Ace Property Rental LLC

Property Management


Services we offer

Property management.

Amenities

Free Estimates
Yes

Reviews

2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

John P.
07/2011
2.0
property management
  + -1 more
I have been a tenant at my present address since November of 2010. The property management company used to be known as Mel Foster Property Management and is now called Ace Property Management. The house is owned by Mike and Tammy Collins. I originally provided a list of needed repairs, with photos, to my property management company in November of 2010 when I paid my first full month's rent. The list went ignored. At the beginning of April, 2011, I again submitted the list, with photos, to the property management office when I paid my rent. A few weeks later, I called to inquire of Mr. Steve Henson, the manager and owner of Ace Property Management, whether any of the work would be getting done soon. He stated that he never received the list, so I reprinted it with the photos. May 1st, I brought it to him again and also called the property owners. I've spoken to them several times and have been given numerous promises that maintenance would be taken care of. Neither the owners nor the property management company have followed through on any of their promises to take care of the problems which include: Rotted wood in the door frames, a damaged air conditioner, loose / broken siding, unfinished path / paint work on the bedroom ceiling, caulk tape falling off around the shower / tub, a bad faucet valve in the shower / tub, a leaking drain under the kitchen sink, a toilet that never stops running, missing screens, ants, door locks / bolts that don't line up with the holes, and a loose electrical connection in the kitchen ceiling fan / light. Today, when I paid the rent (on time, as always), a young couple was talking to Mr. Henson about the problems in their house that have not been addressed for over a year. That was the last straw. I now intend to contact an attorney and have all future rent checks held in escrow until the maintenance is performed. I will also be looking for another place with a different property manager because I am absolutely dissatisfied with the lack of response and lack of effort to address the problems I've found with this house. To date, no work has been performed and I've been diligently trying to get this manager / owner to take care of the problems since November of 2010 (8 months so far).
Description of Work: I have been a tenant at my present address since November of 2010. The property management company used to be known as Mel Foster Property Management and is now called Ace Property Management. The house is owned by Mike and Tammy Collins. I originally provided a list of needed repairs, with photos, to my property management company in November of 2010 when I paid my first full month's rent. The list went ignored. At the beginning of April, 2011, I again submitted the list, with photos, to the property management office when I paid my rent. A few weeks later, I called to inquire of Mr. Steve Henson, the manager and owner of Ace Property Management, whether any of the work would be getting done soon. He stated that he never received the list, so I reprinted it with the photos. May 1st, I brought it to him again and also called the property owners. I've spoken to them several times and have been given numerous promises that maintenance would be taken care of. Neither the owners nor the property management company have followed through on any of their promises to take care of the problems which include: Rotted wood in the door frames, a damaged air conditioner, loose / broken siding, unfinished path / paint work on the bedroom ceiling, caulk tape falling off around the shower / tub, a bad faucet valve in the shower / tub, a leaking drain under the kitchen sink, a toilet that never stops running, missing screens, ants, door locks / bolts that don't line up with the holes, and a loose electrical connection in the kitchen ceiling fan / light. To date, no work has been performed and I've been diligently trying to get this manager / owner to take care of the problems since November of 2010 (8 months so far).

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$700

    Contact information

    2338 Cumberland Square Dr, Bettendorf, IA 52722

    www.acepropertyrental.net

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Property Management

    FAQ

    Ace Property Rental LLC is currently rated 2 overall out of 5.
    Yes, Ace Property Rental LLC offers free project estimates.
    No, Ace Property Rental LLC does not offer eco-friendly accreditations.
    No, Ace Property Rental LLC does not offer a senior discount.
    No, Ace Property Rental LLC does not offer emergency services.
    No, Ace Property Rental LLC does not offer warranties.
    Ace Property Rental LLC offers the following services: Property management.

    Contact information

    2338 Cumberland Square Dr, Bettendorf, IA 52722

    www.acepropertyrental.net