They were quick to come and and check out the washer, but then never called to keep me posted. I called several times and left messages multiple times. 2 weeks later my husband called, still nothing.....very disappointed.
Description of Work: Washing machine repair
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Evelyn M.
12/2016
3.0
heating & air conditioning/hvac
+ -1 more
We are not happy with them and I know they are on Angie's List I believe but our experience with Joe Fann was not very satisfactory.
Description of Work: I used Fann's Appliance & Refrigeration for heating and a/c services. They replaced the molder and they fiddled around and then they said well that had a leak and then it was just a bunch of stuff and so and they were supposed to come out again and then they didn't come and he was supposed to come and he didn't come so it just has not been a very pleasant experience.
Rating Category
Rating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
patrick M.
12/2016
5.0
appliance repair
+ -1 more
It went very. Mr. Fann explained the issue and that a specific part (the main motherboard or something like that.) The price he quoted for the part happened to be exactly what Maytag estimated on its support site. Mr. Van then suggested we may be better off simply purchasing a new dryer, since spending that much money on a decade-old appliance may not be cost effective. I appreciated his suggestion and followed it. His service charge was money well spent in my opinion. recommend him highly. Good guy.
Description of Work: Our 10-year-old Maytag Epic Z dryer died on us. The dreaded 'F-01" code appeared. So we called Mr. Fann. He came by as promised and as scheduled,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Patti W.
10/2016
5.0
appliance repair
+ -1 more
Great!! He found the issue, not in the appliance but in the connection to my disposal unit. He went and got an elbow to install and was done in half an hour. A dishonest repair service could have really taken me for a lot of money. He also recommended a plumber who could re-plumb a small section and save wear on my dishwasher pump! Always good to have professional advice backed up by logical reasons. Now I have a new repair person and I will also use them if I have any HVAC needs!
Description of Work: Dishwasher repair. My dishwasher would not pump out water. I tried the manufacturer after Mr Fann suggested I call them since I was only a few weeks beyond the factory warranty. After a very frustrating customer no service experience, I called back and he was out the next morning!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97
Becky T.
11/2015
1.0
appliance repair
+ -1 more
unknown
Description of Work: We had a problem with the ignitor on our gas stove. I called and left a message but never received a return call.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Kerry R.
10/2015
5.0
appliance repair
+ -1 more
Mr. Joe Fann came out within a few hours of calling regarding our washing machine. He indicated he may be able to stop by that day and he called again a little while later to confirm. Within minutes, he quickly diagnosed the problem with our washer and was able to order up a repair part for it. He was professional, personable and did a great job. I highly recommend Fann's Appliance Repair.
Description of Work: Repaired a washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Roger R.
10/2015
5.0
appliance repair, heating & air conditioning/hvac
+ 0 more
Joe Fann and his team si who I call with any appliance, heating and cooling repairs. They are responsive, professional, knowledgable.
Description of Work: Checked, service, made repairs on air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$352
Page L.
05/2015
5.0
appliance repair
+ -1 more
I received the name and contact persons for the service needed.
Description of Work: I texted Mr. Fann to inquire about a possible service need, because it was after business hours. He responded in less than 5 minutes to my text. Fann's Appliance is my first go-to-company, for issues with our personal, as well as, rental properties. Mr. Fann responded, and while his company does not deal with the specific service needed, he promptly recommended a service provider for me to contact. Thank You!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frances B.
03/2015
5.0
appliance repair
+ -1 more
The part cost $186, but Mr. Fann warned me that he would try to get the old "overlay" off the actual control. and that wasn't always possible, since old ones sometimes tear. That's what happened. He was very careful and tried very hard not to rip the old plastic "face" or overlay but it did tear, and that piece cost $36. Joe Fann came quickly, worked quickly, and I was satified that he charged a fair price.
Description of Work: Had to repair my Frigidaire Oven - the electronic control stopped working, so the oven wouldn't heat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Evalee R A.
