A Absolute Air Duct and Carpet Cleaning

I purchased a DealChicken voucher for air duct cleaning by A Absolute Carpet & Air Duct Cleaning in Des Moines, Iowa on 8/19/2013. I scheduled an appointment and the service was provided on 8/23/2013. The employee, Dylan, was respectful although I felt he was a little pushy about trying to get me to purchase additional services. I had them clean our air vents, air intake vents, and our dryer vent while he was here. After he left, my husband noticed that our dryer vent cover had been broken off. Since it was a Friday evening, I called the company back on Monday, 8/26/2013, and spoke with the secretary. She took my message and said someone would call me back later that day. I did not receive a phone call, so I called the company again on 8/28/2013 and spoke with the manager. He said he would make sure Dylan came out to our house to take a look at the problem. Dylan came out on Friday, 8/30/2013 and looked at the broken vent. He called his manager while here and said that he could probably purchase one of the broken pieces at Home Depot and take care of it the following week. He took a broken piece with him when he left. He did not show up the following week and I did not hear anything from him, nor the company that week. So, I again called on Monday, 9/9/2013 and spoke with the same manager. I told him that Dylan had not taken care of the problem like he said he would and I would like to know when it would be taken care of. The man was extremely unprofessional with me on the phone and told me that Dylan would be fired since he said he would take care of it and he didn?t. He basically told me that he could find another job. I was a little taken aback by his comment because it was so unprofessional, and it still did not address my issue. He assured me that one of his other guys would be out later that week or the next to take care of the issue. I did not receive a call nor did anyone stop by, so I again called on 9/18/2013 and spoke with the same manager. I told him who I was and that no one had been by our house to look at the vent or has contacted me about taking care of it. He then told me that his guy was out this week, but would be able to stop by next week to take care of it. I then expressed my frustration that I had been getting the ?run around? already as it had been nearly four weeks since I contacted them with my original problem. He then raised his voice at me and told me that he didn?t have to listen to me if I was going to yell at him. I calmly told him that I was not yelling at him, I was simply frustrated that a problem they promised me would be taken care of, had not been. He proceeded to tell me that he had not ?promised? anything to me and that I signed a contract releasing them from any damages or liability (this is the first time that he had ever mentioned the contract). I then told him that I thought it was very professional of him to speak to me the way he was and that it wasn?t a very good way to run a business if they promised to take care of issues and then not. He then hung up on me. First of all, I am shocked that a company can have customer service that is this poor and still be in business. I have NEVER been treated so unprofessionally and rude on the phone while dealing with a business. Yes, I signed a contract that does release the company from liability if they damage an air vent cover. This would have been fine if this had been mentioned to me in one of the first phone calls. While I would have still been upset that they broke something and can?t take care of it, I would understand because it was in the contract. What I am frustrated about is the fact that they said they would take care of the problem and fix it for me and then proceeded to give me the ?run around for a few weeks, fire the guy for not taking care of the problem, and then yell at ME for calling to express my frustration that the issue had not been dealt with.