Denys & Associates, LLC

This was without a doubt the worst experience I've ever had with an apartment rental. Rosalind was borderline rude more often than not and incredibly hard to get in touch with when needed. I have never in my life been so relieved to never have to do business with someone again. From the time we moved into the apartment, there were numerous issues. All of which were reported. When we expressed concern over the number of issues (the ceiling leaking so badly that it literally rained inside as well as out, the garbage disposal being inoperable and causing the sink not to drain, the dishwasher not working, outlets tripping every time something was plugged in or not working at all, to name a few) she became irritated over the fact that it isn't her job to know what's going on with the unit. She acted as if we were to blame for all of these issues being present at the time of us moving in. One issue in particular was a set of blinds at the front of the unit. The cord was dried out and very tight. When this was reported to her in September 2017, she stated that she would have them repaired and then insisted instead that she come to our home and try to use the blinds herself. In doing so, she commented that they were very tight, to "Pull it harder.", and advised that she would not replace or repair them. She cancelled the previously created work order for them. As a result, we simply didn't use that window at all as we were worried about the cords snapping if we did as she instructed and just pulled on them harder. Fast forward to the pre-move out, required professional cleaning of our unit in January 2018. When the cord was pulled to raise the blinds in order to clean the window, you guessed it. The cord snapped. The next day, Rosalind informed us that she would be charging us to replace them as they were not being returned in the condition they were in when the unit was leased. SERIOUSLY?! She charged us almost $130 for blinds that we reported as damaged/inoperable and she refused to do anything about. Then, on top of that, she charged us an additional $60 for stains she claims showed up in the carpet AFTER the walkthrough for move out. How exactly does a stain simply materialize from nothing?! She took our keys at the walkthrough with no stain present, noted, or mentioned, and with us having no return access to the unit, and then charged us for a stain that showed up after the fact. Again. SERIOUSLY?! Unfortunately, the state of Hawaii only offers small claims court as a recourse to argue against improper charges. As my move was across the country due to being in the Navy, I am left with few options from here. I am filing a complaint with the BBB as well as leaving this review so that there will be a record of her way of doing business anywhere one might check prior to leasing from her.