10/2014
5.0
heating & air conditioning/hvac, appliance repair
+ 0 more
unknown
Description of Work: Refrigerator went out on a Saturday. Contacted 4 repair services. First thing Monday morning got a call from Fann (the only one to call). Came out right away. First estimate $500 (expensive replacement part). But when he went in to do the repair, he discovered more likely cause which only cost $175 with labor plus repair of door hinge. We were prepared to pay higher cost so he could have taken advantage of that. Very happy with service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
jennifer S.
07/2014
5.0
appliance repair
+ -1 more
Very thorough, honest and helpful.
Description of Work: Repaired clothes washer and diagnosed oven.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Krissie B.
06/2014
5.0
appliance repair
+ -1 more
Showed up on time and worked quickly.
Description of Work: Repaid deep freezer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$210
Cathy K.
06/2014
5.0
appliance repair
+ -1 more
Mr. Fann was fast and efficient. He told me the possible outcomes upfront. He was able to fix the leak quickly and within the cost of the service call. I definitely recommend Mr. Fann.
Description of Work: Mr. Fann fixed a leaking hose for my washer. He was fast and professional. He is local to Watkinsville which I like. He offers a 30 day warranty on his work. He is also VERY reasonably priced. He was $30-40 cheaper for an initial service call than Sears and GE. I recently called Mr. Fann for a problem with my dryer after our recent move. I explained the problem to him. He suggested I try something first and call him back if it didn't work. It worked and saved me a service call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$90
Keener S.
08/2013
1.0
appliance repair
+ -1 more
I called to have the person come to repair my dishwasher. I called several times and he called be back once. Once he did not return my call I contacted another company.
Description of Work: He would not return my call.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
$100
Chanin S.
04/2013
5.0
appliance repair
+ -1 more
It went very well. He arrived early. Determined the problem and resolved in a very timely fashion. Was friendly and affordable.
Description of Work: My dishwasher stopped draining. I thought it might be the pump, but he came out and determined it was the controller. He had one in his truck and replaced it on the spot.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Christie B.
03/2013
5.0
appliance repair
+ -1 more
My stove is a Bosch and I could not fine anyone to work on that brand. Even though Fann does not work on this brand, he told me who to call and was very nice. thanks!
Description of Work: no services performed since my stove was a Bosch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sylvia P.
01/2013
5.0
appliance repair
+ -1 more
They are very prompt, and very thorough. They are anxious to make repairs instead of trying to convince you to buy a new appliance. Altogether, it is a very satisfactory experience.
Description of Work: They repaired my electric dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sylvia P.
01/2012
5.0
appliance repair, heating & air conditioning/hvac
+ 0 more
Excellent service as always! We have used Fann's Refrigeration and HVAC for more than 20 years and think very highly of the professionalism, promptness, courtesy, and superb service that this company offers.
Description of Work: Serviced furnace in preparation for winter season.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Sylvia P.
12/2010
5.0
appliance repair, heating & air conditioning/hvac
+ 0 more
Fixed AC in a rental property that I own. Unit had frozen and had to be serviced. Fann's HVAC service arrived promptly, performed the necessary service and instructed the renters on how to avoiding having the incident happen again. I called Fann's HVAC service--it was a very hot day in Athens, GA and my renters were suffering without AC. They arrived promptly and had the AC working again quickly.
Description of Work: We have used Fann's Appliance & HVAC service for nearly 20 years to service, and sometimes replace our ranges, dishwashers, washers, dryers, furnaces, AC units and all lorge appliances in both our home and our rental properties. They are always prompt, polite, professional and do excellent work!
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Service Categories
Appliance Repair,
Heating and Air Conditioning
FAQ
Fann's Appliance & Refridgeration is currently rated 4.7 overall out of 5.
No, Fann's Appliance & Refridgeration does not offer free project estimates.
No, Fann's Appliance & Refridgeration does not offer eco-friendly accreditations.
No, Fann's Appliance & Refridgeration does not offer a senior discount.
No, Fann's Appliance & Refridgeration does not offer emergency services.
No, Fann's Appliance & Refridgeration does not offer warranties.
Fann's Appliance & Refridgeration offers the following services: Appliance repair, heating & air conditioning