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ServiceMaster by Rice

Founded 1954 • With Angi since February 2013

ServiceMaster by Rice Provides Fire, Smoke, Water damage service to 43 counties in Iowa and 7 in southern Minnesota. SMBR is family owned and been in business since 1954.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Verified Reviews

4.9

(14) Verified Reviews

Showing 1-14 of 14 reviews
Lee P.
5.0
03/29/2018
Worked started at the time agreed, progressed as discussed and completed on time. The work and the staff were all professional and well done. Carpet removed, air ducts cleaned, floors, walls, ceilings, closets, appliances (ie everything within the walls of the condo - about 1600 sq ft - was cleaned and deodorized). Good people to do business with !!
Description of Work
Thorough cleaning including carpet removel of just purchased condo previously owned by a heavy smoker.
Category
house cleaning
Jacqueline F.
5.0
04/19/2016
unknown
Description of Work
I literally cannot say enough good things about this company. They have been super accommodating through my entire ordeal. Chris Johnson and his team have gone above and beyond to help me through the scheduling of the cleaning and replacing of the floor from my sewage back up. That's right. Poop clean up on my floor. I highly recommend them to anyone that needs water damage restoration.
Category
water damage restoration
Pamela C.
5.0
10/09/2015
They were quick responders, hard workers and concerned about getting the rooms ready for restoration. Unfortunately, we had another flood 1 week later leaving 4" of water in the entire basement. They were unavailable to return in a timely manner due to so many flood calls that another provider took over from there.
Description of Work
extracted water from two rooms of carpet, removed 2' of ruined drywall, moved furniture/belongings to another room, set up fans and dehumidifiers, monitored the moisture levels for 1 week and discovered the source of the problem.
Category
drywall, flooring contractor, water damage restoration
LINDA C.
5.0
10/08/2014
unknown
Description of Work
Cleaned recliner, dining room chairs
Category
water damage restoration
Beverly S.
5.0
05/01/2014
ServiceMaster Clean were great and were prompt and they did a good job, reasonable price. I followed the price that they charged the insurance company, it seemed reasonable, but I don't remember what it was. They were reputable. They did a good work on time. They completed the job within the schedule that they gave me ahead of time.
Description of Work
ServiceMaster Clean came out almost a year ago. We had a water damage and they came in and did a bunch of sheet rock repair and woodwork repair that was all covered by insurance.
Category
water damage restoration, woodworking
Jane M.
5.0
03/30/2014
We have always used this company because they do not leave behind residue which attracts soil and they work very hard at getting out difficult stains. This time, we had cleanup of urine in addition to regular cleaning, and it was excellent.
Description of Work
Cleaned all carpet throughout house, including stairs.
Category
upholstery cleaning
Jane M.
5.0
09/19/2013
Very professional: had urine and red stains on carpet and all were well taken care of. We always get the best service from this provider for carpet cleaning, so we return, year after year.
Description of Work
carpet cleaning
Category
carpet cleaners
JoAnn M.
5.0
09/09/2013
It went very well. Gary did a great job.
Description of Work
Cleaned the carpet in several rooms.
Category
carpet cleaners, water damage restoration
sandra H.
5.0
08/28/2013
It was excellent. They were great.
Description of Work
The cleaned the new house carpets on the second level.
Category
carpet cleaners
Rhonda M.
4.0
06/03/2013
They came to my house to find the water that’s leaking on and cleaning up the water damage, and they did a good job. The employees that came to my house were rude and obnoxious. They were not respectful. They were not professional. I’m not satisfied with the service that they provided. They did the job but I don't like the outcome of it.
Description of Work
I contacted ServiceMaster Clean to do some home repairs.
Category
water damage restoration
Barbara A.
5.0
03/25/2013
We delivered the rug, they gave us a quote on the phone. It was done on time and the woman who answered the phone went to check in the warehouse to assure it was dry and ready to pick up. She called me back to verify. The rug was cleaned and looked and smelled beautiful.
Description of Work
Cleaned a wool Karastan area rug 6x8 which had dog urine stains.
Category
water damage restoration, oriental rug cleaning
Dennis T.
5.0
03/30/2012
