for a smooth and easy experience for our customers. The crew that was originally assigned to this job no longer works for us, and we have changed our procedures for crew hiring and assignments.
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CertaPro Painters® of Des Moines is currently rated 3.5 overall out of 5.
CertaPro Painters® of Des Moines is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
CertaPro Painters® of Des Moines accepts the following forms of payment: Check, Visa, MasterCard, Financing Available
Yes, CertaPro Painters® of Des Moines offers free project estimates.
Yes, CertaPro Painters® of Des Moines offers eco-friendly accreditations.
No, CertaPro Painters® of Des Moines does not offer a senior discount.
No, CertaPro Painters® of Des Moines does not offer warranties.
CertaPro Painters® of Des Moines offers the following services: Des Moines Commercial Painting, Des Moines Exterior Painting, Des Moines House Painting, Des Moines Interior Painting, Des Moines Painting Services, Des Moines Residential Painting,Des Moines Painters