I recently had a water leak/overflow in my upstairs bathroom. I was downstairs when I heard it, and water was pouring through the downstairs heating/cooling vents onto the floors below. I turned off the water and immediately got on the phone and called ServiceMaster and asked for help! I have known about and used ServiceMaster (owned by the Rice family) here in various homes since the 1960's. I and my extended family have used them for carpet cleaning, but also for smoke and mold remediation and water cleanup and damage. Their employees are very friendly, clean and professional. They have the best "extraction" type of equipment I have seen used by anyone. They go out of their way to do a through job, "spot treat" areas that need it, and protect furniture and furnishings. My flooded upstairs bath ruined my bath floor and ran out into the hall and into my walls and down through the vent into the bath below and the kitchen ceiling. It was a huge mess. They had teams of trucks out here within am hour or so with the right fans, commercial sized dehumidifiers and men to take up flooring, woodwork, remove drywall and ceiling, etc. It was messy, but they put plastic all over to protect the areas of the house where they were not working from dust and other dirt while the fans and workers were drying things out and tearing ruined things up. I quickly had permission from my major insurance company claims agent to go ahead with anything ServiceMaster needed to do to take care of everything related to the "flooding." They are so well respected and known, the insurance company never questioned anything proposed by ServiceMaster or their "sister" construction company "RMC." Their "sister company" (RMC), sent out a specialist supervisor the same day of the event who knew how to analyze the damage extent and figure out what needed to be replaced, cleaned, and otherwise replaced or repaired. All in all it's taken about three weeks to complete everything. They matched all the paint, drywall texture and oak woodwork perfectly. The flooring and carpet and carpet pad that needed to be replaced was replaced and re-stretched well. Their carpenters and other work people worked efficiently and well. They had people come in and clean off the rest of the home furnishings and surfaces with damp cloths, since it had some dust on it from all the fans blowing and all the fine dust. All in all the work was excellent and the workmen were friendly and knew how to do their specific jobs very well. I hope I never have any kind of fire or water problems in my home again. If I do however, I know who to call to help with clean up, and if necessary, as in this case, repair and replacement of damaged areas. At the end of the work the supervisor (who inspected everything daily) walked from room to room and looked at a multi page list of things they did, to be sure I was happy and that it was all completed. I have used other carpet and cleaning people, but I can't imagine using anyone else but ServiceMaster-West by Rice for anything related to carpet, drapery, furniture or other types of cleaning, including removal of water, mold or smoke smells or damage, as well as re-placing or re-building those damaged or destroyed areas. Truly a "five star" company in every way.
Description of Work
Water clean-up, mold remediation, including dryout with fans and commercial dehumidifiers and heaters, take up ruined and and replacing flooring, wood trim and molding removal and replacement, drywall and ceiling removal and replacement, carpet pad and floor covering removed and replaced. Carpets cleaned, along with Oriental rugs that got wet also.
Category
carpet cleaners, carpet installation, drywall, flooring contractor, water damage restoration, woodworking, oriental rug cleaning
LORAINE G.
5.0
07/29/2008
They did what they were going to do. They charged exactly what they quoted me. They were good and very nice.
Description of Work
Cleaned our carpets.
Category
carpet cleaners
Sandy K.
5.0
07/08/2008
Service Master arrived quickly and set up equipment to start the drying process quickly. Worked with insurance to provide service.
Description of Work
My home was damaged after flooring installation providers failed properly hook up drainage pipe of washer. The damage was extensive.
Category
water damage restoration

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Phone

Address

7555 University Ave

Clive, IA 50325

Other Information

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FAQ

ServiceMaster by Rice is currently rated 4.9 overall out of 5.

ServiceMaster by Rice is open:

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

ServiceMaster by Rice accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

Yes, ServiceMaster by Rice offers free project estimates.

Yes, ServiceMaster by Rice offers eco-friendly accreditations.

No, ServiceMaster by Rice does not offer a senior discount.

Yes, ServiceMaster by Rice offers emergency services.

No, ServiceMaster by Rice does not offer warranties.

ServiceMaster by Rice offers the following services: Fire & Water and mold mitigation and restoration, Odor control, Carpet and upholstery cleaning and many other service.